Rayne Water Conditioning

LOVE this company. I have a 10 year old system that wasn’t softening our water. I decided to call Rayne since they are local to me. The first tech came out on Christmas Eve. He did find an issue and repaired it quickly. He told us to call back if there were any further issues. Lo and behold the water still wasn’t getting soft. Called for a revisit from a tech; they had someone out within 48 HOURS of my call! The tech was VERY knowledgeable about our water softener system and he also offered free valuable advice going forward. I know where I’ll be getting my next water softener system from!

Great!!! No high pressure sales. Showed up on time great installation. Very helpful Company. Would highly recommend.

Brad, the co-​owner called me to discuss a previous problem which has since been resolved. He was very courteous and understanding. I appreciate his call because he thoroughly explained what happens with city water treatments.

One of the worst customer service I’ve received across different business sectors. 3 different customer phone reps were not curteous and very abrasive. If they are new with the company, they need to be re trained. If they are veterans of the company, they need to be re trained. I made an appt with the company to service my unit. They never showed up and never called to cancel. I tried to reschedule my appt but representative would not bend the four hour window rule to try to make up for not abiding to the scheduled appt. I can say much for the actual service quality because they never made it to my house. Just on upfront customer service alone, I would not recommend this company.

Living in an area that uses groundwater really stinks. The water is so full of calcium and hard that my bath faucets start growing stalagmites and stalagtites resembling the Calico train ride at Knott’s Berry Farm. The wear and tear on all of the o-​rings on the rest of your plumbing fixtures is tremendous. In Tecchy nerd-​speak — the water is so alkaline, that a lab I once worked at used the tap water for an acid neutralization step — that’s pretty bad; it even stated this in their SOP.
For those of you who have never had the pleasure of having soft water, it means that your clothes are softer, your skin feels cleaner, and your hair even improves in condition. You do get that slippery feeling and it feels like it takes forever to get off the soap, but boy does it eliminate the soap scum in my shower!
When I first looked into various water treatment companies such as Rayne and Culligan, Rayne had the best price overall. They also have different options. I rent out my softener and pay a monthly fee. They take care of the salt and I don’t have to worry about a thing. The delivery person is so nice every time and he even brings in the paper! Rayne is a family business clearly focused on service as they have bent over backwards to make sure I stay satisfied. In the soft water business, that’s a hard thing to do! (I just thought of that one — pure comedic genius I am).