Pearle Vision

My husband’s eye doctor didn’t have an appt open when I wanted to get in so I decided since it was buy 1 get one free on glasses and mine were 11 years old might be time to upgrade. We got there 30 minutes before my appt and browsed for frames so that was done and could save some time after the exam. The older receptionist was nice but got you got the sense she could shuck and jive you if you weren’t careful.
The Dr. was a fill in for the regular doctor, she was extremely nice. We did the exam and she asked me if I wanted contacts. I said I wasn’t a regular wearer might it might be nice for dinners out and such. She said they’d order me a trial pair for which there would be no cost, I could see if I liked them and then if I did, I’d come back in for a fitting and order the real set. Both my husband and I heard this. Our insurance is pure crap right now so we were going to have to pay almost full price. 2 pairs of glasses (one is «free») and I paid $ 500! The hubby about crapped. We mentioned the trial pair the the receptionist & she said it wasn’t written down. I told her what the doctor said & she confirmed it with her and asked for the $ 70 ‘fitting’ fee. We told her this was a FREE trial pair & the doctor said we wouldn’t pay that until I placed a real order. She said okay and to come in in a week. The hubby picked up my glasses/​contacts on the way home and she wanted the fee. He AGAIN explained what the doctor said. She said «oops, forgot to order the contacts, they’ll be in in about a week.» This was after 5pm. Miraculously they appeared at opening Monday morning. She’d had them the whole time. I called back to make an appt so they could give me their mandatory ‘refresher’ course. We got there and I’ll be damned if the woman didn’t tell me again to cough up $ 70. I look at my husband with disgust and he said ‘do you want them that bad?’ I said ‘no way, you can keep them. I’m not paying $ 70 for a fitting I never even had and for a free pair of contacts the doctor wanted me to try before getting fitted.
Denise, you can keep my contacts and you’ve lost a customer. I’ll go to the husband’s eye doc next time where he said I’ll pay at least half.