Avis Rent A Car

I ended up here after blowing out a tire and needing a rental ASAP. They were the only rental car company in the area that had a car available. I am thankful that I was able to drive away with a decent car, but wouldn’t return unless I was in another desperate situation.
I was charged twice the price that I normally pay for a rental for the day. Since I was short on time, all I could do was cringe and hand over my card.
They are terribly understaffed. Prepare your self to wait… endlessly… They have one person behind the desk that takes calls and helps people one by one. They have no sense of urgency and make you feel like your existence is an inconvenience to their day.
Be sure to hold onto your rental paperwork. I got the car with ¾ of a tank gas. I returned it with the same. The employee told me that my vehicle was marked as having a full tank… um no. Luckily, after digging out my paperwork, I was able to show him how it was marked as ¾ tank. Had I not had that on me, I would have had to pay additional fees. After waiting so long in line, this was not something I wanted to deal with.

December 31, 2015, Went to pick up a rental car that i had reserved for over two weeks. The attendant tried to get me to purchase $ 28.99/day insurance and when i refused because i wanted to use my own insurance then he said that he was not going to rent the car to me because my credit car last name did not match the last name on my new license. I told him that i just got married and had not received my new credit car and have just rented the previous week with the original last name. I offered to pay in cash but he couldn’t care less about damaging my entire new years eve and weekend plans. This little men is heartless and I wish he pays for what he did to a loyal customer for so many years. I will never rent from budget or Avis again. They should have a record of all the time i have been renting there for so many years– for personal and business reasons. I hope they go out of business for treating customers like that. I am no longer yours customer.
Don’t rent from this place. They don’t value customer time or loyalty.

If I could give zero stars I would. Worst customer service I’ve ever experienced. Waited over an hour when there was only one person being helped ahead of me. Once the clerk finally did get to me, he locked himself out of the computer system and said he was waiting to get his password re-​sent to him! I asked him to transfer my reservation from Budget to Avis, which he began the process of, only to be incapable of using the POS system which he then tried to blame on my credit card. I had enough. I canceled the reservation and walked out, went to Enterprise down the street. I was in and out of Enterprise in 10 min flat for the same rate Avis offered. Save yourself the headache and rent from anywhere but here.

This is one of the worst experiences I have ever had. I rent a car regularly for both work and personal trips. I regularly use budget/​Avis and usually have a decent experience. But this place is the worst.
I reserved a car two weeks in advance. And when I showed up they had my reservation in the computer but didn’t have a car. Then when I came back to pick up an available vehicle, THAT car they «accidentally» gave it away. Then when I came back a third time I was given a car that was dented, scratched and dirty. There were stains in all the seats and it smelled like cigarette smoke. Then while on my trip I turned on the AC and spiders came out of the air vent. Talk about a nightmare of an experience.
I will never use this service again.

I come here regularly to pick up a rental and avoid the trip to Reagan airport. This location is consistently under staffed. The team at the counter is the same as the person giving out the car. Hence there is always a long lead time between each customer.
Avis should really do something about this prime location if they don’t want customers going across the street to Hertz.

This is a great little hidden rental place. It seems like every time we come they only have 1 employee working. They gave us a brand new Ford explorer. Had only 30 miles on it when we got it. Deffinetly better than the Enterprise we left before coming here that gave us terrible service and did not give us the car we had reserved.

Its unacceptable to make people wait 45 minutes to pick up a car. I don’t blame the employee. I blame the cheap management Who only has One person work the desk. I been here twice and both times I had to wait 45 minutes to an hour to get a car and almost missed my flight. Get your shit together avis.