Dynamex

I paid for same day shipping and package was not delivered. they said they dont have access code to the gate when there is no code required. the gate is always open! usps had no problem delivering an item yesterday, why did they? I had amazon called them and 3 way with me and dynamex said they cant do anything. i told them i am getting charged for a service i didnt get. all dynamex said was sorry deal with amazon. amazon told me they couldnt refund my shipping charge because dynamex «atempted» to delivered but failed, so they dont want to refund my shipping which dynamex didnt even tried to deliver! I told amazon if i wanted 2 day shipping i wouldnt gotten it cause i am a prime member!

Same thing as most everyone. I ordered through Amazon same day shipping. I have been home all evening. Suppose to get package before 9:00 p.m.
Nothing. I go to track the package and it says there was an attempt to deliver. What a lie! What? An attempt to get out of the vehicle and walk to my door? An attempt to leave the package? Nope. That didn’t even happen. I don’t live in a gated community. Just a regular neighborhood. My front door isn’t behind a giant wall. What attempt? I’m guessing the driver didn’t want to work any later and decided to lie instead. This company must have piss poor management. Amazon really needs to consider a different company. Complained there too. Maybe if enough customers let Amazon know, they will switch companies.

What’s the point of paying for Amazon Prime if you don’t get the package on time or in my case, no package at all. Both Dynamex’s website and Amazon’s website says «delivered.» Two days passed promised delivery date and still nothing. An Amazon rep told me a rep from Dynamex would call me about my delivery. It’s 12:16am Standard Pacific time as I write this and still no phone call at all. By the looks of everyone else’s review they have experienced the same issue as me and it seems like Dynamex is «constantly» apologizing. Doesn’t look like they care about their reputation of their business because after 61 reviews their behavior is still the same. No changes. Wouldn’t be surprised if my package never came at all.

So I actually seen and heard my box not being handled with care… yeah I got my package on the same day… but maybe you guys need to train your employees better when handling packages. If my product is anywhere broken you will be reimbursing it. Your deliverer was driving a white 2013 Nissan Altima, white female with short blonde hair from the Jurupa Valley Office. She did not ring the door bell. She threw the box on the ground. VERY UNPROFESSIONAL!!!

Horrible delivery service. Waited 3 days for my package that was supposed to be delivered same day. Called Amazon 4 times to find out where the package is (they contract with them) and each time this company gave different excuses as to where my package was. After the first initial «missed delivery», I was told the package would be delivered the next day by 11am. Called at noon when i still didn’t have my package, they said there was a delay and it would be a couple more hours. Called at 4 PM and was told they don’t give delivery estimates but I would receive it by 9pm. Called at 9:01 and they said there was an internal issue and my package would be delivered the next day. Will see if my package is delivered tomorrow.

They customer service was AMAZING. The guy was so sweet. I had a package that wasn’t able to be delivered due to a gate being locked. Even then, the delivery lady was kind enough to call and let me know she was locked out. Anyways, I called when I got home. I ended up calling the wrong branch but the transferred me over no problem. Then once on the phone with the LA branch the guy suggested he send the San Diego office an email letting them know they need to deliver my package before 10 am. He said it was not a problem. I swear it was the best customer service over the phone or in person I’ve ever had. Very very please with this service!

Dynamex Delivery for AmazonPrime: May 21^st, 2016:
I am an avid AmazonPrime client and this Sunday, Dynamex «delivered» an AmazonPrime purchased package. Let me digress upon the quoted «delivery» with this disclaimer: had I not been home or not signed up for text/​email delivery alerts…
…I very well may not have received my package as your Dynamex delivery person made no apparent effort to actually «deliver» my package: rather, your Dynamex delivery person THREW MY PACKAGE OVER THE FRONT GATE FENCE TOWARD THE MAILBOXES WHERE IT LANDED BEHIND A GARBAGE CAN, pressed against the corner of said front gate.
I had notated this order with specific delivery instructions that included the gate code and explicit directions to call the number I provided in the event that your Dynamex delivery person was unable to gain access. No call was made.
I received a text alert that said my package had been delivered. I opened my front door expecting the package. None. I walked toward the front gate of my apartment building thinking maybe your Dynamex delivery person was out there, attempting access, and hoping that they did not just leave it at the front gate… because I live in an apartment building with many people coming and going… INCLUDING OTHER DELIVERY PEOPLE FOR OTHER DELIVERY SERVICES… among the packages, Amazon branded items such as this order.
Imagine my disappointment when I did find my package in a most unexpected location, tossed with obvious disdain toward the trash.
This package, while small, was quite heavy considering the contents (I doubt your Dynamex delivery person was aware of… so, the contents could have been valuable…)
Regardless, your Dynamex delivery person obviously holds little regard for their job. This situation was avoidable and as far as customer service goes, unacceptable.
I’ve left feedback on Dynamex’s sub-​standard delivery service to Amazon’s Corporate Office. I’ve emphasized your DBA «Dynamex,» as I understand that Amazon does not control every entity connected to it’s brand… but poor hiring and employment practices absolutely do lend impressions, positive or negative, toward Jeff Bezos’ empire… and if you know anything about Amazon, customer/​client is King-​Queen.

I haven’t had any problems with these guys. They have been friendly and on time. This is only my second time with Dynamex and both times were for an IKEA delivery. The automated message usually calls in the night before with a 4 hour window of when to receive the delivery. Mine was 11 – 3 and they called me around 10:40am telling me they were 30 min away. They arrived exactly 11am and brought up all my boxes to the room of choice. They also offered to assemble all my furniture (which I appreciated) but I didn’t have time since I was on lunch. Overall, my few experiences with them have been great. The guys are friendly, polite and have been on time, if not earlier. The lack of star is for the boxes, as they were torn up on the edges and side, with footprints everywhere but nothing inside was scratched.

Wow, awful delivery service. I just received a package meant for my neighbor who is all the way down the street. This package was at least right outside my door.
When I picked this package up, I discovered that there was another package delivered YESTERDAY and just left by my white pick fence gate… for anyone to grab… in a high traffic area… in an area known for package theft… thanks Dynamex!
Looks like one of your employees can’t read and another one is incompetent at opening latches. I could excuse the misdelivery since mistakes happen, but please at least teach your employees to HIDE packages away from street view.

DONT PAY THIS COMPANY A DIME!!!
I did not chose them, but my Amazon order was assigned to them; same day delivery service! Item status showed it left fullerton around 2:00 pm… I was home at 5:00 pm, staring at the door and waiting for the delivery! Last time I checked, 8:50pm still showed out for delivery! All a sudden at 9:11pm, status was changed to «attempted delivery at 6:54pm!!! NO FRONT DOOR ACCESS»
There is no gate, no access restriction, nothing that would prevent anyone from knocking at my door or ring the bell!
What a scam these people are! Perhaps the driver felt sleepy and didn’t want to bother to make the drive??? Well, they still have to post a false status online, to be able to charge for their fake delivery attempt, don’t they?
I have made a formal complaint with Amazon and will continue to follow up on it, until it’s guaranteed that «businesses» such a Dynafakes do not get anymore business from Amazon!

I was sitting on my bed with the front window opened and watched the delivery driver throw my box at the front door from over 15 feet away. I immediately stood up at the window and asked «did you just throw my package?» and the driver turned to look at me then RAN AWAY!!! He straight up ran away like a coward instead of face a 5’3″ female because he knew what he did was wrong! I immediately googled the company so I could call and complain since I’m disabled and can’t run after him. I also did the live chat with Amazon to report it to them as well since you never know if the person who answers the phone will actually do what they say when theres an issue.

Ordered furniture from Ikea to be delivered. The delivery men were really rude and had a terrible phone connection. They called me continuously even though I said I can’t hear anything you’re saying. Would rather rent a truck and pick up the furniture from ikea myself.

This «courier service» is terrible! Every time I order from Amazon for same day delivery, I have to cross my fingers and hope these guys aren’t delivering my package. How is it that it says package was delivered at 4:23pm but it was actually delivered at 8pm, I know this because my landlord checks for packages a second time around 6pm. And now I’m missing a package that was «supposedly» delivered with the other one, one with a very important last minute gift. But no, this company lies to Amazon about their service. I wished I could honestly give this company zero stars. Not only did they miss a package, they obviously threw the items over the fence not caring about the contents. I hope Amazon finds a more reliable courier with integrity.

When I found out these folks were delivering my stuff from Ikea I was a bit worried after reading reviews of folks not receiving their items. I actually got an automated call the night before with delivery window 12 – 4 the next day. They showed up at 11:15am and put things in the room upstairs that I needed. Have to knock 1 star off cause I got the call they were here and I went outside as asked and said to the man «From Ikea?». He said «yep» and walked off… ok… Anyways went smoothly, the younger man was a lot more friendly at least. Now what doesn’t make sense to me is the Ikea distribution center is somewhere north of Santa Clarita, not too far from the west valley. Why in the world did they send it to OC, just to deliver it clear back over here.
Regarding the Amazon reviews, shoot an email to
and have them change the carrier to someone else. I had to do this myself and now Amazon themselves deliver same day for me.

Dynamex was supposed to deliver a package of mine yesterday, and it’s been quite the ordeal.
First, I received a text message at around 6 PM claiming my package was delivered. Problem was, I was home at the time and keeping a lookout, and no package was ever delivered. However, it was marked as having been delivered on Amazon, and since Amazon’s website changed a few of its settings, there was no way for me to file a claim at the time.
This morning, I received another text claiming that my package had been delivered… at 7:08 AM. Then two texts at 7:31 AM and 7:59 AM claiming it was «undeliverable» with a «link» to contact them that literally just redirected to Amazon’s main page.
Since the company was clearly lying, I called Amazon’s customer support to see what could be done. THEY attempted to contact Dynamex and didn’t get a response! They were just told the same thing I was, when I tried the phone, that Dynamex was too busy to answer our calls (probably because, if they even were actually busy, they were dealing with other irate customers).
Having exhausted my options, I went to work, since there just wasn’t anything else I could do. While I was at work, at 5:45 PM, my package was delivered.
When I got home tonight, I found that my package had been thrown in our trash bin, and that it had been ripped open. I know it wasn’t my neighbors that did it, because not only have we sometimes had packages sitting either in the lobby or at doors for weeks unscathed, we also have security cameras.

UPDATE: REICIEVED THE PACKAGE AROUND 12 PM THE DAY AFTER EXPECTED DELIVERY.
I requested same day shipping yesterday using amazon prime. Checking Amazon to track my package it said it had been delivered at 6:44. I thought that it may have an error and waited around a bit more but it never came.
The next day (today) I searched my package ID on the Dynamex website and basically the same story, says it was delivered at 6:45 pm and recived via the front door (I could help bit laugh a bit) but obviously no one came.
I wouldn’t have minded the late delivery, I really wouldn’t. I understand that unforeseeable events and obstacles get in the way sometimes; Its inevitable.
From the looks of it, however, an individual from this delivery company just flat out lied about having delivered that package. That is not okay.
Im still holding out to see if it gets delivered today as Amazon suggested it may still be out for delivery. Tomorrow Ill have to make calls.

Update ¹⁄₂₃
Dynamex has still not even attempted redelivery. I called them again this morning and was told that they didn’t even have my package, and only had unlabeled packages from Amazon that they were going to return to sender. This directly contradicts the supposed attempted delivery on Tuesday. I was told by the rep to contact Amazon to have the item replaced. This is entirely unacceptable. Luckily, Amazon support is immediately helpful, and have given me the full refund after a very short phone call. I hope to never have to deal with Dynamex again.
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Update ¹⁄₂₂
Dynamex failed their first delivery ¹⁄₁₉ and promised to redeliver the next day. 3 days later and they still have yet to even attempt another delivery. I’ve called again and been told they will finally deliver today, but I’ve already reordered the product from Amazon and received it from another carrier, so it’ll just be a quick turnaround return…
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Original Review ¹⁄₁₉
Ordered via Amazon one day delivery. Whatever delivery driver they sent claimed to have been unable to access my door, but the timing shows that they «attempted» when there were two people present in my apartment. The driver never actually made any attempt to ring the obvious call box by the front door of the building, and upon calling Dynamex later, I was told they would «try again tomorrow». Hopefully it will actually be delivered tomorrow, but I ordered one day delivery specifically because I needed the item the next day, which Dynamex is clearly unable to fulfill.

Had Dynamex just before Thanksgiving for a one day ship from Amazon. Order tracking said that it was delivered. It was not and Amazon refunded my money.
So, to avoid Dynamex this time, I used regular two day Prime. Guess what, it was Dynamex again and again the package says delivered and it’s not delivered.
Dynamex is a terrible carrier. I have had Amazon Prime for years. Very few problems. But two in two weeks from the same carrier (Dynamex) tells me that Dynamex is no good.

As just about everyone else has stated, I would give ZERO stars if possible. These people claimed to be out side of my house (I was standing outside of my house and could not see any trucks NOTHING!!) and left after only a few minutes without delivering anything! After hours and multiple calls to dispatch they are refusing to come back and make the delivery!!! When I asked to speak to a manager they dispatcher HUNG UP ON ME!!! IKEA should not be using these idiots for delivery!!! Rent a truck, call your friends or hire people, do whatever you need to and just pick your stuff up yourself! Dealing with Dynamex is NOT WORTH THE HASSEL.
*****UPDATE: delivery was rescheduled for today 10÷27÷15 Once again I did not receive a phone call to schedule a 4hr window for delivery. When I called to check for a delivery time IKEA informed me that Dynamex had FORGOTTEN to put my order on their delivery schedule and once again my order would not be delivered. But have no fear I have (once again) been put on the schedule for tomorrow (gee! thanks a lot!) now I’m wasting 2 weekdays waiting for these clowns! I don’t know what I would tell my boss if I was working this week, I’m not but only because I’m due with my second baby this week.

Why the heck would amazon contract these people!!! I would rather pay more on my Amazon Prime membership fee than having to deal with this Dynamex company in the future.
I have received close to a hundred packages from Amazon at my apartment unit. Never a single issue. UPS, USPS, FedEx, even Ontrac ALWAYS leave my packages infront of my unit door. All of them have access /​can enter my apartment building security gates.
But Dynamex is different, they are newbies.
Either they do not have access to enter my apartment building or they feel that it is unsafe to leave it infront of my unit door. Either way, they refused to deliver my package that I REALLY need to arrive today due to «Unsafe to Release.»
They expect you to be a loser (at home in the middle of the day on a weekday) to be able to receive your packages.
It’s ok Dynamex, its not your fault. Your sales rep did good in selling your newbie service to Amazon. Shame on Amazon!