Burton’s Appliance Service

I’m using them because they were contracted by my home warranty company. They’ve been out once to diagnose the issues and ordered the parts. Getting them to follow through with return phone calls and updates has been quite a challenge. They were assigned the work on ¹⁰⁄₂₁ and will finally complete the work on ¹¹⁄₂₀. A month to diagnose, order parts, and complete repairs on a dishwasher and microwave is a long time, but the most unacceptable part has been theor failure to return phone calls.
Update: they finally came out a month after beginning this process and replaces the defective part only to find out it wasn’t the issue. They took the microwave on ¹¹⁄₂₀ and told me they’d call AHS on ¹¹⁄₂₃ or ¹¹⁄₂₄ to request replacement of the microwave because the repair costs would be too high. I called Burton this morning to get an update and left a message asking for a call, which I never received. I called AHS and they said Burton had not contacted them. AHS called Burton and they said they’d hang up and call in the replacement request. I called AHS 3 hours later to verify Burton had done that and AHS had no record of Burton calling. AHS called Burton again and Burton said they would call it in. I’ve still not received a phone call from Burton and the replacement still has not been ordered. So much for quality customer service.

I’ve used their services a couple different times for appliance repair (once for a fridge and once for a washing machine). Both times they were quick and professional and their price was fair. Today’s washing machine repair was excellent service. He arrived during the prescheduled time slot, completed the repair within 20 minutes, and gave tips on how to avoid a similar issue in the future.
They do charge more for using a debit/​credit card, so have a check available.