Huddle House

I wish I could give this place zero stars. It is horrible. We attempted to huddle here for breakfast on July 4, 2014. When we arrived there weren’t many people there, but there were a couple of tables with dirty dishes on them. After approx 15 minutes a waitress came to ask for our drink order. In the middle of my response she interrupted to greet what I assumed was a regular customer with ‘oh sweetie I will get your drinks in a second’. She finished taking our drink order and brought the regular his drinks. Now, no waitress should ever carry glasses or cups by the rim. This one did. This same waitress grabbed napkins off of a dirty plate on a dirty table to wipe off a table for a new customer. That was just gross. My husband witnessed this. So we sat there for over 30 minutes waiting on our food. Now in all fairness, our food was ready in about 15 minutes. I could see it sitting on the counter. I saw a waitress lean over my waffle and her hanging name tag brushed through the butter on it. So at this point I knew I wasn’t going to eat this food, but we were determined to see it through. After the cook called our waitress’ name multiple times to tell her our food was ready, they must have realized she wasn’t going to deliver it. Some other waitresses brought the food… To the wrong table. So we watched these strangers passing our food around and touching it. Until they tried to give them my waffle. I interrupted from the next table with ‘I think that’s our food’. So they stopped and took the food back. I said ‘we don’t want that. If we could just have our check’. We walked to the front and the waitress was telling someone ‘they don’t want this. We took it to the wrong table’. The person who I assume was the manager rolled her eyes and shrugged in what I interpreted as ‘whatever’. The cashier told us the drinks would be $ 5.50. My mom said that was ridiculous. The cashier read the ticket and told me we had 2 coffees and sweet tea. I said that we didn’t have sweet tea. She said ‘this says you did’. I told her I had soda. She said ‘well they are the same price’. Why was this person arguing with me? I laughed and said ‘this place is ridiculous’ and walked out. My dad had cash out to pay but I guess the manager realized this situation was crap and told my dad not to pay. Oh thank you Huddle House. This place is horrible just in case you didn’t figure that out from this novel. My parents live in this town but are obviously not known by everyone, so we didn’t receive the great treatment. The regular customers seem to receive better service. Oh well. I certainly won’t be back.

An oasis in the desert along I-​78! Note that smoking is allowed but it appears to be confined to one dude of the restaurant and ventilated pretty well. Good service; Jessica was tops! Highly recommend the Southern Smothered Biscuit Platter … Coffee was good, too!

UPDATE to my original review:
I received an e-​mail from the Huddle House Director of Operations apologizing for my experience and advising they are taking steps to address my concerns. I also get a free meal for the trouble. Based on that quick and positive response to my complaint, I’m upgrading my review to 2 stars… and, If I’m in Fulton, MS, I might try them again.
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Original Review:
I’ve been to several Huddle House locations before, and they were pretty comparable to the likes of Denny’s and IHOP. This particular location was awful! If you are a smoker, then this would be your paradise. So far as I could tell there isn’t a nonsmoking section, at least there was not a sign indicating there was. They allowed cigar smoke, which should never be allowed inside an eating establishment. I’m thinking the cigar I was smelling cost somewhere in the $ 1.00 or less range and was just rancid. I’m an ex-​smoker and during my smoking days, this would have bothered me.
Asked for Ranch, got Honey French
Asked for no cheese on my burger, got cheese.
Asked for Dr Pepper, they were out. Asked for Sprite, they don’t have sprite. Then, the server seemed aggravated at having to tell me what they actually did have to drink.
Was told I couldn’t substitute chili, even though the menu clearly says you can substitute chili for an additional charge. The excuse… we can’t ring it up in the register. (really?)
Overall, friendly service seems to be reserved for the locals, but even though this place is right off a busy highway, they seemed less than pleased about serving «visitors.»
Needless to say, if you think about going to this place, just pull in at the McDonald’s across the street instead.