Michael R Pichardo, DDS

Beware of your wallet! The office manager is not well versed enough in her job skills to read a patient’s Delta Dental benefits and is charge happy with a patient’s credit card even when asked not to swipe it until determining said benefits. Then when confronted with proof of benefits that office manager becomes very defensive and deflects responsibility for their mistake back onto the patient. At the end of the day, integrity is very important in the medical community as well as their staff and my family members will never return.

I have been having unexplained facial pain, and before going to an ENT, my dentist wanted to make certain it wasn’t an issue that needed the attention of an endodontist. I’ve had just one cavity in my life, but I was having hard-​to-​pinpoint pain near the location of that one tooth that was filled back in my teen years.
I’ve never been to a root canal doc, having been genetically blessed with decent teeth. I was certain that just walking in the door, I would be told I needed a root canal and crown! Maybe I’m just cynical, but I had some very real fears going in.
I felt immediately at ease in his waiting room, which is exceptionally relaxing, despite the faint sounds of drilling in the background. The receptionist was kind, bright, and understanding of my anxiety over this first-​time visit.
The employee who took my x-​rays was kind and understanding of my fears. Dr. Pichardo read my x-​rays and did some tests on my teeth before telling me I DID NOT NEED A ROOT CANAL. Say what?!? I’ve never heard of anyone going to root canal doctor and being told that they did NOT need one. Woohoo!
Five stars for honesty, integrity and for being so kind and understanding. I hope I never need your services (no offense!) but if I have friends or family members who do require root canal therapy, I’ll surely send them your way.