Euro Pros Collision Center

I took my audi in to Euro Pros for an estimate after receiving a recommendation from the dealer. After not hearing from Euro Pros for three days, I called them and was told they would call me the next day with an estimate. They didn’t. The following day, I called them again and got a basic quote over the phone, followed by an emailed estimate of a ridiculous sum (with, of course, the usual caveat that it could be even more expensive if additional work or parts were required). I retrieved the car without having the work done, and subsequently took it to another auto body shop in Rockville — which gave me an estimate that was a few thousand dollars lower than Euro Pros. I had the work done at the other shop, and had a very good experience there. The people at Euro Pros were perfectly pleasant, which is why I’m giving them one star; but for price and responsiveness, they get zilch.

Brought my 2004 Acura TL here after having the shop recommended to me by a friend and by my local mechanic. I was so happy with both the service and the final product. Ray was my head tech and took care of everything I needed including keeping the insurance company in the loop and making sure my rental got extended when the repairs took longer than geico anticipated. I’ll definitely be coming back if I ever need more body work and would highly recommend.

My Porsche 911 was repaired at this shop. The repair quality was mediocre, with panels rubbing and squeaking, and damage to the paint. I had to bring the car back a week later so they could repair their own work, and they charged me $hundreds for it. Billing a customer to repair their own mistakes is unacceptable. A number of expensive aftermarket parts on my car mysteriously went missing during their repair process, and I was provided neither an explanation, nor compensation for the missing parts. The repair bill showed repeated line items, overcharging me by $thousands. For example, I was billed for six side mirrors, at over $ 600 per pair. The repair process took *months* longer than projected with no explanation. Communication from Jack was poor through the process. I won’t be coming back to EuroPro’s, a poor experience all around.

I recently took delivery of a new Porsche. With only 45 miles on the car, I noticed a series of scratches on the hood. When the dealer was not able to remove them, the dealer sent me to Euro Pros. This shop works on many types of cars, including high end cars. Surprisingly and pleasantly, George looked at my car immediately. He proceeded to use various abrasives to try and buff out the scratches. When that didn’t work, he used wet sand paper to do the job. Thirty minutes after I arrived, my car looked outstanding. The scratches were gone, I can’t say enough about Euro Pros. If you want quality work on your car, this is the place. I have since learned that Euro Pros is the only Porsche Certified Body shop in the area. It’s not surprising.

This is actually 4.5 stars, edging towards 5. I have used Euro Pros for work done multiple times on multiple cars. Recently, I was in an accident and my rear quarter panel was torn up pretty good. Because I had worked with Derrick and his team before, I was already aware of the attention to detail they pay to their work. My car left euro pros looking as good as when I drove it off the lot. They also retouched a key scratch on my front fender that was not part of the insurance claim!
Throughout the process, Ellen was my primary point of contact and she was extremely courteous and helpful.
My only criticism is that the work took a couple weeks longer than originally expected. This was not necessarily euro pros fault (bad weather, trouble with my insurance company responding) but they offered me more than adequate restitution for my inconvenience.
I will always use Euro Pros for auto body work on my cars. I just hope I don’t have to see them again soon!

I have had to take my Tesla to Europros twice and both times they worked with my insurance and did a great job with the bodywork. Tom had great communication through out he process and the staff was very friendly. I would use them again (but hopefully will not need to).

I’ve owned close to 20 cars/​trucks so far and have had my fair share of body work, custom work, and wet sands performed. About 6 years ago, I was referred to EuroPros by Porsche of Rockville. I figured that if a Porsche dealership was recommending a body shop, they had to be worth a shot. Upon arriving with my Cayenne off for an estimate I was immediately greeted by two men that treated me very professionally and were very personable. By the time I left, I felt comfortable leaving my SUV with them (and I don’t feel comfortable leaving any car with anybody, not even my wife). When I dropped my Cayenne off, the same 2 gentlemen were there to calm my nerves again in regards to the work to be performed. About a week later, I came to pick my SUV and to say that I was impressed was an understatement. Usually, before EuroPros, when I would have body work performed, I could notice some orange peel, a spot of dust, or some sort of imperfection with the paint job at other body shops. Not here! The hood of my car was immaculate, as if it had been factory painted, and the bumper was flawless! Briefly after, I was involved in another minor fender bender and had to have nearly the same work performed. Again, flawless! Since these were my first 2 impressions, I knew I had found my body shop that I could rely on with any car I ever own. Since then, I purchased a Lexus SC430 with the intention of reviving it, and fully customizing it. First, the car was wet sanded, buffed, and fully detailed. The car went in looking pretty rough, and came out looking like it had a new paint job. As well as that, I’ve updated the bumper, headlights, taillights, added a body kit, and a few other minor changes. EuroPros was there for me the whole way through and again, their work is flawless. These guys are by far the best in the business and I can’t speak highly enough about the relationship I’ve developed with the EuroPros team over the years. One of my greatest findings with this dealership is that the first 2 gentlemen I met when I first came to EuroPros are the owners! I would have never known if I didn’t ask. These guys are so humble and personable, they don’t have that take it or leave it attitude that many well established business owners have. I feel like family when I’m there and am always happy to return (for the right reasons of course). When recommending a body shop, there isn’t another place I would ever go! Their work speaks for itself! If you seek perfection, this is your place too!

I have a white starfire pearl Lexus IS 250, which was in a recent collision that damaged my rear bumper. I am a car enthusiast and very detail oriented, so have very high expectations. Euro Pros did a phenomenal job. The entire process of bringing my car in was seamless, including working with my insurance company, and their location was also very convenient as they are down the street from an Enterprise. The reviews are all true — euro pros had very high levels of expertise and extremely high attention to detail. Like others, I did not receive my car back until it was perfect, and they went above and beyond what other shops would have done to make it so. I am extremely impressed with the honesty and integrity of this business. I would not hesitate to recommend euro pros to all of my friends and family and would strongly recommend anyone with a lexus to bring their car here. thank you euro pros!!!

Being a car enthusiast and avid car collector, I know good body work when I see it. From beginning to end, Jack, Derek, Dave, Michelle, and the entire Euro Pros Collision team treated me like family. They truly put my interest in front of getting insurance checks like most body shops do in the DC area. My 997.2 Porsche 911 Turbo S took a bad hit in the front end and caused a hell of a load in damages. Didn’t look like an easy repair by any means, and from talking to my friends who are car guys, one thing was constant — they all told me to go to Euro Pros. Being involved in an accident with such a precious and fragile automobile, you need all the expertise you can get. From parts, repairs, paint, frame work, and dealing with the insurance company, these guys sure took most of the hellish experience out of my situation. My issue was far worse than most can expect out of an accident, and quite frankly I’m so glad I met Jack and his team. It’s incredible the amount of care and attention he gives each and every customer, but the real story is how far they go to make sure you are kept aware of every step in the process. Getting parts for such a high end car calls for a heap of patience, and These guys sure ease the pain with the honesty, care, and everything they do is communicated on a consistent basis. I received the car back in a timely manner and to be honest, I’m having a hard time wiping the smile off my face. Thank you from the bottom of my heart for turning my nightmare into a positive situation, and I will always appreciate forever the honest hard work you put in getting my car back to better-​than-​before shape. Best of luck to the whole team!

I took my Audi Q5 for a quote on a recent collision that damaged my rear bumper, they were courteous and up front about the unexpected damage that will come up after they start work. Once I took my car in for repairs, they handled the rest, they sent new estimates to my insurance company an they notify me on the extended «stay» of my car. When my car was ready for pickup they reviewed again everything they did to the vehicle, inform me if anything goes wrong with the work to bring my car back in. So far my car is running perfect and I am very happy with their work.

Do not use this company. I was told the repairs would take a week. After holding my car hostage for a month they told me that I had to agree to fix something unrelated to the accident. I told them I did not have the money and to proceed with the repairs discussed and agreed to by the insurance company. A few days later I got a call saying to come pick up the car. After a week of being told that the car would be ready «the next day» and it not I finally picked it up only to be billed $ 375 for doing no work — $ 200 of which was «administration». During the entire process I was the one who had to call and follow-​up, each time to be told incomplete or incorrect information. If was promised a call back I rarely got it. Bad customer service. Bad company.

We have used Euro Pros for 12 years for collision work and think they are superb. We recently had our three year old Lexis 330 detailed and it looks showroom new! The folks at Euro Pros are wonderful to do business with.

I was searching for a shop that could paint and install my aftermarket bumper on my BMW, and after a few recommendations I chose these guys. All the reviews are true, they do terrific work! As soon as you walk into their office you can tell that this is a clean and professional shop. All of the staff is friendly, the owners are awesome, and the best part; their work is flawless. They even detailed my entire car which was a nice surprise when I came to pick it up. I would def reccomend them for any work.

Great customer service… Ellen was great to work with and she followed up with all answers and concerns I had

Absolutely amazing job. They are not cheap, but good work never is. They delivered as promised and the car looks fantastic. When you pull into their lot, you see Infiniti, Porsche, Audi, Lexus and other extremely high end automobiles that they work on. They went above and beyond for me and did an excellent job. Highly recommended.