Red Oak Sanitation

This company is pathetic. Twice in the last months they have failed to empty an entire trash can. For over 6 months, We have asked that they replace the trash can that they broke causing it to splinter with sharp plastic. Twice they promised to replace the can including the last time on December 22^nd 2015. They haven’t shown up either time. Stay away if you have another option.

Oh dear this place is awful, they don’t come on time and some weeks they don’t come at all customer service is more like «hey f u why you callin «yes seriously they are rude and lie and some times they even double charge you and its like pulling teeth to get that money back, if there is another option, go with it this place is terrible

Red Oak destroyed our mailbox while picking up our trash. Drivers are reckless and fly through our subdivision streets. We provided evidence of the mailbox destruction on the day the incident occurred and after giving us the run around for weeks (telling us management was on vacation) they finally said they had decided to do nothing. They didn’t think they had actually hit the mailbox. It took almost a month just to get this answer! Very interesting since they never even sent someone out to check! I would NEVER recommend them to ANYONE!

Complete Disrespect For Their Customers! I have complained about them leave trash that falls out of the can in the road. The DO NOT CARE! But we’re screwed there are no other garbage collection companies in The Flowery Branch area! No Pride In Their Company.

I missed paying a bill, not on purpose, and instead of contacting me they took my trash cans! I was sent to this company because my original company stopped serving my area, I paid for my cans. Customer service is horrible and he is extremely rude! It was a Saturday and I told him he needed to return my trash cans since he stole my personal property and he said he would not. As soon as I find my bill today to show I paid for the cans I will be filing a police report, he could care less.

Sloppy. They don’t always empty the can completely, and they often throw the can into the road or the middle of driveways. Drivers are reckless and will drive very fast down residential streets, almost hitting other cars.

They are sloppy and unresponsive. They frequently empty only part of the trash or recycle. It happened again yesterday (7÷8÷15) I called last night. Left a message. No one returned the call. Called again this a.m. Same thing. I called back a third time and asked for a manger. Spoke with Rob. He said that thy would’t be able to come out again until NEXT Monday. He couldn’t have cared less.

I contracted with them in March. It is June. They have picked up the trash ONCE at which time they scattered trash across my yard and didn’t pick up the recycling. When I called, they suggested that I read the list of things that they recycle… which I did… so? I hadn’t put out anything in the recycling bin that was not recyclable. The cans are overflowing. Fortunately, I live alone so it has taken a while to get to this state, but I called last week to cancel my service. They said they’d pick up the cans on Wednesday… of THIS week. It took a month before they even brought the cans. Why do I doubt?

The workers knocked my mailbox down. I called and talked to manager and he said nothing. They said they won’t fix, I said if they won’t fix, cancel my service. Their response no problem glad to lose you as a customer, I would never recommend them to anyone.

I want to thank Red Oak Sanitation, especially Ron Cowart and Aron, for helping with my school’s (Pinecrest Academy) recycling efforts. These gentlemen are very kind and professional. Thank you for your time and efforts!

Picking up at 6:30 am. Rude customer service. It took weeks to get a can delivered so we just changed to another service that actually wanted our business

Horrible and rude service. They left my container in the middle of the street on several occasions. They left the containers right in front of the driveway on several occasions. When I called to let them know about the situation, they were rude and unprofessional. Once I stopped the service they have refused to pick up their containers.
I wish 0 stars was available.

They did great job.

I called on ⁷⁄₂₁ to set up new service, to be effective on ⁷⁄₃₀. Today, 7/​30, they came by and picked up the previous owners trash, left mine. Called, just wanting to work it out, a mistake, etc. INSTEAD — got the WORST customer service! After calling back and speaking to the office manager, Ron — got the WORST customer service AGAIN! Must be their way of doing business. The way I do business is walk with my money. I even told him, do you want me to just call Garbage Hound? He seemed like he could have cared less. Instead of saying, we are sorry, we made a mistake, let us fix it, etc., NOTHING. If they had been professional and seemed to CARE I would easily have given them a second chance. The first person I called tried to tell me to call White Oak (a sister company) and she didn’t even bother to look me up in the system. Small company — why give them a PENNY if they can’t even be halfway kind and professional.

only because Unilocal doesn’t offer a zero. rude, awful customer service, long hold times, plenty of other companies out there that do the same thing for the same price without an attitude. press the easy button.

They have one job to do and they can’t even do that right. What does that tell you?? Horrid!!! It is 858 pm on pick up day and they r still not here to pick up my entire’s subdivision’s trash. This also happened last week and based on the reviews this is a pattern.
Months later update: recycling was supposed to come on Monday. For unknown reasons my house was completely skipped. I called on weds they said sorry don’t know what happened. We’ll come Friday. Friday mid day got phone call-​they will come Saturday instead. It is now Saturday –10 pm and no truck in sight. Will be switching to service on Monday. Good riddance!!!

Terrible service and unbelievably rude on the phone.

Not a company that is willing to treat their customers with care. They were to let us know when they were making the rounds to pick up their containers (since our neighborhood switched companies). They never did so. They now tell me that I can drop off the container in Gainesville (20 miles North) to get our deposit back. So for each neighbor who still has one of their containers-​they have $ 50.
I guess I’ll just stick that giant trash receptacle in the back of my Accord!

I’m not sure what these other people’s complaints are. My family has been using red oak for the past several years and I have never had any complaints. They pick up about the same time the same day of the week every week. I keep good track of which week is garbage and which week is both garbage and recycling. I forgot to take it to the curb one morning the man came up my driveway and got it from beside my garage. Great company overall no complaints.

If I could give this company NO stars I would. They have incredibly bad customer service. They forget to pick up your trash and don’t really care if it sits until the following week. They don’t even try to sent someone else for THEIR OWN MISTAKE. Who knows when/​if i’ll ever get my refund of the amount they make you prepay. I would pass up on this company if you have that choice!