U-Haul at University of Florida

This was easily the most pleasant and seamless experience I’ve had with uhaul to date. My husband and I rented a 5×8 foot trailer to move a few pieces of furniture from Gainesville to Raleigh, NC. The man who greeted us upon check-​in was extremely nice, super fast, and efficient. After we were instructed to go outside to hook up the trailer, someone immediately greeted us to help get it hitched up. When we realized that the hitch we purchased several weeks earlier on our own from another uhaul didn’t have the appropriate drop, we were credited the price we originally paid for the hitch and we paid the difference for the correct hitch we needed to pull the trailer. The young men who helped us hook up the trailer were very nice and pleasant as well. I wish all of my other prior uhaul experienced were as great as this one!

Made an appointment to have a 7-​way trailer light receiver wires into my truck. 1 HOUR AFTER my SCHEDULED appointment time they finally got around to taking my truck back. No one gave any explanation for the delay and they only took it back when they did because I said something. This is the worst customer service I have ever experienced. The saving grace was that the technician that installed the wiring harness was courteous and efficient. He had the job done 30 minutes after he started. Would like to give at least 2 stars but no parking area to speak of, difficulty accessing the lot and lack of decent customer service leaves me with no alternative than to give them 1 star.

Great U-​Haul experience on a Saturday morning. Our van was ready at the reservation time. A nice young man checked us in and we were on our way in minutes. The drop off was just as fast and there were no hidden charges. I would definitely go back to this dealer if I need to rent again.

NEVER RENT A TRUCK FROM THIS PLACE! I reserved a 17′ truck, which I was assured would be in good working order, for a one way move to Dallas, TX. I reserved this truck at least 3 weeks in advance of my move. When I received my confirmation, it was for a 20′ truck, which seemed so much bigger. I didn’t want this, and to make a long story short, they never intended to give me the size truck I reserved, it is the most popular size for moving and it was not available for my move, regardless of the fact that I had reserved one. I reluctantly agreed to a 15′ truck and asked when it had been serviced. They told me it wasn’t due for service. I drove it the 6 miles back to my house, and when I got there, the message on the dash board said it required service immediately. I called and spoke with Terri and Cindy, the manager, and the only thing they could do was to give me my money back. I had a crew of people coming in less than 2 hours to help me load it. Cindy did offer to reset the message, as she then told me the oil had been changed the day before. I had no paperwork supporting this. That was when I called Penske and talked to Sean. He had a brand new 2014 truck with only 26k miles on it, and offered to pick me up since I was now stranded at the U-​Haul rental place. His associate did pick me up shortly and I was on my way. I arrived in time for the guys to load it, thanks to Penske Truck Rentals. By the way, as I was waiting, a good friend and his wife were returning a small truck they had rented in Titusville. It had a bent frame and he said he had to hold the steering wheel at 1:00 for it to go straight. The moral of this story is that they have unsafe vehicles that they rent to unassuming people, and we need to band together and refuse to support this business. That is the only way to send a message to them. Cindy the manager could not have cared less about my plight. I am a 55 year old woman who would have been in big trouble if it had broken down on the highway.

First of all, I’ve never received worse service in my entire life than at this place. The line was out the door, and all the employees were basically standing around with their dicks in their hands not doing anything.
Let me make a note of one specific employee:
Beware of the fat Mexican employee, he’s fat and he’s Mexican, but believe me, it gets worse. Besides the fact that he’s the most unhelpful and saddest excuse for an employee that I’ve ever seen, i’ll make note of one specific event: After being asked how much longer I thought it was going to take, his response was, «I’m not a fortune teller.» –are you fucking kidding?
I understand that being a beaner might be an excuse for being fat and working at a uhaul but you don’t have to treat customers like shit. Even if I was fat and a terrible race like that I still would have the decency to treat people with respect and do my job.
This fat Mexican stood in the parking lot all day and played with an orange traffic cone and would occasionally walk inside and shove his thumb up his ass and literally just stand there, while this sad excuse for a business was busy waisting the time of the 30 customers in line.
Overall I wasted 2 ½ hours of my life at this place and overall I’ve never been more pissed off by shitty service in my entire life. Every other customer there was equally if not more pissed than I was.
My advice: you are better off renting a fucking donkey and strapping all your shit to the top of it than renting a uhaul here. You’ll save a lot of time and stress and donkeys are kind of fucking cool anyways.

Right off the bat I want to say that the guys who handle the electic work (trailer lights and such) are awesome.
I rented a pull behind trailer from UHaul, did the online check in and that went smoothly. I did receive one bad call from them early on after I had inquired about the trailer in which I was informed that rates may change as supplies reduce. Anyway I reserved online and everything was ok.

Three months ago, I called the U-​Haul facility in Gainesville, FL to reserve a storage facility for my son over summer break. The woman with whom I spoke clearly communicated that U-​Haul had a storage facility in Gainesville and the reservation was made. This past Saturday when we moved my son out of his dorm, we discovered that U-​Haul does NOT have a storage facility in Gainesville and the nearest facility is in Ocala, 50 miles from the University. At no time did the U-​Haul representative state that they did not have a facility near the University and this was clearly an misrepresentation of their services in order to gather business. I will not do business with U-​Haul again and certainly NOT in the Gainesville, FL area. I strongly recommend you find another company that does in fact have a facility near the University. If I could give less than 1 star I most definitely would have.

I recently found myself in Gainesville with a broken down MINI, and Gainesville’s BMW dealer only services BMWs. So… I had to rent a pickup and a tow-​dolly to tow my own car to a Jacksonville dealer for warranty-​covered service. I was really surprised at how U-​Haul had embraced technology. Besides having a truck and dolly ready for me
When they said they would, the Point Of Sale computers were really integrated into the process, much more than just «swipe your card, hit credit» etc. and upon return of the vehicle, someone met me at the pull-​in lane and had an iPhone or iPad (can’t remember now) that checked me back in. I didn’t even have to go back into the store to return the truck. Made things just that much simpler. I would be the first to be surprised at U-Haul’s embrace of technology, and it worked very well. Now if we could only get the MINI store in Gainesville to actually service their cars, I wouldn’t need U-​Haul! But it served its purpose well!

Well… the location is easy, and they seem to do a bang up biz… stopped in here to buy some boxes (I really like the small one they sell) and asked about renting a truck for my upcoming move.
The rental fee is reasonable — but the per mile charge is recockulous.
.89/​mile? Seriously? Yep, back to Budget for my truck.