Millhopper Family Dentistry

I’m so impressed with the care the entire staff at Millhopper Family Dentistry take with everyone in my family. From the first appointment with the children to the denture repair I have myself, they take the time to do things right the first time around& truly treat you like family

Our family has gone to Millhopper Family Dentistry for over 32 years and we have been very happy with the service provided. They will bill your BCBS insurance but are very up front that what the insurance pays will not cover the cost of the treatment provided. They have always worked with us on making payments when we have asked to do so. I always recommend them when my friends and colleagues ask for suggestions for dental care here in Gainesville.

Totally agree with M.H. I had the same exact experience! Went there for a cleaning because they «accepted» my insurance and ended up with a huge bill even though under my plan there shouldn’t have been any out of pocket expenses for a cleaning.

Avoid! While the dentists seem very competent and friendly, the front office employs shady business practices. I was told on the phone that they accept my BCBS insurance. I turned in my insurance card and filled out paperwork when arriving, yet was not told till AFTER my visit was complete that they actually were not in my network. However, I was assured that it should be minimal out of pocket costs, and to pay an «estimated payment of what is not covered by insurance» of $ 30. Weeks later, I received a bill totaling $ 400 for my cleaning and x-​rays!!! When I called to explain my situation (I am a medical student living on loans and honestly thought the services would be covered by my insurance. Or else I obviously would have gone elsewhere), I was told that it was my own fault for not verifying with BCBS and that while they «accept all insurances,» that does not mean they are within the networks. They demonstrated absolutely no empathy and sent me to collections. They came highly recommended by a dental student friend. However, after my experiences, I now tell my large cohort of professional student contacts to NEVER consider Millhopper Family Dentistry.

I tried Millhopper Family Dentistry after being a Tioga Dental patient for many years. I kept having a recurring breakage of a bond that Tioga just couldn’t seem to repair without an expensive crown, and I wanted a second opinion. I choose Millhopper specifically because of their late hours (open until 8pm on some nights!) and their availability on Saturday. I saw Dr. McDonald, who was very understanding of my frustration, worked with me in steps to try to correct the recurring problem. She gave me a wide variety of options to try before shelling out lots of money on a crown, although she realistically pointed out that it might be necessary. I felt like my opinion was valued (it is after all, my mouth) and my concerns were taken seriously. I may stick with Millhopper over Tioga because their hours are much more convenient.

Avoid like the plague. After my wife paid off account, well within billing timeframe… this predatory dental group sent her account for collection, added a $ 500.00 charge to her account, and had a sleazebag lawyer write her a collection letter. Milllhopper Family Dentistry should NOT get your business. There are legitimate dental offices in town… and we found 2 others to quickly take over her dental care.