HRC Fertility

In one word please stay away from this clinic. This review is not specifically for the Drs but I blame them since they are the leadership for the staff and clinic.
I had an phone consultation appointment with Dr. Potter at 1:00pm. After I waited 15 minutes, I called to inquire about the delay and was told he was running 20 – 30 minutes behind without reason. Given, they didn’t initiate the call and let me know he was running late. Isn’t this common courtesy for a business? I waited another 45 minutes and called back to ask if he was still going to attend our consultation. The office staff said that he was still running late and would call in another 30 minutes. I called again a hour later and was rudely greeted by a receptionist who stated Dr. Potter and his staff were in a staff meeting. OMG! Did they not know I was waiting for an appointment. She said she would leave a message for them. It has been over 3 hours now (3:45pm) and still no call or follow up. I regret wasting my time here. I thought Dr. Potter was a true professional in his field — -but I guess not.
If this clinic cannot simply manage a calendar, there is no way in he1l I am going to allow them to perform an IVF procedure on my body. Moving onto another clinic with better bedside manners — and reviews for that matter!

Let me start by talking about the important stuff… getting pregnant! At this, Dr. Potter and his staff ROCK! I am happy to share today I am in my 10^th week of pregnancy after trying for over 2 years with PCOS. Dr. potter is extremely knowledgeable and knows what he is doing. I felt like over time he and I connected more and more. Some people have said he is not warm and fuzzy. I would have agreed with that in the beginning. However in the end he was so amazing joking with me, consoling me and really going above and beyond. I feel like it might just take him a little time. His staff alone is worth 10 stars. If you go to the Fullerton location like I did you will have the pleasure of working with Natalija. She really is/​was my angel. She will walk you through every step of the process, answer every question. And go above and beyond to make sure you are happy. I can’t say enough amazing things about her. She is just the BEST! The front desk girls are great also, they always greet you with a smile. And respond to emails very quick for scheduling and such. Now for the downsides really there is only one. Dr. Potter is not very punctual. But he is 100% worth waiting for you. He is great at what he does. If I had to do it all over again I would definitely choose Dr. Potter. He and his staff are like an extended part of our family. We have been through so much and the genuinely cared for us and our future.

Love HRC. I did IVF and got pregnant my first try. I went back and did an FET but that wasn’t successful but I plan on trying again. I think Dr. Potter is great and those who say he’s not friendly haven’t really had a chance to talk to him. He was so happy when I got pregnant and when we went back he was warm and friendly. He is a busy Dr, but that’s for a reason. The staff is great at the office. Yes this is a small office and they do don’t any major procedures there, but you do all of your before and after care in that office.

We showed up to our appointment right on time at 2:20pm, I had already forwarded my paperwork in advance and had my medical records sent to them. We waited in the loby for an hour befor asking how much longer it would be. We were told about 5 – 10 more minutes. After waiting another 40 minutes we asked again how long. At that point we were told the doctor might be able to see us in 20 minutes.
At that point we walked out and didn’t even give the doctors a chance because if it happens once its going to happen again. I dont think its right to make a potential client wait 2 hours to «maybe» talk to someone.

Left 2 messages on their phone service that say they will get back to you but they haven’t. It’s been 2 – 3 weeks and still nothing. I would expect at least a little courtesy call, even if they are swamped.

We, thankfully, started using Dr. Potter because we weren’t getting any answers from other (highly rated) Reproductive Endocrinologist. I had gone to a few Fertility Specialists and they didn’t really want to ask (or hear) about my symptoms or past medical history. They only looked at the amount of time we had been trying and our age and immediately wanted us to jump right into IVF. However, when we went to Dr. Potter, we were welcomed by a very professional and genuinely nice staff. We did wait for 30 minutes but was escorted to Dr. Potter’s office where he spent 45 minutes with us. He asked all of the right questions about my previous surgery and explained all of the necessary steps/​tests that would need to be completed in order to proceed with a treatment plan. Although, I saw many other patients waiting in the reception area, we did not feel rushed and he seemed so passionate about getting us pregnant, one way or another.
Our first step was a Diagnostic Hysteroscope (which no other doctor even mentioned). In that, he found I actually had a very large polyp which would have made it almost impossible for embryo implantation if we had went straight into IVF with the other doctors ($ 15k-​20k later). He removed the polyp in another visit at his surgery center in Newport Beach. This facility was state-​of-​the-​art and had the Embryology Lab connected to the OR’s. Everything was so clean and beautiful and the staff there showed genuine TLC.
With every appointment, I saw Dr Potter’s knowledge from his experience and genuine concern and desire to get us pregnant and I never felt like he made decisions based on money.
We tried one failed IUI cycle but, with my blood tests and other negative indicators, it was confirmation that we needed IVF. We worked closely with his coordinators, Natalia and Lori, and felt like we had a team «pushing» for us. They were so thorough with the explanation of how the cycle was going to go and they always called as soon as they got our test results and adjusted the medication accordingly. When the day came for our egg retrieval, we felt so encouraged and confidant that we were in the right place. And when Dr. Potter walked in Pre-​Op with a big smile and a hug, we appreciated the assurance and confidence that he showed.
Recovery was a piece of cake, and Dr Potter called us the next day with our Fertilization report. We did genetic testing and transferred 1 embryo and got pregnant on our first try (one ovary and all).
Three of my friends have since gone to him for gender selection and have been successful, as well.
We are definitely going back next year to do our frozen embryo transfer to try for a second child and would recommend HRC Fertility to everyone!

The staff was just ok at this location. Dr. Potter doesn’t have much of a personality. You need a lot of warmth in this situation. They don’t do ivf at this location. It’s a hassle. I went to dr. Kolb at hrc in Pasadena. He is 1000 x better than dr. Potter. Much nicer and more compassionate. He just gets it. The Fullerton location is small. I did artificial insemination with them and the girl that did the procedure was not very nice at all.

My review is not about the Dr., as we did not interact with him at all, but this review is more about the staff and their poor handling of us and our semen analysis. We went in a few Monday’s ago, we were told that we could do a «drop off» and that we had to get the sample there within 1 hour from the time of collection, we live in Riverside, and it was raining the day we went in. We got there in exactly an hour. We let Lourdes know that it was exactly an hour, so she told me to take it back to the lady in the back that performs the analysis. The woman back there was a horrible rude witch, she said that 1 hour was too long, that she was 100% sure the results would be wrong, but she would perform the test anyways… I could not even believe that she would speak to me like that, this is already a trying enough time without someone who should show compassion acting like that. I informed Lourdes at the front of what the old miserable woman said and Lourdes said that we would be fine…
Well, weeks passed and I heard nothing at all, I finally got a bill from Quest with the charges for the test, and the results were forwarded to our Vasectomy reversal doctor and he informed us that they did not do a complete test and left out very important part of a semen analysis… Needless to say I call the office and am on hold for 25 minutes, that is not an exaggeration, but an honest number of minutes. The woman trying to help was kind, but had no answers. She finally took my number and said she would find out what went wrong and call me, well today 2 days later she called and let me know that the old miserable woman said we did not have «enough cells to perform the morphology test». I asked so what does that mean… I mean I wanted to know if that means it is something to do with my husband needing vitamins or something to do with the drop off… She had no answers, I asked if she had mentioned this situation to the office manager and she said yes and that she is sorry this happened… Really? Sorry this happened? This should never have happened. If there was not enough semen to do the test properly of there was something missing should that not have called us to let us know before getting to this point… I am so angry and disappointed! I did let them know that I would write as many bad on line reviews as I could, and if that keeps even just 1 person away from their business that I would be satisfied.
All I need to know is if we have sperm, if they are healthy and that was all, I did not need to be treated horribly by a miserable old lady, and I just wanted this done right. Stay away from them if you can, this is insane for them to treat a situation as personal and important like this, it makes me want to cry. This is not a joke to me, it is very important to me.

I’m sorry the first reviewer had such a bad experience at HRC. I’ve been to the HRC in Pasadena (which was a good experience), but moved to the Fullerton office due to the location. The office staff, nurses, and doctors are all great. Angie and Lourdas are AWESOME… so thoughtful and kind. I love Dr. Coffler. He is thorough and explains everything. If I’m unable to see him he makes sure he calls me personally later in the day to see if I have any questions. If I can’t reach him by phone he’ll email me. The nurse practitioner, Cindy, is also very thoughtful and knowledgeable. She’ll answer any question and seems willing to listen and be helpful. Most of the time I wait about 5 minutes… max. I had to wait once for a long time, but I think it was because another patient had to do a procedure, so it wasn’t that big of a deal. I don’t feel like they are trying to take my money. I truly feel they want me to be successful, whether it’s through IUI or IVF.

This will be my first review on Unilocal.I decided to give a review for this facility because I know how important it is to get proper fertility treatment when one needs it.
I didn’t realize how awful this place is until my husband and I decided to get a second opinion. I had Dr Frederick as my doctor. She does not explain things in detail. She let’s her nurse handle EVERYTHING! They didn’t even tell me how many eggs I was developing (yeah, you would think it’s important to know, but not according to them). My IUI experience there was awful. I can’t blame them for the IUI not working, but i can certainly compare their work to my current doctor in Brea (Dr Lee, he is great!!).
I think all HRC wants is to have my IUI fail so I can have IVF thus they can make more money of from my insurance! They even had me see other doctor because Dr Frederick was busy. He had no idea what treatment I was going through. He was in and out in 2 minutes: late for an hour, explained nothing, refuse to write me a prescription because I wasn’t his patient… etc).
If you want to have a child from fertility treatment, this is one place everyone should avoid.

You will pay a lot of money for your initial appointment, but first you will wait in the reception area for over an hour with no more than a defensive attitude from the nilly at the desk. You will get a lot of macho assurances of what he will and can do for you. Then you will never see him again, because he delegates every single aspect of the fertility process to the nurses. But they don’t tell you that.
If that wasn’t bad enough they made a mistake regarding my cycle and I ended up wasting a lot of money on medications and the Doctor would never admit to the fault.