David’s Bridal

We made an appoint with ASHLEY. She was the PERFECT fit for us. Helpful but not pushy. She made the experience so pleasant and comfortable. After 2.5 hrs, we SAID YES TO THE DRESS!!!
We were on a budget and she started us out with 15 dresses that would work. I was so impressed with how she was able to tell exactly what my daughter wanted, but very careful not to push her opinion.
HIGHLY RECOMMEND asking for Ashley

I was absolutely disgusted with the customer service at this location. In fact, there was none. I visited this store with one of my bridesmaids to give myself a better idea of what style dress I want to wear at my wedding. Upon entering, a woman (medium blonde hair & glasses, maybe the manager) was helpful in registering me in the system. She explained to me that she would keep all of the dresses I loved on file & would make an appointment with me before I left to bring my family in and have them view them also. From that point on, the service was not only disappointing, but downright rude. Out of the 5 employees in the store, not ONE employee helped us in finding a dress that suited my style. My bridesmaid & I found 4 dresses by ourselves. After standing around for about 5 minutes, arms full of dresses, an employee opened a fitting room door for us with not a word spoken. In the hour I spent searching and trying on dresses, not a single employee spoke to us. We were completely disregarded and blatantly ignored by every staff member in the store. However, I did find a beautiful Oleg Cassini Strapless Ballgown that I absolutely fell in love with. I would have loved to purchase this $ 1,350 dress if it were not for the fact that I stood at the fitting room with this dress on for over 20 minutes, waiting to be acknowledged by anyone willing to ring it up. Obviously upset, my bridesmaid and I headed for the door. As it had been for the past hour, not one associate spoke to us upon leaving. The woman who registered me also did not speak to me on our way out; she did not help me make an appointment to invite my family and she did not save the dresses I loved because she and none of the staff knew what dresses I liked/didn’t like. This was by far the absolute worst customer service I have ever seen. The experience here was one to remember and one that will be passed on: flat out disrespectful. Would not recommend to anyone. I will never return to this store, nor will I buy the $ 1400 dress I fell in love with. I couldn’t be more glad that this terrible store lost my sale. Awful.

There was an amazing clearance sale I saw from David’s Bridal online, and wanted to have my bridesmaids go into the store to get sized and place our order there. I knew we had to jump on the deal so our sizes wouldn’t be sold out, so we had to act quick.
I called the store in the AM to see if there happened to be an appointment available around noon so the girls and I could go on our lunch break. I explained to the woman that regardless, we were going to still go around noon and wait a little if we had to. She didn’t seem to listen to me, because she said the only times she had were 1:30 and 5:30. Again, I repeated myself that the only time we could go was around noon. She then continued, telling me how they prefer to have appointments so they could give their undivided attention to the girls, etc. at this point I cut her off explaining we could wait and only need quick measurements for 3 girls (I know people walk-​in all the time).
We arrived around noon and I knew right away the woman I spoke with on the phone was the blonde older woman sitting at the front. There were several girls waiting around her desk, to the side, and this woman was taking her sweet time with another customer, not bothering to acknowledge me or the any other girls that were waiting. It was about 5 mins until I was able to speak with her. I told her I had called earlier and just needed quick measurements when they had a few minutes. She then asked if we were going to buy from Davids Bridal and then continued to help the next customer. I went back with my bridesmaids as they were looking at the different sample colors to find the color we saw online. After 15 – 20 mins I went looking for the woman up front, who again was helping a customer. After a few mins of waiting I saw another staff member just walking around, looking like she wasn’t sure what she was doing… trying to look busy. I quickly went over to her to ask if she had a moment to take measurements. She was super sweet and came right over to the girls. As she began measuring she was laughing, saying that this was her first time measuring a customer. After quick measurements we were told by the woman at the front that they can’t order clearance dresses, explaining how they are old styles, not in season anymore, and may be out of stock. I didn’t understand because if it shows availability online, it’s available. At this point I was super frustrated… at all the wasted time, lack of professionalism, and just rudeness. So now basically we had to use my phone to order our dresses online. When we looked at the girls measurements, they were totally off. One of the girls is between a size 4 – 6, but her bust was at a size 0 and hips a size 10!?! We had to bow just scratch the measurements and just had them try in different sizes until we found one that worked.
Was such a miserable experience and huge waste of time!

I made an appointment to see wedding dresses. Everything was going well, but two dresses into my appointment, my consultant started helping another client and it was up to my friend and I to find a dress. I waited around while the other client got showered with more attention (she was buying a really expensive dress). My consultant was really nice, just overbooked and probably overworked.
I left disappointed but found my dream dress in Orlando at the Camille La Vie Group USA store and it was under budget! David’s Bridal is NOT your only option if you are on a budget!
Beware of giving them your email! They sold my email and I’ve had to deal with spam almost every day because of it.

I didn’t want to shop at the Walmart of weddings. I really didn’t. However, when you’re a bride on a budget, with a limited time frame and no help (my mother, sisters and best friends all live out of state), you sort of have to take what you can get. So I bit the bullet and went dress shopping. I had a good experience with an associate (I think her name was Ami?) and actually found a dress I loved. But when I came back to pay for it, Ami wasn’t there and the person who helped me was rude beyond belief. I was quickly disenchanted.
Without going into too much detail, there was a misunderstanding about a veil I wanted to purchase and some other poor management/​customer service behaviors displayed. Seriously, just don’t go here. Drive to Ocala or Orlando or Tallahassee or anywhere else. Just don’t spend your hard-​earned money here!

My daughter and I stopped in to David’s just to look and possibly make an appointment to come back at a later time for her to try on dresses. She is a curvy girl so we were looking for something in the 20 – 22 range and barely got pointed in the right direction. We ended up making an appointment at the DB in Orlando and were so happy with the treatment there that all of the bridesmaids ended up driving down there for an appointment the next weekend to try on and order their dresses. Sad to say that we had to make a 2 hour drive 4 times to get what we needed due to lack of customer service at the local store. I have gone in there several times to purchase swatches and have been unimpressed by their service for that as well.

I found a dress at Bridals by Lori in Atl however it was $ 3000 over budget. I was heartbroken and spent three months trying to figure out how to afford it. My fiancé convinced me to go back to Davids where i had tried on a different dress some months earlier and see how if i liked any more. I got there and picked out about a dozen dresses until Amy came over and introduced herself and started finding out what I wanted in a dress. She started putting gowns away assuring me we would find «the one». I tried on one (the same one from before) and loved it. Then she brought in another dress for me to try and DING DING DING ew had a winner. She was so sweet and even taped me ringing the bell and hugged me as I cried. I dont have family in this area so for her to be such a great FRIEND to me was unbeleiveable. I spent hours with her that night and reserved my dress immedaitely. I came back with family and had the whole bell ringing experience again and she retaped it so i could keep and treasure it. I loved Davids Bridal and they were 100% up front and honest with me about how the dresses looked, did not try to dupe me in to a more expensive one I could not afford just ot make a commission and i highly recommend them to anyone!

Personally, I think David’s Bridal is cheap, tacky, and unoriginal. But, when you’re part of a bridal party, you don’t get to choose where your dress is from. And I understand the convenience aspect, especially if all of your bridesmaids are from different states.
Really, though, this review is about one person in particular, Nicole, at the David’s Bridal in Gainesville. I had a dress emergency that involved multiple stores from multiple states. Nicole was able to remedy my near disaster… she was truly a lifesaver! The incompetence that thrived in David’s Bridal stores in New Jersey, California, Georgia, and Kansas made me doubt whether decent customer service was as easy to perform as I thought it was. Employees at these stores couldn’t use a computer system, find the correct dress size, or even give me a call back. But Nicole was able to bypass all this bullshit and save the day… Thanks!