AAMCO Transmissions

STAY AWAY from this place. They charged me for work they claimed they did. I have pictures as proof for court.

This was the best experience that I have ever had getting my van serviced. The manager, Easton, and everyone was considerate and kind. They did a great job and the price was much less than anywhere else that I called. I savwd over $ 600 from the dealer’s quote dor the same work! The folks at Aamco were extremely professional in every way. I am happy to have found a reliable, competent and honest place to have my vehicles worked on!

Since I have a rebuilt transmission and a very high mileage car, I’ve been ever so cautious. So I go to AAMCO whenever my ‘check engine’ light is on.
Recently, my ‘check engine’ light turned on. My regular AAMCO branch couldn’t accommodate me ASAP, so I called AAMCO Gaithersburg branch. I was so glad they helped me without hesitation and took care of my car ASAP. I was well informed about their process and my car’s status.
In a nutshell, this branch delivers their promise with care!

I dropped my car off with Aamco this morning. I got a call from Sam after about an hour to verify the issues I was noticing with the transmission. I then waited approximately 6 hours and did not get a return call. I called the shop and Sam answered. He stated that no problems had been found yet, but they were running further diagnostics. Approximately two hours later, after picking my wife up from work because I had her car for the day, we swung by Aamco and went inside. Sam was working the counter when I asked him the status of the diagnostics. He stated that they still needed to run further diagnostics. I commented to him that my car had not moved from the spot I parked it in 8 hours earlier. I asked him if the car had been looked at or not. He repeated that further diagnostics needed to be run. I repeated my question as to whether they had even pulled my car into a bay to look at it and asked him to answer me with either yes or no. He said no. I then explained to him that I did not appreciate being lied to both on the phone and to my face. I then asked him for my keys. Sam didn’t move and didn’t say anything to me, but I saw his eyes go to the counter in front of him. I reached over the counter and took my key and asked to speak to the manager. Sam stated he was the manager… yikes. Don’t go near this place with a ten foot pole. They will lie to you about even having looked at the car, just imagine what they will tell you if they actually get to your transmission troubles. I’ve never seen such poor customer service. Sam needs to take a class on some pretty basic principles such as customer service, honesty, and communication. My lesson for the day is don’t take a vacation day from work, don”t believe anything that comes out of Sam’s mouth, and don’t go near this establishment.

I have a 2002 Acura TL. I had a couple of warning lights come on. I took it to Acura and they did a diagnostic test. I then took it to another shop just to get a second opinion. Both diagnosis resulted in me needing a new transmission. I searched around for prices and quotes and stumbled upon AAMCO.
When I met Sam, he was a very nice guy. He walked me through the entire process and answered all of my questions. He explained to me, they would take apart my old transmisson, find the underlying cause and fix it; versus the dealership basically takes out the old transmission and dumps in a new one in without doing any further investigation.
I felt a little more comfortable with AAMCO’s process. Sam also gave me a great quote of $ 3500 and stated it would be no more than $ 3900. He stated the fix should take 3 days. I decided to allow AAMCO to fix my car, and this is when the disaster began.
As all people say, once your car is in a mechanic’s hand, he will try to get over on you (especially if you are a woman). Sam told me they needed to take my car apart to look more into the transmission. He stated all additional tests and labor would go towards the final price if I decided to get my car fixed with him.
After my transmission was out of the car and torn to piecies, the cost to repair it increased to $ 4100! He claimed other issues were found within the transmission. I told him that was not what he quoted and I was coming to get my car. He stated it was no longer operable and I would have to pay them $ 1000 to put it back together and get it towed to another shop. I was infuriated! I called around to other shops and found I would spend a lot more than $ 4100 if I allowed AAMCO to put the car back together, tow it to another shop, and pay someone else to fix it.
Needless to say, I ended up paying AAMCO $ 600 more than what they quoted me. It also took them more than 3 days to fix my car. After the 3^rd day of not hearing from them, I called to find out the status on my car. Everytime I called, Sam would say he had planned to call to update me on my car. He informed me the part had not come in and it should be in the next day. 2 days later, I called again and he informed me they had to order a new part, because they were sent a bad part. WHAT?! None of the pre inspection services were added in the cost of my service and I also paid 2 separate labor charges which resulted in $ 2000 by itself! He also had the nerve to recommed additional services for an additional $ 1000. I will NEVER go back to AAMCO to get my car fixed.
It’s a shame I get taken advantage just because I am a woman. If anyone knows of a genuinely honest, professional auto care service, please let me know. AAMCO sure isnt.