Lake Lanier Club

We lived in Lake Lanier Club for 3 years, in two different apartments. We are a middle class family, husband wife, and toddler (at the time). We are now currently trying to buy our first home, but are hindered by a ridiculous $ 2100 charge for «cooking odors» in the carpet.
Here’s a bit of back story: We loved the apartment when we first moved in. There were a great community of older, or calm people. We loved the trails, and the pools. While the staff in the office was snotty and less than helpful, the maintenance guys were always very friendly and felt like neighbors.
First apartment: $ 500 charges when we moved out for a kool-​aide stain on the carpet (couldn’t clean it out), and for them having to clean the oven and replace bent blinds. We paid this, thinking it was a bit much, but we should have been more careful.
Second apartment: When we first moved in, we found fleas in the carpet. We had no pets. The maintenance men came out and bombed it and told me that the carpet was scheduled to be replaced the following year (every 4 years they replace the carpet).
While living there, I did the normal amount of cooking, normal smelling foods.
Before we were to move out, I went to the front office and requested the checklist they use when assessing deposits. I went down the list and did everything. I bought new blinds, the exact kind that was used in all the other apartments, I steam cleaned the carpet 3 times. I cleaned every base board, filled every hole, and bought new stove eye guards. I had my maintenance guys check it out, to make sure I had everything. I spend a fair amount of money and time to make sure I would get our deposit back, or at the bare minimum not have to pay. They said there wasn’t anything else I needed to do.
Now remember when I told you when we first moved in and the carpet was scheduled to be replaced by Lake Lanier Club on the 4 year plan they have?
Well it wasn’t replaced during the 2 years we lived there. So it was 1 year past the deadline.
I received a bill for $ 2100 since they had to replace the carpet due to «cooking odors». The carpet was already past due to replace, and was I not supposed to cook in my home?! They couldn’t find anything else wrong with the apartment so they slammed this on us.
I refuse to pay this and am currently seeking ways to get it taken off my credit so my husband, daughter and I can buy our first home.

I have lived here for nine months. I had a problem with my cable bill which is included in the bill for rent. They kept sending a separate bill for $.42. I went to the leasing office three times before it was fixed. It took three months to correct this problem. The leasing agent I spoke with on multiple occasions said she would let here supervisor know and they would send me an email when it was corrected. I never got an email or a phone call. I finally decided to speak with a different leasing agent. He fixed the problem in one single day. The original leasing agent just kept passing the problem to someone else every time I spoke with her.
Problems happen I understand that. But a problem should not take three months to be corrected.
Also when my lease was up they sent me a note stating I could sign a new lease for twelve months but rent would be $ 50 higher. If I signed a lease for less than twelve months the rent rate would be increased even more. They only gave me seven days to decide to stay or move. I moved into the original apartment for the price so I decided to move.
Overall this is not the worst place to live. It has really nice apartments and an awesome view of Lake Lanier. If you decide to sign a lease here be prepared for your rent to go up a lot the next time you renew your lease.

Looks great. Makes a good first impression. Staff not helpful at all.
Every place is going to have problems. It happens. My problem with this apartment complex is the staff doesn’t know how to handle simple request and can’t fix basic problems.
If you call about feral cats crapping on the stairs and keeping you up at night with their eerie screams, they say they’ll get right on it but never do. If you call about a leaky kitchen faucet, they’ll come into your apt on three different occasions to fix it. It does not take 2 guys, invading my living space on three different occasions, to fix a leaky faucet. This is just an example of how they handle problems here. You can call, you can leave a note at the office, you can talk directly to the staff, and they all say «we’ll get right on it» and they never get back to you. It took 6 weeks for them to install the furnace filter that should have been there when I moved in.
My favorite blunder was when they repaved the speed bumps. They were made so tall that everyone with cars couldn’t get out of the complex without dragging the bottom of the car on it. They corrected this problem three days later (which is pretty fast for them) but this sort of problem should have never happened in the first place.
When my neighbors apt was broken into (they were away on travel) I called the office about the disturbance and the damage and they never returned my phone call! My wife had never seen a forced entry before and it really scared her. Right next door.
A lot of the units are really old and drafty. We pay more to heat our 1100 sq ft apt than our previous 2000 sq ft two-​story house.
I’d recommend a newer apartment complex, with the newer the better.