AM-PM Glass

Malcolm came within 24 hours for an estimate, he was on time and incredibly professional. Gave the lowest price and quickest TAT out of multiple quotes from competitors, and kept me informed at every step of the process. Replacement window is amazing quality and working with him made a stressful process so much easier. HIGHLY recommended and I would definitely use him again.

malcolm harris from am-​pm glass was amazing! Very fast to email/​call back, price was very reasonable, also I would rather help out small businesses over big corporate company’s. Thank you for all the help and very good work. I would definitely use him again if I need any window work. And will tell all my friends about him.

Extremely pleased! Malcolm is professional and knows what he is doing. He did a wonderful job installing new glass in our window, he even picked up all the broken glass and did some extra installation on the window that wasn’t done properly when the window was originally insalled at no extra cost. The turn around was quick (during the holiday week too!), They didn’t try to push extra services, the price was incredibly decent and to make it even better, they didn’t charge a penny over the estimate. I would recommend them to any of my friends or family without hesitation. Thank you to Malcolm for his wonderful work and Happy New year!

Malcolm did a great job in replacing our vinyl window glasses. I recommend Malcolm Harris and AM-​PM Glass!

Had Malcolm and company come back again to replace a foggy window. They did it at a very reasonable price and saved me lots of money. Home Depot contractor came out and quoted me almost 10X to replace the whole window, but AM-​PM just replaced the glass — which worked out really well for me. Highly recommended!

Very professional. I contacted them the day prior to the appointment. I had broken a glass at one of my windows. Appointment was made for the next morning. They were there right on time, did an amazing job, and left everything pristine clean. Price is reasonable.
I will use that company again.

Malcomb was very professional he came out and assessed the window. When he returned to put the window in he did an exellent jjob. He removed the old class, put in the new double pained window and then made necessary adjustments to make sure everything was perfect before he left. The window initially fell out because the hooks that hold it in place partially snapped due to overuse. It is a double pain window that can drop down for easy cleaning. He even took the time to see if there were any other hooks in the windows that needed to be replaced. He was efficient, very clean, and very professional.

Tried this place a second time based on our good experience previously. Wanted a new front door, storm door, and a screen door for our porch. Locked in a price, and received an invoice. Malcolm took our Screen door to be measured so they could make another one.
Attempted contact via email, text, and phone since Mid-​November to put a down-​payment on the items, with no response. Finally texted again yesterday and he told me he would be out that evening, telling me he was on vacation previously. Okay, I get everyone needs a vacation now and then, but you could have at least done one of the following. Let us know you were going on vacation, e-​mail us when you got back from vacation, or texted/​replied to my multiple texts and calls asking for our screen door back.
He texted me yesterday saying he would return the screen door in the evening… Never showed up, never let us know he wasn’t coming. I CAN’T EVEN GET MY OWN SCREEN DOOR BACK.
UPDATE: Finally got my screen door back a few days later. It was left out front of my door in the pouring rain, no call, no email or message, no nothing. I’ll give’em that much but it still doesn’t change my overall opinion.

Malcolm came out to look at a window with broken glass that needed to be replaced. After toying around with it for over 20 minutes, he said he just couldn’t do it. The windows are very old (historical building) and the frame had incredibly small screws and a spring function he was afraid of breaking if he tried to force it. Rather than try to remove the frame and leave us with a broken frame, he was honest about not have the special tools to fix it. He also referred us to Blaine Window Repair in Silver Spring as they specialize in old parts. I would highly recommend Malcolm and AM-​PM Glass for his honesty and integrity.

Does not return calls or honor commitments. I have been strung along for 3 weeks and I still am not sure where my glass is and I cannot reach any person.

Absolutely wonderful! Over the years, our 15-​year-​old custom-​built home has had numerous failed insulated glass panels, and it’s often hard to find someone to replace them. Malcolm contacted me very quickly and came out to measure the windows that needed replacement glass. He and his team did a wonderful job of replacing the glass panels, one of which is very large, about 17′ from the floor on the inside, and nearly 30′ from the ground on the outside. I can’t say enough about Malcolm – smart, articulate, honest, courteous, dependable, and very hardworking. It was a pleasure to have him and his team working here in our home. He didn’t try to upsell us and was very fair in his pricing. If only all service people were as professional as AM-​PM Glass is!

Awesome, Awesome, Awesome! Where can I begin. I called Malcolm for an estimate on my sliding glass door. He promptly came by the same day. As he studied my ancient door he understood why it no longer opened and spent about an hour fixing it. I was completely shocked when he left and didn’t charge me anything for this service! He sent me an estimate to replace the door (which is what I wanted) and began the work a couple days after.
The doors to my home were from the seventies, so even though Malcolm took accurate measurements, there were several issues once the old frame came out. He knew exactly what to do and made trips to the home depot to get the extra parts. Not only did he make the door I purchased work, but he took his time with every detail — from the aesthetics of the frame to the door latch. Once it was installed he was determined to seal the nail holes so that the door looked flawless. At this point I even felt a little guilty for him working so hard on my door. He definitely exceeded my expectations and had a wonderful personality. I wish every business provided service like this. I will be recommending his service to all my relatives and friends. If you’re looking for glass/​door work, then look no further.

What more could I say about AM-​PM Glass? They did a wonder job with my unusual request. I did not need a new sliding glass door, nor did I need one repaired. I simply needed my current sliding glass door to my basement removed so that I could bring in furniture that was too wide to fit (Which had been sitting under our deck all day because we couldn’t get it past the door). I called Malcolm in the morning and he came out that afternoon and handled my needs perfectly. He and is assistant even moved the couch in for my wife and I and also greased the panels so that the sliding doors slid better. This request was so unusual for Malcolm that he didn’t even know what to charge us. He was very gracious and humble for what we paid him for his efforts. When the time comes when we need new windows or a sliding glass door, we will definitely be using AM-​PM Glass again.

Malcolm and company were recommended by a family member after the bottom sash for one of the windows in our home disintegrated following weeks of heavy rain. While they were over for an initial estimate, we also inquired about fitting/​cutting glass lids for an old, oddly-​shaped, aquarium (110 gallon, 6-​foot long, flat back hexagon).
Both the window and lids were done in a timely manner and very reasonably priced. The window installation went quickly and the installation crew was clean, courteous, and very professional. They arrived within a half hour of their scheduled time and even did the work on a Saturday to help accommodate our work schedules.
The new window is gorgeous and opens and shuts so much more easily than our old windows did. We were so pleased, we asked for estimates on the other windows in our house as well.
Thanks, AM-​PM!

I found AM-​PM Glass through Unilocal (thank you, fellow Unilocalers!) and was very pleased all around. I called Malcolm for an estimate and he was happy to come out the same afternoon to take measurements and provide an estimate. While he was here, he taped up the window to prevent further shattering. After providing a very reasonable quote, we agreed and I paid 50% up front. He kept me updated on the status of my glass via text throughout the time it took for the glass to be cut and arrive. He and a friendly employee came to install the glass — friendly, quick, and efficient. If I have any future glass needs, I’ll definitely reach out to AM-​PM Glass.

Malcolm Harris offers the kind of customer service that is a rarity these days. We broke a very large pane of glass in a window that is original to our 1896 home. The window was located on the second floor and thus it was not an easy job. Malcolm responded quickly to our call, came out the same day and replaced the glass right then and there. Both Malcolm and his helper were extremely polite and respectful and did a great job for a very reasonable price. I overheard Malcolm talking to another customer and it was clear that he aims to provide the very best customer service to all of his customers.
I would highly recommend Malcolm Harris and AM-​PM Glass! We could not have been happier with the experience. Thanks, Malcolm! You’re the best!

AM-​PM Glass is in very capable hands with owner/​operator Malcolm Harris and that’s the reason why they have nothing but raves in their reviews!
I called the number, it went to voicemail (3^rd company called) within 10 minutes he returned my call, long before any of the previous 3… he came out within 2 hrs of the call-​back, showed him the 1 dbl pane/​dbl hung basement window, older MW windows with no serial # so he had to open the scribe moulding to get an accurate measurement of the thickness and size of the glass. 15 minutes later he informed me that the glass would have to be ordered as it was not immediately in-​stock and said it would be 3 – 5 business days to get it in and the price was well below what Gaithersburg Glass Co quoted me too… all in all, it took less than a week (Malcolm came by last night and installed the new piece) I’ve worked with and for a few of the Fortune 500 Service Related Companies and this guy gives you superior service and a comfort level with the knowledge of his craft… Oh and barely blinked an eye when my 100 lbs of black lab/​pit bull almost went thru the glass door when he first came knocking lol, can’t say the same for his helper he had that day he kinda kept Malcom between the dogs and his self lol… anyway, You won’t go wrong with these guys… price, quality AND service!?! Thanks for your help AM-​PM Glass! Thanks Malcolm.

This guy are great. I broke my window and had to have it fix asap. Within 4 hours they were
At my house. To get a temporary glass put in because my glass was taking a week to get done

We really lucked out with this company! We had a broken window in the middle of winter so we wanted to have it taken care of; but this being our first house money was a bit tight. We called up AM-​PM and Malcolm, despite being booked, was able to come to our house for an estimate the next day.
After taking measurements and providing us with a quote Malcolm volunteered to tape the cracks in the window to prevent any pieces from falling and harming anyone. This little bit of above and beyond behavior is indicative of the type of treatment we received throughout the process.
Because it was a specific type of window there were parts that needed to be ordered. Even through the 2 weeks it took for the window to come in AM-​PM was great; they stayed in contact with me and kept me updated on what was going on.
To simply underline the amazing service we had received the price was about HALF the cost of any of the closest estimates we got. I’m not exaggerating when I say AM-​PM was half-​price of their competitors.
As a new home owner it is extremely satisfying to find a company so dedicated to their customers and so well priced. I can assure you we will be returning to them for any of our glass needs; I cannot recommend them highly enough.

My wife and I moved into our town home almost a year and a half ago, and since then we’ve been doing a lot of work to bring the place up to our style. The first thing that had to go was the wallpaper in the bathroom! So a year and a half ago, I made the mistake of trying to remove a 40×60 mirror from the master bathroom wall myself, it hit the counter, and broke in half.
I’ve spent the last year and a half doing other upgrades and small touches around the house, finally removing all that wallpaper and getting the walls painted, but I never got around to the mirror. Every place I turned didn’t have a mirror this size in stock, and custom mirrors, even simple frameless mirrors looked to cost up to $ 500.
My wife finally had enough of me shaving over her sink so I could see in the medicine cabinet mirror, and we reached out to AM-​PM glass for an estimate. I received an estimate within 24 hours, broken down into materials and labor. I was floored at how reasonable the prices were, dare I say inexpensive, and after putting it off for over a year, I decided to finally get this taken care of.
Shortly after, I received a follow up email for Malcolm to come out and measure to be sure he got it right. The measurements were simple… 40×60, so most companies would have gladly taken my money, given me a mirror and hoped it fit. But for something so simple, he made the trip out, showed up right on time, measured the wall, and even made slight alterations to the measurement to make its positioning on the wall a little more appealing.
My schedule is a bit erratic working retail, especially around the holidays, so Malcolm and I kept in contact until we found a day that worked for both of us. He came by today to install the mirror and it looks great. He’s a super personable guy who clearly takes pride in not just the quality of the product, but delivering on a great customer experience. After a year and a half of small projects and repairs from different companies, I’ve found very few who stand first for the customer, and Malcolm proved to be exactly that.
The mirror? It’s exactly has described, no imperfections, chips, scratches, etc. The cost? Hard or impossible to beat. The service? Second to none. Thanks to Malcolm and AM-​PM glass for their great work. I hope that my wife and I decide to peruse a glass backsplash in the kitchen down the road — we’d call Malcolm in a second!