Lite Van Lines

EXCELLENT — In 2012 I found Lite Van Lines thru a brokerage company in Florida and I am so thankful ~ I packed up my house in Washington DC and moved to an apartment in Los Angeles Ca — I read and heard so many horror stories about moving companies that at some point I just had to trust my gut — and I am so glad that I did — Lite Van Lines came and handled the initial shipment and it was enormous — those guys had everything that I did not know that I needed — they moved Ikea furniture which is shaky to begin with — disassembled it and put it on the truck — along with mirrors, glass, and a ton of boxes and other furniture! Not only did everything arrive exactly as planned, there was not ONE problem with anything. The guy who was in LA unloading was phenomenal. I still cannot believe how he managed to unload all of my stuff by himself.
I had a second shipment one month later, and just as before everything went exactly as planned. I discovered however, that there was one box missing. It just happened to be a box of cookbooks, those from my Grandmother, mother, mother-​in-​law, etc none of which could be replaced. I called Natalie and while it took two weeks, boy oh boy, she was relentless and found my box and sent it to me UPS.
I am so grateful for the care and attention to my property and the fantastic customer service. I don’t know and cannot imagine how those who have commented negatively used the same company that I did. They were so good, that I just contacted them to ship the final last little items that have been in storage in DC for two years. Time to let go of my hometown, and I cannot imagine doing it without the assistance of Lite Van Lines. I am now in the care of Sophie and cannot be more pleased!!!

TERRIBLE! I have been in the moving /​freight forwarding industry for 3 years so I know that truckers and movers are hard to deal with, but these guys are even worse than I expected. The quote doubled, they were not careful with my things and once I paid them, they kept pushing back my delivery for days. They ‘apologized’ but offered no help. I didn’t realize they’d be the ones I was dealing with because I booked my move (DC area to Cleveland OH) through Budget Van Lines.
Nathan (the supervisor) was very flirtatious which was incredibly inappropriate. He was not helpful to enforce the trucker to deliver my stuff. I am so so disappointed. I would never recommend this van line to anyone. It was worth it to pay good money for a good mover. In the end, it’ll probably cost about the same because they add so many fees!

tl;dr; Absolutely terrible moving experience. Overcharged, late delivery, furniture not assembled properly, furniture damaged, company will not return my calls. Do not use this company!!!
What an absolutely miserable experience it was dealing with this company for my move from Washington, DC to Miami, FL. Do not, I repeat do not even consider this company for a move. Every step of the way I felt I was being misled and scammed. At no point did I feel I was receiving even mediocre service.
The first issue I had with Lite Van Lines was their original estimate was off by nearly 50%. The estimate would have been even further off had I not negotiated with the van driver in advance to cap the costs. Things only got worse from here.
When it came time to have my things delivered I was informed that they are allowed 14 business days (i.e. nearly 3 weeks) for delivery. This was beyond unacceptable. I was told my things would be delivered on a certain date and that date came and went with no call what so ever. I called Lite Van Lines and they had no idea when the driver would arrive. Finally, after numerous complaints and arguments with the dispatcher, I was able to speak with the driver directly and figure out exactly when he was to arrive. The driver would’ve missed the second delivery date had I not constantly called him to get his location. Apparently the dispatcher was instructing him to make another delivery along the way that would’ve caused him to miss my date.
When the driver finally arrived I’m told he only accepts cash. Now why would I pay in cash if I had used my credit card for the deposit? Apparently this is to protect against people disputing the payment with their credit cards companies after what I can only assume was extremely poor service much like I experienced.
It wasn’t until after the movers had left that I realized they had reassembled my furniture without any tools. They only hand tightened screws and when I sat down on my bed it completely collapsed. It also turns out they had reassembled it incorrectly so I was forced to reassemble a majority of my furniture.
At this point I realized my dresser had been severely damaged and it was staged to look as if nothing had happened. I’ve repeatedly called Lite Van Lines and they refuse to return my call. I’ve had to submit a complaint to the Better Business Bureau and hopefully they’ll have better luck, however, seeing the number of outstanding complaints and the fact that they’ve been rated F (on a scale of A to F) I’m not confident I’ll see a result.
And what happened to the other reviews for Lite Van Lines on Unilocal?When I first encountered problems I looked on Unilocal and saw a poor review that pointed to Lite Van Lines BBB rating. Where’s this review now? Was it removed?
Edit: I found out the previous 4 reviews are now filtered, whatever the hell that means, so they only show up if you click the link above the company description. Take a look at these reviews and you’ll realize everyone has had a bad experience with this company.

I looked up this moving on Unilocal and decided to go with them even though the two reviews I saw were so so. Well I must say they did an excellent job! I moved from Germantown to Urbana, MD and from start to finish it took them 5hrs (9am — 2pm) I still had my whole Saturday left! Keep in mind I had a 2 bedroom apartment and it was on the 3^rd floor. Im so used to having the movers come early that morning and they not finish till around 6 or 7pm. Luis (the foreman) was very effecient along with his two workers Roberto and Suzy. Im sitting in my new place right now with plenty of day light left and pretty amazed at how fast they got it done. Like anyone else Im always a little worried when it comes to moving companies because they want to use all these extra boxes and tape and whatever else, which means the price goes up. I got my own bubble wrap from Lowes and bought tape for them to use too. Plus a 5% discount when paying with cash. Oh yeah the Customer Rep with Lite Van Lines, NatLie was great, very professional too. Thanks again guys, I will definitely recommend you guys to anyone I know thats moving. A+!!!