Staples

I come staple all the time, utill last week. We print the menu here, pay around $ 500.When I saw the menu, I can’t believe it. The last two page just lose, not stick with the others. I asked the girl, can you just fix it, because it not like the same quality with the sample. Then she just so unhappy, take the menu thorw the last two pages on the floor .I can’t believe what happen to me. The manager argue about them not make the menu here. When I finally get the right one, atfer a week. There is quality check list. Then I just wondering what happen last time.

Went in looking for 2 items prominently listed in the weekly flyer, they had neither in stock. The sale had started the previous day. The staff politely tried to explain why and then admitted that, as they are a smaller shop in a smaller market, they don’t always get the sale items like the larger Staples stores.
I would recommend calling ahead to check inventory. Although I don’t feel that should be necessary on the second day of a sale period.

In search of a specific tablet, I called this Staples to see if they had it in stock. This particular Staples is 30 minutes away (plus it was raining this day) so I didn’t want to make the hour roundtrip if they didn’t have it. Brian answered the phone; he was super friendly and helpful. After checking the system, he told me they had a refurbished tablet available and explained what «refurbished» meant. Then, someone told him that he should try to find the tablet and make sure they actually had it and it wasn’t a damaged/​lost one. Since they were busy, he took my number to call me back. I was actually surprised when I received a return phone call the same day! He ended up holding a tablet for me to pick up.
I made the drive to Fuquay-​Varina and told the sales associate that I had a tablet on hold. The assistant manager, Bill, came to help me out. He wordlessly (and smilelessly) went to the back room, picked up the box, brought it out in front of me and began unpacking it. I wasn’t even sure I knew what he was doing! He never said anything to me and barely made any eye contact. I noticed that the box said a different tablet than the one I was looking for, so I told him that. His response was very terse, «Well this is the only [insert brand name here] I have.» There was no effort made to check other store, to apologize for the confusion, or even offer to show me the other tablets available – nothing. After I told him I didn’t need that tablet, but thanks, there was no response from him. Odd, I thought assistant managers should be friendlier. I don’t think I’ve ever been treated so coldly.

Been doing business with them since they came to Fuquay. Never had any problems ever. They had a grumpy manager once, but she was moved out of there pretty quickly. I’ve been happy with the online orders, the rebates, the customer service, etc.

Staff are super friendly and helpful. Manager is extremely nice. Not the best prices, but they occasionally have really good sales. Rewards program for ink/​toner recycling is good and they email good coupons.

This is a review of Staples Easy Rebates not this particular store.
I recently submitted an online rebate for three $ 17 debit cards. It said it would take 4 – 6 weeks for them to arrive. When, after six weeks, they did not arrive I contacted Staples online. I «chatted» for over 30 minutes to an employee and a supervisor. They said they did not receive my rebate request and flatly refused to help me. They said the deadline had passed. Well of course it had passed … I had waited the six weeks before contacting Staples as I kept thinking the debit cards would arrive. I feel like I was scammed. Terrible customer service. I spend a lot of money in Staples but not any more. Really disgusted with them. Don’t ever go online to submit your rebate request as they will deny all knowledge of it.

I use these guys for everything I can. Office supplies, copy print services, etc. Visit at least twice per month and always greeted with a smile and a, «can I help you.»

Prices at this store seem higher than they ought to be on several items I’ve priced — also the attitude of the employees has been poor on almost every occasion I’ve been there. On one occasion I bought a monitor there and the employee displayed an awful attitude when I chose not to buy the extended warranty and told me it was a bad decision.
I can find better prices on Amazon, probably better customer service also. As a local business owner, I don’t appreciate the chilly reception I always receive here.
Updated on 1÷26÷2012:
There’s an employee here who always offers to help me when I go in. He’s one of the first truly friendly employees who work at this store. I went in today, and he again offered to help me and promptly helped me find what I needed. A minute later, I hear the manager in the front of the store yelling at him publicly in front of all the customers for not doing his job correctly or finishing a job she gave him to do. First off, she could have done it somewhere else privately and not where the whole store could hear (I was near the back and could hear every word of her yelling) and secondly — he’s one of the only people who works in this store that acts friendly! Sad that this is the best Fuquay has to offer for office supplies … they need a major customer service overhaul. Keep the employee and fire the manager.

I had someone make me a digital template of birthday invitation for my son. I went to this Staples to have them printed on photo paper and buy envelopes for them. When I walked in there were two teenage girls behind the Copy and print desk. One came right over and I asked her if I could do custom envelopes (add an image I had brought with me on a Flash Drive). She didn’t answer, just started looking through services on a computer, which she half turned so I could see it as well. We found custom envelopes and after 15 minutes of her and another employee (other teenager) figuring out how to get what I wanted, we landed on the order page. It was here I found out that the minimum order is 100 envelopes for $ 130! WHAT? Seeing as though I’ll be sending out about 30 invitations, we scrapped that idea.
Next up, invitations. I showed her (from the samples on the counter) which paper I wanted for the invitations (130lb glossy). I was told we would have to send out for this order. Why? Because they don’t have this paper in the store. It must be ordered online, which takes 8 – 10 business days to receive. What a PITA!
My suggestions for Staples…
1. If you insist on hiring teenagers for the printing/​copying department, so you can pay min wage, at least train them properly. I came in the spend money and after 20 minutes of bad, slow service, left without spending a penny and with a bad opinion of this store.
2. Send some glossy paper to your Fuquay store.