Auto ER

Just went in and received stellar customer service! Was greeted warmly when I came in, the service was incredibly quick, and they were honest about what was wrong with my car (apparently it was a simple fix — they didn’t even charge me!) Will definitely come back next time I have a car issue.

Bob took such great care of me! I had an encounter with a fallen log in a dark campground while visiting from out of state. My front bumper was barely attached. I wanted a temporary fix to finish my trip so I could get the solid repair done at home. He not only had it secured within 15 minutes, but he refused to take any money! I wouldn’t hesitate to give this trustworthy company my business! I wish this business were in my hometown!

They truly never try to nickel and dime you and when they do make suggestions to repairs they at least give you an idea of how urgent (or not urgent) the matter is. More importantly the staff are very knowledgeable and friendly and treat you like family. They may charge a little more, but consider their «premium» like Apple products: you pay a little more for a lot better quality.

A friend has used auto ER for years with excellent service and laser-​guided repair recommendations. Today I called for the first time because I’d picked up a bolt through my tire and needed a fast fix. They told me to come whenever I could. It was fixed practically before I could take a seat in the waiting room (too bad — lots of free snacks and drinks!) and THEY DID NOT CHARGE ME A DIME. If this is how they treat first-​time customers I am looking forward to being a loyal returnee.

This repair shop has the unique combination of southern hospitality and technical skill to make any car repair pleasurable. Typically when you are out of town and have an emergency repair the shop will try to take advantage. I told the manager/​owner (great guy — wish I would have gotten his name) all I wanted was to get my car on the road and I would do the major repair back in Miami. On a Saturday, the Saturday before my daughters graduation, these guys jumped on my car immediately and we’re done within an hour. They charged me $ 100.00 and seemed genuinely happy that they solved my problem. They were fast, fair and had the technical skill to solve my problem. I will forever be in their debt — I truly appreciate these honest repair men!!!

Soooo. I’ve never had to deal with an auto repair shop before today. The gentlemen were amazing from start to finish they took better care of me than my insurance company and stupid enterprise rentals. Auto er gave me step by step help along with staying in contact with me and my insurance company. Enterprise left me waiting around after i just got done working several 12 hr night shifts. Auto er called enterprise themselves and when they wouldn’t come get me auto er drove me themselves. In their complimentary shuttle to the rental agency and made sure I was taken care of. Auto er is amazing, clean, professional, and as a woman I didn’t feel like I usually do going to a mans shop as I call it. Auto er made me feel extremely taken care of and educated me on what a real repair shop should run like. Ladies if you are the type were u feel u might me taken advantage of because your a woman going alone to a repair shop… FEAR NO MORE!!! Auto ER is the anwser! I pray I don’t go through the painnof another accident but I know who I’ll be recommending if I know someone who does. Thanks again guys!!! You truly are an amazing shop and I can never thank you enough for all you have done and the stress you have taken off my shoulders.

I was having car problems coming down the highway. My car started having problems on the Interstate. On a Saturday. From the noment I pulled up to Auto ER, the guys took my vehicle, quickly diagnosed the problem and got me back on the highway. I would highly recommend Auto ER to any travelers that require quick, reliable, friendly and honest service. Many thanks Jesse and Phil!

I have been taking my car to the AutoER for 2 years and I have had exceptional experiences each and every time. I could write pages about how much I value the care, quality and expertise they bring to the work they do. I truly feel that they care not just about my car but about me as a customer and have on many occasions gone above and beyond to ensure I was comfortable and 100% satisfied with my service. I was in an auto accident in July and was facing the stress of dealing with insurance issues, phone calls for rental cars and figuring out how to get reimbursed for everything. When I arrived at autoER without an appointment they assured me they would take care of everything, provided me a rental car on the spot and made all the necessary insurance calls and billing arrangements. Their repair was timely they kept me informed at every step, and detailed my car at the end! Afterwards I noticed an odd squeaking noise in the drivers side door. I brought it back a little nervous as many repair shops would have brushed me off or denied the issue. Instead they took my word for it and worked tirelessly to find and fix the noise. Even after I brought the car back 3 times when the noise came back they were extremely apologetic and patient. Autoer has customer service like I have never seen. Without an appointment they always fit me in and even work overtime to give me a ride or finish my car the same day. I brought my car in at 2pm for new breaks thinking Id have to leave it overnight but they were done by 4! I never mind waiting as the shop is clean, comfortable, they provide refreshments and free wireless. Like I said I could go on and on about how this is the best service you will get in Gainesville or anywhere. I unquestionably recommend AutoER. Working with Bobby and the AutoER team has been the silver lining to what could have been really difficult and stressful situations. It inspires me to see a team take such pride in providing exceptional care and making sure every customer is 100% taken care of. This is a standard I rarely experience anymore and can only compare it to the «Nordstrom» philosophy (but without the price markup!). You will not be disappointed with their service.

Had a wonderful experience at the Auto ER on Archer. The first time, I went in for a free estimate. The waiting area is very comfortable and free snacks were provided.
The staff members were very accommodating and helpful. Following the estimate, per my request, they kindly divided the «to do» list so that all of the work could be completed in 2 visits rather than 1 in order to fit within my financial limitations. The day I brought my vehicle in to be worked on, they opened the shop earlier than usual in the AM just so that I could drop off my vehicle and make to work on time. They drove me to work in their courtesy shuttle, which picked me up promptly at the scheduled time in the PM. They accidentally forgot to factor in the cost of labor when they gave me my original estimate; they explained to me that because it was their mistake they would honor the original quote, saving me ~$ 200. To top things off, they detailed my vehicle during the day free of charge! It has been ~3 weeks since my visit to the Auto ER and the mechanical work they did seems to be sound. I am planning to go back to Auto ER for additional auto work in the near future. Recommend it.

I had nothing but a good experience with Auto ER. They did some work on my sisters car in Gainesville, and me being in Miami they did everything possible to keep in contact with me. My sister took her car, they gave us their diagnostic on the issue we were having and quickly repaired the defective part (crankshaft positioning sensor) and called me as soon as the car was done so that my sister could pick up the car. If in the area i would definitely recommend them for your automotive repair. thank you Auto ER.

Honest and fast!
Fixed my Lexus very quickly and for a reasonable charge, while visiting in town. Thanks!

Did not fix my car. Still having same problem. Overcharge for service. The place was really clean, nice waiting room… but after a long wait for the part, then wasting $ 100, I don’t think I’ll be back.
Update: Was contacted by the owner about the service — and never had a company so determine to make an unhappy customer happy. As he commented, he guaranteed a refund. Really appreciate the customer service from Auto ER, and the fact that he contacted me to make things right. As a first time customer, I would consider the first service a fluke. Especially considering their much more flexible hours than other mechanics in Gainesville.