O2 Fitness – Fuquay Crossing

I am here 4 days per week. Facility is more than adequate for my needs. The manager, Denise, does a great job and her staff always pleasant. The other members make the place feel like a club.

Can’t get their billing straight and trainer would cancel on me for ridiculous reasons. Not a professional place. Spent thousands, not happy.

I am a Silver Sneakers member of O2Fitness. We have a great time in our Silver Sneakers classes. Everyone is very friendly and supportive of one another. We do a surprisingly challenging workout. I follow up the yoga/​stretch class with strength machines on the main floor. Very happy with this gym.

Extremely clean, wicked friendly staff that are dedicated! There’s a good variety of classes for all age and strength levels and long childcare hours much longer than my old gym which was golds! Did I mention fresh warm towels?

Lots of floor space and equipment selection from the free weights to machines, treadmills and more. I’m a fan of O2 fitness.
Could be kept a bit cleaner but I’m still rating it a 5 star because it’s a great place to get a good workout.

O2 has decent facilities, but do not pay more than $ 10 a month for one location and $ 20 a month for all the locations. I was a loyal members for years getting the supposedly low price of $ 45 a month for access to all the locations and I just found out that my girlfriend has been paying $ 20 a month for the same deal. Do not allow yourself to get taken advantage of by o2 fitness. They have dishonest and unfair policies when it comes to membership rates. Make sure you negotiate!

I was pretty happy with everything about the gym. The major downside was the location. But at the time it was the closest option for me. Since I now have more options closer to home, and my contract is up I am trying to cancel my membership. This is proving to require an act of congress. You have to email customer support and wait 2 – 3 business days for a reply. Finally another person emails me back to ask how he can help. This will make the 3^rd person I have told, «I want to cancel my membership». I’m not sure why this has to be such a hassle I less it’s to milk another month of membership fees. If I was on the fence at all about canceling I wouldn’t be any longer.
I’ll be sure to tell friends about this hassle if they are considering a gym.

First and foremost this facility is always immaculate and clean. The classes here are a good value for the price of the membership. I have joined other local facilities and they just do not compare for the value you get here. The sales girl wasn’t pushy and was incredibly thorough in explaining everything. Only con would probably be coming in the morning there is a lot of seniors who crowd the parking lot, other than that no real complaints!

A mixed bag.
The good: the facility is clean and the staff is welcoming and friendly without being annoying
The bad: The childcare employees are kind but there are some areas where they really need to improve.
1. No matter if it is peak time or a slow period they only have 2 employees working, this can get a little iffy as there is no way the 2 staff members can keep an eye on a large group of children with wide age ranges
2. Due to the large age range/​lack of staff I have seen infants left in carseats or baby swings and placed on a table. All it will take is a bump from an older child for that infant to fall
3. Staff allows older children to stack plastic furniture… sometimes 6ish feet in the air. I have seen children stack and then knock the plastic chairs over, although to staffs credit they did stop the knocking but continued to allow the stacking.
4. I am not a helicopter parent however I have had to stop my work out twice because I noticed that my son had a small item (quarter/​silver dollar size) in his mouth. While I understand kids find all kinds of things, its totally unacceptable that I was able to: notice the issue, stop working out, wipe down my machine, and make it into childcare before staff noticed. This happened on two different days so it wasn’t the same item.
My job in college was childcare in a gym so I understand the pressures on the staff. I really hope they get it together as right now I am very hesitant to ever use the childcare again.
My recommendation to you, is that the childcare is really best for children 3 and up.

I’ve been a member since 2009 and I’ ve used every Raleigh area location save for Chapel Hill. This is my least favorite because it seems as thought the staff is a little less intentional about their customer service, not that they are rude, just not on par with the other Raleigh locations. Additionally, it seems that the place isn’t kept as clean as the other locations and it has some deferred maintenance in the locker rooms left over from when it was still Peak Fitness.

So, while I still really enjoy O2 and think its a great deal, I have a few updates.
After six months of being a member, the honeymoon period is over, but I still really enjoy it. It’s every bit as clean as it was when I first joined, and for the most part the staff is pleasant. The machines remain in working order, the locker rooms are immaculate, and I have yet to experience a wait for anything.
My minor irritations are few.
I’ll occasionally have an out-​of-​town guest who wants to come in and work out. Usually this is no big deal. But twice we’ve crossed paths with a guy who goes for the hard sell on the fresh meat the moment we’ve signed in. I understand he wants to attract members, but 1) you’ve talked for ten minutes and you’re wrongly assuming we have nowhere else to be than your gym and 2) it’s uncomfortable as the member.
As excited as I was about the potential of personal training, I was a little let down by the end result. First, my SO and I were given a couples consult for our first session, likely to get it done in half the time. I’ve got clearly defined fitness goals, he strives for general fitness. When I went back for my individual second session, I was excited about starting a plan tailored to me. Only it wasn’t. A week later, guess who came home with the same exact training plan I was given?
Im not trying to say that any or all the trainers are lazy or bad or anything along those lines, since I don’t think they are at all. Every time I see them with clients, they’re working them hard and getting results. I just wish that innovation I see on the gym floor was present in my ‘plan’, because despite it being a financial stretch, after that first individual session, I was sold on getting a trainer until we both came home with the same plans.
Overall, I’m still loving the gym and the people are still strangely happy. I’m still very happy with our decision to come here.

Nice gym.
Great staff and members and there is something for everybody.
Very convenient as well.

We love 02 fitness. The facility is clean and looks great. The classes are scheduled very well and you can always find something you like. The instructors are very informative and will def help you get the results you want. The lockerooms are big and always clean. Billing has been a breeze.
We use to belong to ClubWorx and have loved that we made the switch to 02!