Quality Plumbing

I used this company for one of my apartments i have on rent, and i spend a lot of money with them but when i had a clogged emergency the other day, the lady on the phone (service lady) was rude. So i called JW Freeman Plumbing LLC and they were very friendly and also solve the problem that Quality Plumbing never solve. This company is trying to take Gainesville and let the small and professional companies out of Gainesville, but sometimes small business value the clients more than big companies. Your choice, i will switch to JW Freeman.

Had an emergency at my home when all the pipes became clogged and backed up. All of our showers, bath tubs and toilets were out of commission. Upon calling quality plumbing, a man answered the phone and asked me what the issue was, as I telling him, he rudely and abruptly cut me off mid sentence and said, «mam, mam you can stop now! Just give me your number and I’ll have a technician call back.» His tone and demeanor was extremely unnecessary and very rude. I will be going with another company from now on. By the way, I never received a call from anyone that night or the next day.

I have lived in Gainesville for over 10 years now and during that time used several different plumbing services. However, until I recently had work done by Quality Plumbing, I had not found one that met my expectations on quality of work, professionalism, and fairness in price. I have now found a «home» with QP. I had a main line water leak that they were able to quickly locate and address. Their service personnel are friendly and professional. Best of yet, their work is of the highest quality. I know when they fix it, it will stay fixed. They do not cut corners, which is unfortunately something that happens a lot these days. Also, they did not mind me standing over their shoulder while they worker (having been on the other end of this I know how annoying it can be sometimes).

I have used Quality Plumbing for my house on two separate occasions and they have exceeded my expectations both times. The techs were both extremely nice and fixed the problem quickly. Their prices are reasonable and they do good work. The first time they came out the job ended up costing $ 50 les than quoted because they got it done faster than they anticipated. That’s being pretty honest in my book. I will use them any time I need a plumber in Gainesville.

Last week we had a recommended plumber come to our home to make some adjustments/​repairs. Realizing they didn’t fix any of the problems, we had them back out a few days later, and still no improvement. We decided to find another plumber who could actually do the job. Called Quality Plumbing and Bill came out the next day (since it wasn’t an emergency). The time of arrival was said to be between 12 and 2 and he arrived at 1pm. He was amazing! In a flash figured out what was wrong (the previous company never did), fixed the issues, installed a new kitchen faucet, taking extra care of our quartz counter tops, and made sure everything was functioning properly before leaving. Their name/​phone number is the only one I’ll be putting in my address book! I highly recommend this company. They’re fast, professional, timely and have earned my confidence! *I almost didnt call them because of the previous comments… but I was actually impressed they contacted the people to tell them they were running late… isnt that a good thing? And if they run into a bigger issue in a home, dont you want them taking the additional time to make sure the job is done the right way, the first time? I do, and I appreciate that in a company! Thanks for a job well done, we’re a customer for life!

Used them for years for both residential and business. They are fast, professional, and clean. They’ve kept my business by guaranteeing their work, providing quality work, and charging a reasonable rate. Highly recommend.