The UPS Store

Great UPS store with all your essentials! And best of all, super great service. All the employees are so helpful and welcoming. With every package I drop off, they offer a receipt. Other UPS stores, they just tell me where to drop it off and that’s it.
One time, the lady was preoccupied with someone and was so apologetic that she couldn’t help me immediately. It seemed that whatever she was working on was stressing her out, but she responded with such patience and professionalism. I know this is only a UPS store but I just want to rave about the great employees!

Do not go here, this place is a total rip off. I brought a package in and they charged me $ 2 to print a UPS shipping label. OK, whatever, but the UPS in Tustin by my house doesn’t charge for this service.
Anyway, I had another package I wanted to ship out, very lightweight in a flat envelope but they tried to charge me $ 19. I said, «$ 19? You’re kidding.» They said, «It’s a remote area, even the post office charges $ 12, $ 14.» Of course I didn’t believe them, I mean, it was only going to Michigan. So I left and drove less than a mile away to the Post Office who only charged me $ 2.45 to ship to this supposedly «remote area!» unbelievable!
Just be careful with them!

The service was amazing. The young female who worked the counter was beyond helpful. From the moment we walked in we were greeted with a smile and it was very welcoming.

They botched my business card order and expected me to pay for something I didn’t want. The manager blamed it on one of their employees misquoting me the price for the style I chose. If their employees can’t get things straight, then that’s the manager’s responsibility, not the customer’s. The manager added to my frustration by yelling at me in front of other customers demanding payment for business cards I couldn’t use. I walked out and left them the cards.
Avoid this place.

The folks here are professional, friendly, and know how to take care of business. The speed at which they process transactions is BLAZING FAST.

So, I agree that the workers are nice. They’ve been friendly to me each time I’ve gone in. But I had a very similar experience to John L. I took a package in asking how much it would cost to mail, whatever their cheapest rate. The worker told me that it would be $ 10. Without me asking, she told me that the post office would charge $ 11. It was a small, light package, so I was very surprised. I went ahead and took it to the post office. The package cost $ 2.80, first class.
It could have been and honest mistake, but I would definitely be on my guard if they’re quoting USPS prices.

This is the BEST UPS store! Swatee is such a hard worker and not to mention so friendly and very sweet and personable! She’s so easy to talk to and always willing to accommodate customers’ needs.
I am sad to see the reviews from the past is not giving an overall good review for this store, but ATTENTION:
If you need to go to UPS for help, please choose here!

friendly service
lots of services and products
if you are in a rush, great one-​stop place.
warning:
excruciatingly expensive to do normal mail chores. stamps are 85 cents. certified mail is $ 6. they upcharge everything! nobody charges extra for stamps! wow.

My wife and I went into this store with a 50 lb pink tool box to be shipped to our daughter in Colorado Springs. The owners were so sweet and helpful. They knew exactly what to do to keep the box from being damaged or dented. Sure enough the package arrived in perfect condition and the money we invested was well worth it. We would recommend this location to all who are near. We came here from LaMirada and will continue to go there for our shipping needs. Thank you Swati for guiding us and your expertise. Ray & Ardie

Pros:
Friendly staff
Ample parking
Next to Albertsons (2 birds one stone)
Cons:
UPS rates
The new owners are great! I walk in, I walk out, no hassle. Easy as can be.
Unilocal should really reset the rating for this location. It truly isn’t fair for the new owners to have to live with the previous owners ratings.

Some of the older reviews pertaine to the old owners. But ever since Swati took over I feel the customer service is great!!! She is so hard working and really tries her best to accommodate your need. I use so many of their services starting from their mailbox, copy services, notary, mailing. You name it, I’ve used everything. And they always provide the service fast and efficiently. The extra bonus is that they are located next door to the Albertsons so I’ll pick up mail and groceries all on the same stop. Love It!!!

I was running behind on sending a very important, time-​sensitive document for a major scholarship that was literally hours from passing the deadline. This was the only place still open past 5 on a Saturday and I was desperate to get my document post marked in time. I knew I wasn’t going to make it before they closed, so I called ahead and asked if they would still be open. The manager, Swati Patel, not only stayed 40 minutes past closing to help me, but was kind spirited and helpful far beyond what is normal. I’m certain she was an angel. I would highly recommend this place for anyone in a bind and in need of not only assistance sending a package but also a brighter day.

Contrary to some of the other reviews, I love this place. The husband and wife team has always been nice to me and their ups service is very professional.

I have to say that I am extremely happy with the new owners of the UPS store!
Everyone is so friendly! Every time we receive a package, we get an email. Since we are unable to pick up packages right away, Swati and her family are always so patient with us.
We love them!
Thanks Ups store!

This place is horrible, their quick to take your money and when you ask for service, they totally ignore and disrespect you. The worst customer service I have ever experienced and I don’t recommend this place to anyone :(

Mom and pop run store. Mom is fine and considerate. Pop is Le grand
douche bag. Pop would repeatedly ignore my place in line and
skip to others. Like he had some vendetta towards me.
No apology His wife noticed and immediately helped me. Very weird.

Very inconsistent business. They overcharge for everything… I went to sent my media mail here and they were giving me outrageous prices! They tried to charge me $ 50 for sending in a textbook, while USPS charged $ 8 total (thank goodness I double checked with USPS).
Also when I went to make a copy of something they initially charged me 10 cents per page but the next time I went they said they were going to charge $ 2 for computer service and additional for printing service. DO NOT GO HERE.

Been a patron for over 3−4yrs. Love it! Ive done everything from getting things notarized, taking passport photos to shipping. They take care of me and I have not had any issues here.

I don’t want to rake this store over the coals over the matter of a hole-​puncher (or lack thereof). I simply want to give them a friendly reminder that many of their services — copies, shipping, supplies — can be done elsewhere, and given that fact, it might serve them well to work on stepping up the customer experience a little bit. Many people bemoan the rise of e-​Commerce and the dreaded «big box» retailers, but when a smaller, independently franchised store fails to make any attempts to go above and beyond, it’s hard to have too much sympathy.
I acknowledge that my presence in the store was the result of my own lack of organization: I had to xerox some lesson materials for my music students, and had forgotten that my printer was out of toner. So to UPS I went. Located en route between two students, it seemed to be a good place to stop.
The paper jammed as I was xeroxing. No big deal. However, when I asked the employee for help, she said, «I’ll be with you in a minute» and returned to some paper work she was doing. She didn’t really seem to be able to solve the paper jam efficiently, so I suggested I could save her time by just switching to another machine. She ignored me and eventually got the machine fixed.
Another mistake I made: I could have saved myself some sticker-​shock by asking how much copies were first. Not that the amount I spent broke the bank, but twenty cents a page seems a little steep. I gathered up my freshly xeroxed 20-​cent pages and said, «Can I borrow a hole puncher?»
«We don’t have one.»
Seriously? OK, I get that if you leave one out, it will get stolen and irate customers will beat each other up with it. And I also realize that not being able to hole-​punch my sheet music isn’t the end of the world. But is that really too much to ask? I don’t expect to be bowed down to by retail people; I actually find it a little pretentious and insulting when they do. (Don’t even get me started on Vons’s policy of addressing the customer as «Mr.Mrs.») But at least pretending to be interested in helping me would have been a nice start for UPS of Fullerton. When the human touch is cold, it’s no wonder that many people use technology. My experience at this store has had one positive effect on me: never again will I let my printer run out of toner.

Just as some of the other reviews say about this place, customer service is not as consistent as it probably should be. Granted if you’re lucky enough to walk and in and be greeted by that ONE amazing service representative, don’t let them out of your sight.
The several times I’ve been here to either A) mail a return package for my textbooks or B) send fam/​friends out of state/​country packages I’ve probably had one mediocre service from the male worker (I think one of the owners). He was actually pretty helpful and seemed to care. Now on the other hand, the several other times I’ve been here, the female owner has made my mailing/​shipping experience a complete living HE_​_​!! She was super rude, snatching my packages from me and almost throwing my receipt back at me. I would loved to have complained, but seeing as how she’s the owner it would end up being a waste of my time :[
I’d recommend if you’re not in a desperate need to mail something out, go somewhere else.