Fullerton Electric

NEGATIVE STARS… DO NOT USE THEM!!!
Don is the owner and is the person who does all the scheduling. Pete is the electrician who goes out to the house to do the legwork. He gets instruction from Don about the appointments.
We had some electrical problems in our house. Pete came out on a Fri at 7 am. It took him about 2 hrs with a lot of tinkering around to figure it out. He said the cause of our problems was from a ceiling fan that was installed incorrectly. Since we had to go to work, we told him we’d call him back to arrange another time for him to come out and resolve it. It’s $ 140 for the first hour, and $ 75 for each subsequent hour. Don (the owner) assured us this would take less than an hour to fix the issue the next time they came out and would only charge us $ 75.
Pete was supposed to come back out the next day (Sat), which he did not show up. We left a message with Don and he said he would call us back to let us know what time Pete would be by that day. No call for the rest of the day. We called at the end of the day, and he finally called back saying Pete could not come. That was completely fine, I just wish he were upfront about it from the beginning of the day. He must have known how many projects were going on for the day.
Finally, on Wed Pete was supposed to come out at 7 am. He did not show up until 7:40 am because Don completely forgot about our appointment, even though we had arranged it just the day before. Don did not apologize for the tardiness or for forgetting our appointment. Pete spent 30 minutes tinkering around and realized his diagnosis was WRONG. He realized the problem actually lay elsewhere, and spent a total of an hour and 10 minutes to fix the problem.
At completion of the project, Don wanted to charge us for an hr and 30 minutes! When we politely questioned the pricing he got defensive and began berating us. It was awful!!! He refused to acknowledge that THEY made the mistake in their original diagnosis and wanted us to pay for the time Pete spent re-​diagnosing the issue!
Pete is very polite and nice, however, Don is not someone I’d refer business to. At the rates they charge I expect competence, responsiveness, and promptness, instead, I got the complete opposite!

I own a business in Fullerton and was distressed that the power to my building was randomly shutting down. First it was my 2 air conditioners, than started traveling to overhead lights and outlets and operator staions. I called several companies that would not commit to coming out the next day, and it is a heat wave. My computers cannot survive the heat. I called Fullerton Electric, and Don said he would have a technician out at 7:30 am the following day, and true to his word, Alex was there. He diagnosed the problem immediately as being an Edison issue, he explained to me why it was an Edison issue, and showed me the loose wire on the electric pole. He even placed a service call to Edison on my behalf. He was friendly and professional. I would use this company again…

They are a complete ripoff. I asked them to come over and see why my malibu lights all went out after the rain we had a couple of weeks ago. They sent someone out who kept telling me they were put in wrong (7 years ago, but they’ve always worked fine) and I would have to completely redo them for a price of $ 1500! My friend came over and replaced the GFI switch for almost nothing and the lights immediately went on! Either Fullerton electric is incompetent or they’re ripoffs and lie about what needs to be done because they think the homeowner is stupid.

Earlier today (a Sunday) we experienced an issue with our breaker box that was potentially pretty serious and couldn’t wait until normal business hours. I called several businesses that claimed to be open and/​or offered «²⁴⁄₇ Emergency Service» and was met with either no response, no call back, a text messages asking me what I needed, or my favorite, a guy who told me that he’d like to help, but couldn’t because he was doing «family things». Fortunately, I finally found Fullerton Electric. Don came out within 30 minutes of our call, diagnosed the problem, and fixed the issue. I have now added Fullerton Electric to my contact list of home repair professionals, and they will be the only company we will use going forward for any future electrical needs we have. Thank you, Don!

The Fullerton Electric guys came to our house this past weekend. They were on time, clean, kept a work flow going completed the job before quoted time. They did a beautiful job and left not a speck of dust behind. My wife was so thrilled with the work she went around looking for other future projects for them to do. I’d recommend the FEC family to anyone! We learned that they are a family owned and operated biz and we really were excited to know that our house was in great family hands. Thanks again FEC!!!

Although I rarely have time to write reviews, in this case I must make an exception due to what amounted to one of the best experiences I’ve ever had with an electrical contractor (much less any type of contractor for that matter). Don was extremely helpful with the design, Mike responded in a timely manner with the estimate, and Tom and his helper did an OUTSTANDING JOB with respect to the installation of four additional outlets in my place of business. In fact, the work was so good that it didn’t even require patching and painting once completed. As a business owner, they exceeded my every expectation right down to the cleanup afterward — highly recommended!

I called Don to schedule an appointment to look at the electrical problem at our house. He asked me some questions and walked me through the process of fixing the problem my. It worked! On top of that, he did not charge me for this helpful call. He was the only company that I called that actually picked up the phone. The three other places I called before him had recordings. Thanks so much Don. My husband is going to be very happy to hear that we were able to solve the problem on the phone at no charge.

We have used Fullerton Electric for our home and condo for over 3 years. They have always been professional, timely, and most of all, honest. Today I was working in my newly vacant condo and noticed that the sockets weren’t working. After a half hour of trying, I could not figure it out. I called Don and asked him to bring someone over to take a look at it. However, Don suggested that we trouble shoot on the phone to see if it was something very simple. He took a stepwise approach with me and we were able to get the electricity flowing again. In the past, I have had «professionals» come to my house, flip a switch and charge me $ 60 for their troubles. Fullerton Electric could have done that but they didn’t. This is the kind of integrity that I often find lacking in businesses these days. Fullerton is a great family own company that preaches and practices good honest values. Thank you for your help. You have a customer for life.

The owner was very friendly and pleasant to deal with over the phone. Our electrician Jeff was polite when he came to check out the problem. Long story short, after Jeff was gone we discovered he had missed the main source of the electrical problem we were having. We called back and they got Jeff back out very quickly. They waved the service call fee for the return visit and completely acknowledged that they should have identified this on the first visit. We paid for the parts and labor and everything has been working perfectly for a few weeks now. A company’s integrity is shown best in how they deal with problems and complications; we were very impressed with their professionalism and willingness to rectify the problem immediately. In the end they proved to be very competent electricians. Would recommend.

Don seemed like a great guy when he came and did a site analysis. Said he would give me a call the next day. I waited and did not hear anything back for a few days and decided to give him a call to see what happened. He stated that he didn’t call because he wasn’t interested and wouldn’t make money on the job. I asked him to give me a quote that he would do the job for and we can work from there. The next day he called with the quote which was very reasonable, he also took off $ 150 as I would provide my own dimmers. I gave him the okay on Tuesday to proceed and he said it might be possible to install on Thursday and Friday. Thursday comes along and I still have not heard back so I give Don a call. He stated that he was way to busy and would be able to do the job on Weds and finish on Friday the following week. I was okay with this and set up for 8 am on Weds. I called Don yesterday to confirm installation for tomorrow and he stated that he will not do the job because he wasn’t making any money of the job. Honestly, Don has trouble calling customers back as well as holding himself accountable to his promises. I do not leave negative feedback but I felt it was my obligation to inform the community of his blatant lack of customer service.

yeah, not happy with customer service. first strike was how don kept referring to my install as a small job, as if they were doing a favor… don did not want to come out for estimate but wanted to give me a range and ask if i would commit. second, it took them a week to call back with a date to install while on the phone don said he’d call next day. third, install was set to begin in the early morning but got a call few minutes before, that they’ll be late by one hour. not good. i arranged my time for them to be here. i canceled the service. i would not recommend these guys. flakey.

I used Fullerton Electric on one prior occasion and was reasonably satisfied with the work — even though the young electrician took longer than expected to do the job and had to redo some of his work. This week I needed some additional electrical work done and contacted FE for a bid. I reached Don who remembered me from the last job and after a short conversation referred me to Mike in the office to provide my information and job description. I asked Mike if someone would be coming out to provide an on-​site bid and he responded by saying «we will see what happens.» That was a week ago and nothing has happened. I contact contractors only once to see if they want my business. If they don’t have the courtesy to return my call then I don’t want them near my home. Don is a very nice man — much like the proverbial car salesman before you sign the papers. But something is wrong with a company who will not return a call to a repeat customer. They have a very nice web site — but I would recommend you stay away from this outfit. My 2 cents.

I have worked with Fullerton Electric on a large amount of residential and large commercial lighting/​electrical projects. They have been an absolute pleasure to work with. I get quick responses from Don, he is extremely knowledgeable, jobs are done timely/​correctly, customers are always happy and original quotes are accurate through project completion. I haven’t worked with a single customer who wasn’t completely happy with Fullerton Electric. I recommend Fullerton Electric to all my friends for residential work and clients for commercial office space and retail work. Fullerton Electric is a family business and they rely on pleasing their customers. If you read the other reviews, you will see each person was able to personally talk to the owner Don and resolve their issue. This is the type of customer service you get with a family business and Fullerton Electric is no different. I’m giving Fullerton Electric 5 stars. They deserve it.

We hired Fullerton Electric to install recessed lighting in our home as well as several security lights outside our home. They showed up on time and the 2 gentleman that worked in our home were really sweet and professional. It took the whole day to install everything which, was actually a lot faster than I had expected. I was so please with the job that they did and I love our lights. My only complaint is that they didn’t inform us that they would be leaving 2 large holes in our walls and several small holes around the recessed lighting. I was furious when the 2 workers began to leave without patching up the holes and they told me that this sort of thing happens all the time. One of the workers showed me a form that I was supposed to sign prior to the work being done and it mentions on there that they are not responsible for holes in drywall but luckily I was never shown that form and I didn’t sign it. I thought these guys were awesome and that they did a terrific job but the 2 large holes in my walls made me so upset that I couldn’t even enjoy my new lights. The workers left and a few days later I wrote a long letter to Don Holly, the Owner. He couldn’t have been nicer and wanted to make us happy so, the next day he sent a worker out to our home to patch up the holes for free. I am truly thankful that they did this and I would recommend them to others but I would also make it perfectly clear to ask whether holes will be patched up and to look at all documentation prior to signing. Also, getting a typed/​handwritten quote rather than verbally over the phone would have been helpful.

Great Company
They are knowledgeable, reasonably priced, and just plain nice people! I have aluminum wiring and they converted all my outlets and switches to copper in about a day (and they gave me all new outlets and switches). Their worker waited for me for about 15 minutes to get home from work, then explained everything he did at my house. He cleaned up everything when he was done and it all works great.
Rick

Fullerton Electric is a business I’m proud to recommend. I’m a realtor and must deliver to my clients businesses and professionals they can depend on and that they can be certain are reputable, the best in their field, and competitively priced. If the business owner (s) and staff are a pleasure to deal with that’s icing on the cake. Don Holly, Jr. and Don Holly, Sr. are all of these things. I feel very secure in recommending them always. These business owners represent two of three generations of their family being master electricians. Definitely call them when you want honest, professional opinion, work, practices and price.