WMFY We Mail For You

Completely botched the printing of an annual appeal letter for the nonprofit organization that I work for. Did not follow instructions when performing the mail merge. They sent a proof which was not correct. I clearly communicated how the salutation needed to appear (confirmed via email and by phone). They turned around and printed the letter with the error! Letter was sent to nearly 10,000 donors with the error. When I discovered the error, I contacted the company, expecting they would reprint or refund order. Their rep, Wayde, admitted to error initially and acted shock. He said, «Let me get to the bottom of it.» Later, he turned around and tried to blame the nonprofit organization for needing to get the letters out quickly! (The nonprofit was working with WMFY’s print turn-​around times and did not request a rush job.) Ironically, we used this print house last year for the same type of job so they were fully aware of our requirements. In the end and nearly $ 6,000 later, the nonprofit was dealt a severe blow which could adversely affect the success of their annual appeal campaign. I have sent three emails to date requesting the name of the owner; no response.

Horrible customer service– about the worst I’ve had anywhere. Called several times, and only once an employee picked up, a graphic designer who kept saying, ‘I don’t know, I’m just a designer, I can’t help you.’ — then why pick up the phone? The other times I left messages and no reply. I found their email, and emailed back and forth with their email customer service, but they kept responding to questions vaguely so it would take several emails to get the answers I needed. Needs training on communication skills! I’ve been trying to get postcards out — this is the 3^rd week now, since they dropped communication right before the long holiday weekend — and I still have not been able to get them printed. The only reason why I put up is their prices for 1000+ postcards are pretty good. I may have to physically drop by the office in order to get through. Will search to see if I can find another company with similar prices.

I accidentally left a review I thought was deserving of a Five Star company but I only left the default one star. Make no mistake! WMFY provided me with exceptional design work and rapid turn around.
Gregg Okert
Cine-​air.

Always great service, fast turn around and quality printing.

They are awesome!!! Got stuff printed there and plan to return as long as they let me:) They truly care about the small business owner.

We got a great response from our mailing. We love WMFY! Their customer service is amazing, and their work is thorough and detailed. We could not be happier with the product and service they provide to us!

They did awesome work with the print project we recently had. We needed to print 750 invitations for our event in May and this was very last minute. We needed to print it like months ago.
WMFY worked with us diligently to get it done quickly and it was ready in no time. Even after suffering a fire catastrophe at their office, they were still able to get our project done. I’m very impressed by the staff here.
My work has used WMFY on various projects and we always keep them in mind when we have a printing project.