Best Western Gateway Grand

My boyfriend and I went to Gainsville on the weekend a big event was going on and the Best Western only had a hot tub suite available. It was such a wonderful upgrade and I never knew I missing out! It was super relaxing and the tv was on a swivel so we just faced it toward us and we lounged in there for a few hours. The bed was super comfy and the suite was clean. The bathroom was pretty small but the fact that it was clean far overshadowed that. The breakfast in the morning was fantastic and the pool area was well kept and nice.

The saying definiely goes: You get what you pay for. I was here a couple of weeks ago with my family. I must say definitely not impressed. I wasn’t expecting much seeing as the price was reasonable. The room had old décor and the bathroom was beyond small. I am 5 feet nothing and I had to squeeze into the bathroom because it was so tight, my knees almost touched the door when using the toilet. At the end of the night my fiancé and I went to sleep on the sofa couch, you could literally feel the springs on the mattress. Most uncomfortable sleep ever. When we pulled out the sofa bed there was a dead worm. It was already past midnight and we were leaving at 6am so I didn’t bothering calling the front desk to place a complaint. I removed it and placed my own bed sheets that I brought from home. Definitely wouldn’t stay here again or any Best Western.

The staff was extremely friendly and helpful. I had to book a last minute room to take my dog to the UF Vet hospital. They made sure they had a room ready for early check in, and also provided a late check out which was helpful. When I arrived, I was also given an additional discount since we were treating at the Vet Hospital. The rooms are a little dated, but I was not expecting a 4 star hotel for the price I received. The staff definitely deserves more than 5 stars… I only gave 4 because the room was a little dated. Over all it was a pleasant experience.

Great deal, great location. Comfortable rooms. Clean and convenient. Found them on website, hotel tonight and got a great last minute deal. Included breakfast with huge variety of choices. Sports bar right vent door.

The manager Brian was so welcoming and friendly. I absolutely love the Christmas decorations. My room is clean and fresh sheets and the manager put me close to the gym bc I wanted to work out right away. I was given plenty of information about the property and that breakfast would be served in the am. I felt welcome and the place is cozy. The gym has weights and cardio. Overall I am pleased with the property the nearby restaurant and the service.

Nice hotel in good location. I would stay there again.
Vince, the general manager, helped me retrieve my American Airlines frequent flyer miles because I forgot to link them to my account when I made the reservation. He went above and beyond to try to help me. He was professional, patient and had great customer service skills. Best Western is fortunate to have him on their team.

We’ve been coming here once a year at the beginning of football season for about 5 years. We’ve always found it to be clean and very pleasant for our 2-​night stay. The staff is very friendly and helpful. The price is very reasonable compared to rates in town, closer to UF. The breakfast has many choices such as pastries, breads, bagels, muffins, cereal, juice, coffee. You can make your own waffle. For a small charge you can get omelets and scrambled eggs. Lots of inside seating and also outside by the pool area.
I highly recommend this hotel.

Honestly I didn’t know this was a best western PLUS until I just opened this Unilocal page. It feels like any regular best western hotel, definitely nothing out of the ordinary. It looked beautiful from the outside, room was big and clean, and pool area was also clean and well taken care of. They have complimentary breakfast in the morning consisting of waffles, doughnuts, bagels, Danishes, fruits, and more! Also, they have fresh coffee and water all day in the lobby. We were there during the first week of fall classes, and thus the hotel was absolutely full with UF students and families staying in town. Even with a full house, the staff was still friendly and able to let us check in a little early and check out a little late! Only suggestion would be for an update in the furniture and carpets, which looked like they have been unchanged since the seventies or eighties. Also, guests should check out the restaurant in he hotel, it was very tasty.

I was all all set to give this hotel a good rating — good breakfast, decent pool and patio, ample parking, comfortable bed, acceptably clean room. The latter is a bit of an issue when housekeeping is less than attentive to details on your second and subsequent days of residence, but still acceptable. But then tonight the hotel made its lobby and breakfast room available to a large group party whose shrieking laughter would awaken even the soundest sleeper. It is 11 pm Thursday night and I have no hope of settling down. This hotel has an open lobby/​breakfast area with the second floor open to overlook both areas — so at least the first and second floors are being entertained by this happy and very loud gathering. The hotel has separate conference rooms — there is no excuse for everyone being kept awake. 5 am is going to be very early — but I will not be sorry to leave this hotel behind. (Later comment: I phoned the front desk twice; on the second call — at 11:30 — the person who answered said he would go and speak to them and things quieted immediately. Why did it take two calls from an irate guest to get management to realize this behavior was unacceptable?)

We got a good rate online for this hotel. The room and all the facilities were clean, the service was good. The rate was quite a bit less than other hotels in the area. We asked to stay in a room facing away from the interstate and the room was quiet. One complaint is that there was one elevator for a four-​story hotel. We stayed on the second floor and ended up taking the stairs every time. Another complaint is that the morning breakfast would get very crowded and they would run out of chairs and tables. The last day, we figured out to go sit by the pool which was pleasant.

I hate to be discouraging without offering some advice so I will start off by saying at least thier front desk staff answered the phone when I called. Other chains did not. That’s why they got my business initially however I won’t be staying here for the next 3days of my vacation. The housekeeping staff needs retraining badly. The toilet had an obvious and nasty stain which I brought to the front desk’s attention. They said it was all taken care of but when I got back to my room it was only half cleaned up. The tv had a thick coating of dust on the top and back of it also. From reading these reviews this place also needs to get with the times and address the bad reviews they have here on Unilocal instead of ignoring them. Make another choice if possible and if not then make this your last resort…

You’ll either have a great stay or a bad one. The rooms are not equal and the cleaning staff has good and bad days. The building it self and lobby are beautiful and the fresh cookies and lemon water is a bonus. They are trying to be a ritz on a super 8 budget. This visit my bathroom had not been cleaned it smelled, there was feces on the seat and little black curly hairs all over. The shower curtain has mold thriving on it. Was really let down this time. Enough I will research other hotels in the area.

The architecture of the building and the pool area are both beautiful. I stayed in the accessible king room and the bathroom was small with no sink counter space or shelves in or near the shower. I had to use the shower chair to hold my shampoo, soap, etc. Breakfast is complimentary which includes baked goods, Belgian waffles, yogurt, and fruit. The housekeeping staff woke me up: their storage room was down the hall and ten staff members were loud and laughing for 30 minutes right outside of my door! Not the best way to wake up during vacation.

My entire family stayed here for my graduation. Our group consisted of 21 people, so it was difficult to find dinner reservations for such a large group during that time. The Best Western staff graciously allowed us to order catering and celebrate my graduation in the dining room for free. They even allowed my dog nephew to attend!
The rooms are spacious, comfortable, and inviting. The quality has not changed since the previous graduation we attending in Gainesville in 2005. Best Western never disappoints, and I hope you’ll consider staying with them during your next trip to Gator Country.

The hotel looked very nice from the outside and the lobby area was nice as well. Unfortunately we weren’t overly impressed with things overall for what we paid for the room. We had three people so we went with a room that had a bed and a sleeper couch with a partial wall in between. It worked out well since one of the 3 was a snorer :) I also wish the room had been about 2 feet wider since once the sleeper couch was opened there wasn’t a lot of room to get by. And you had to get by it to go to the bathroom.
The bathroom was WAY too small given the size of the room. Thankfully we were just going to the springs the next day so we were spared all three of us having to shower and such. One comment about the bathroom was «I had to step out of the bathroom just to change my mind.» So true.
The hotel offered free wi-​fi (which we took advantage of) and a complimentary breakfast (which we didn’t).

Main point: This hotel is gross.
Details: We booked the hotel through Priceline and ended up paying a little over $ 100, which is about four times what it should’ve cost. Lobby and exterior look promising but then you get to the room. There was gum on the floor, sticky stuff on the tv stand, and pee on the toilet seat. The room looked like it hadn’t been cleaned in weeks. If you have any other options for lodging, take it. Stay away from this place!

Awesome hotel family friendly beautiful hotel clean very clean I wish there was a 8 star button I recommend this for vacation or business trips LOW PRICE for a hotub and pool beautiful I to this hotel

I did not stay in one of the rooms here, but did attend a wedding here and then came back for lunch the next day.
I loved how they had the bridal party room directly across the way from the ballroom. The staff was very friendly and attentive. The dinner was decent, although the beef was a bit tough.
The next day we went for lunch at the Gators Den Sports Bar the food was great and the service even better. The bartender, Elisabeth was friendly and on top of everything.

I came here for a training program. The space was very clean and functional, and the staff was very helpful when I didn’t know where to find the room. They have complimentary coffee and cookies which were delicious, and the pool was a nice place to relax while I had my lunch break. It’s located right off I-​75, so it seems like a great place for travelers to stay, although it is a bit far away from downtown Gainesville.

Appearance is great, staff is great, clean and comfortable plus they were happy to accommodate when I asked for a rm with a fridge and microwave: king suite with a pillow top mattress? WOOHOO! Couldn’t ask for more. Despite some outdated décor this is probably one of the better BWs I’ve stayed at, and as a rule I NEVER stay at BW… Glad I chose this hotel! Will update if needed, but not anticipating any surprises ;)