Raxles

Raxles was recommended to me by a friend. The back story is that I needed new axles for my nissan maxima. I ordered the axles and was impressed with the «lifetime warranty» they stated on the website that they came with. The website claims that everything is new inside of the axles and exceed OEM specs. I received the axles a couple weeks after ordering them from Randy, im guessing the owner of the business. They had a resonable price but you have to send them your core trade after you get the new ones. So this means you have to pack that 50lb package and lug it to UPS or fedex. I had the new axles installed at my local nissan dealership and they were fine for ONLY THREE MONTHS!!! LET ME REPEAT MYSELF HERE… AFTER ALL THIS HASSLE OF INSTALL AND CORE RETURN I STARTED HAVING A HORRIBLE KNOCKING GROM THE FRONT END AFTER ONLY THREE MONTHS!!! I do ZERO racing or off road driving. As my daily driver and only form of transportation I need my car to get to all the places I need to go. I contacted Raxles on multiple occasions via phone and email and have asked if they can send me a replacement through the lifetime warranty and I will send them the damaged ones after I install the new ones. I even told them they can put a hold on my credit card until they get the old units back which by the way all of the shipping costs come out of the purchasers pocket. Randy at Raxles will not work with you on this. I explained my situation to him and he stated, «this is how we do things.» Basically Randy and Raxles do not care. Please take this into consideration when buying from this company. I am in customer service and if Spoke to a client the way he spoke to me and did not respond to my clients emails I would be out of a job in a heartbeat! Bottom line is that they bait you with the «lifetime warranty» and then sell you a sub-​standard and deffective product only to make the customer jump through hoops (metaphorically speaking). I just hope this helps someone before they consider doing business with these unprofessional clowns.