Brooker Pest Control

Polite servicemen, but They didn’t get rid of cockroaches like they guaranteed me they would when I signed up for a year of service. They still, however, want to get paid for what they didn’t do. Now I’m stuck for another 6 months of crappy service.
They suggested fixes to the home to help with the bugs, and we put temporary fixes in place but they weren’t seen in that area the next time around and ways. When I asked why I’m still seeing bugs, the technician was a little rude and laughed saying we need to fix the issues, not knowing we put temporary fixes in place.
Also, they will only come out on THIER time, not ours. We work and can’t always plan to come home to let them in, especially when we get a call the day before. Otherwise, they want us to leave a key for the house, which we are not comfortable doing.
Very disappointed in the service.

I am a first time home owner and decided one thing I wanted to do was get a termite inspection on the house I was buying. I chose Brooker by recommendation from others and was very pleased with them. Brian (the owner) and Cody (his assistant) were extremely helpful and walked/​crawled around the property. They said there were signs that the house had been treated before, but assured me there were no termites present, I paid them the $ 100 inspection fee and moved forward with the purchase of the home. Fast forward 3 weeks we closed on the home and began renovations, the first piece of wood we removed on the exterior termites went scurrying everywhere. I was extremely dispointed that I had paid professionals and they had totally miss diagnosed, but I assumed there was some policy where since they had missed the termites they would cover it or help with additional costs such as the termite killer or maybe even the termite damage, WRONG. I called and spoke with Cody about getting a termite policy and he said he would go by the house again to check if it was eligible. He then called me and said there were in fact termites present and when I asked if there was a reason they missed them on the inspection he explained to me that they only look at the surface and could not know for sure. I asked what I paid $ 100 for because I could walk around the property to see if there were termites, I know what they look like, why pay a professional. All in all he told me that it would be $ 1200 to treat the home, that was his discounted rate for the missed inspection, and I would have to cover any damages done by the termites as well. I then decided to get a second opinion so I called Florida Pest Control, they came out assessed the termites and quoted me $ 625 for the same treatment. When I went back to Cody to explain to him what Florida Pest had to say he told me that if that was the case to just use them he couldn’t come close to that price. So basically I’m out $ 100 for the inspections and all the money it will cost to repair the termite damaged wood as well as the treatment. If I were you I would take the advice that Cody gave me and just use Florida Pest Control in the first place.

Even though it’s very stupid for Pest Control places to be closed on weekends, I have to give Brooker Pest Control credit for being prompt and responsive on Monday morning. By 12:30 the problem was mostly over.

Cody responded quickly to our request for help with a rodent problem. By recognizing the type of rats we were dealing with, he showed us exactly how they were getting into the building and informed me what I needed to do to solve the problems. He was extremely helpful and knowledgable. I would highly recommend his services and have been extremely pleased to work with this company. Most of all I am grateful for his guidance with a problem I had never encountered before.

After reading my initial review, Brian, the owner, contacted me because he was not satisfied with me being unhappy. He offered to personally return to my house to do another walk-​through. He arrived early and did a thorough re-​inspection, following me around my house as I pointed out things that I thought might be problem areas and answering my multitude of questions. He took time to educate my fiancé and me on termites, how to spot them, and what their damage looks like. He was extremely patient with me (being a paranoid first-​time homeowner), and I really appreciated his eagerness to return to our house to make sure we were happy and satisfied with his company. I cannot begin to convey how much I appreciated not only his visit but also his insistence on alleviating my concerns. I felt like Brian was extremely honest and straightforward with us. Not a lot of companies would give their Unilocal reviews the time of day, let alone re-​do a service that a customer was not happy with. Brian’s customer service speaks volumes to his business ethics, and I would not hesitate to use his services again.