I needed a copy of a mailbox key. They were reluctant to make me a copy. [the big warehouse DIY stores said they couldn’t make copies] The guy behind the counter did a thorough job of explaining why he was reluctant and what my options were. They didn’t carry exact copies of the key blanks I needed but he thought he could try something close. The new key works just as well as the original. I would likely come back here if I need something specific again.
Tracy K.
Évaluation du lieu : 5 Washington D.C., DC
I lost my keys to my storage that was being delivered and was panicking. H&H was very patient with my frantic phone call, showed up on time and saved the day!
Fenny L.
Évaluation du lieu : 4 Gaithersburg, MD
If there is such a thing as the«Neiman Marcus of locks», this place would be it. We had just bought our new house and due to my crazy security paranoias(hey, I watch enough horror/slasher films to know that the little Asian girl bites it EVERYTIME), I insisted that we get new locks for the place immediately following settlement. As our agent’s dad and uncle are the owners of H&H, he kindly called them up to let them know that we were coming over. H & H is tiny and the store is crammed to the ceiling(literally) with locks, safes and all sorts of security gear! It’s not well organized, but it’s OK, because all you need to do is talk to the guys here, and they will help you out with what you need! We explained to them my paranoia… yet as we just plunked down a huge chunk of our savings for this house, we also needed to watch the budget. They immediately found us a lock that was super strong and very secure… yet didn’t break the bank. Although they have an install service, after speaking to my husband for a few minutes and assertaining his handiman-status(ie. does he know what a screwdriver looks like? Has he ever installed a lock before?), they gave him some instructions and sent us on our merry way. YAY! Very knowledgeable and very nice! Definitely carries some of the more heavy-duty and specialized locks… but honestly, when it comes to home security, do you *really* want to chintz out?!