Phanxi Nails & Spa

I came here because I had a gift certificate but will never return. The lady who did my nails was so rough. She kept stabbing me with her nails while massaging my hands, and made me fingers blood when trimming the dead skin, not to mention jabbing my cuticles VERY hard. I had messed up one of my nails when drying before the clear coat (honest mistake) and assumed she would fix it when she did the clear coat but I saw her ignore it pretending she did not see it. Aside from the bad manicure, there was very little selections of colors… I was only looking for a pale pink but was disappointed. I would not recommend this place when there are so many other options around.

**DISCLAIMER: this is going to be a LONG review!**
It pains me to have to give a negative review about this place but I have to be honest. I was a customer for over a year here and I never had a bad experience. I’m usually easy breezy let anyone do my nails here even though I had two favorites that I would have do my nails. But if they were busy I’d let whoever is free do my nails. Everyone in the shop is very skilled. However this one time I let this new girl do my fill-​in and one day later I broke two nails. I came back and the owners were very nasty towards me. The male owner re-​did my nails but he was far interested in watching his soccer game. He was very aggressive with my hand. He did not even bother to even help me select the right shade of polish to match either. I decided to give them another chance today three months later. I came in and saw they were busy, so I politely greeted them and asked how long will the wait be? The owner looked me up and down and ignored me. I decided there’s far too many nail shops around and left. I’m DONE with this place!

They rock. The girl that does eyelash extensions does amazing work. I have been going to them for years for nail and pedi services.

Had a great experience ! My pedicure was relaxing after a long week ! We walked in four deep and they took care of us ! And everybody was happy ! Utensils were clean everything was great !!!

WARNING: Long story ahead, if you don’t feel like reading I wrote a summary at the bottom. Now, on to the story.
I used to go to Phanxi a while back and I’ve always had a good experience, maybe they changed management since the last time I was here I don’t know. Anyways, Phoenix had a 30 minute wait today and I was trying to get a pedicure before I went to work so I decided to go here. As soon as I come in a nail tech asks me what I want, I tell him to give me a minute so I can decide. I know I want a pedicure, but they had so many different options it was hard to choose. Then, my soon to be nail tech (forgot his name), comes up to me asking me what I want repeatedly and offering a bunch of things. Maybe he was trying to be nice, idk but I felt pressure and bombarded, should have been my first sign. So i decide on a hot stone pedicure and he takes me back to the pedicure station, the chair was broken and would not recline, I was upset but chose not to speak on it because I was on a time limit. Now it was very clear that this man had never done this type of pedicure before, because every few steps he would stop and ask another tech what to do. So we get to the cuticle cutting, this man cuts so close to the cuticle I literally have to jerk my foot and say «hey that hurts». He apologizes and keeps going. Then he uses the cheese grater thing to remove dead skin. At first I am happy that he worked so hard to remove my dead skin, I expected soft and beautiful feet, except now here I am sitting at 11pm at night (just off work) and you can see slits of dead skin going across my feet. Also, since my seat does not recline, he is bending my feet in legs in all kinds of crazy and uncomfortable directions. Next we go to filing, he doesn’t ask what shape, just immediately files into a rounded shape. Now to the two big kickers. 1) He asks me if I have a boyfriend and where he is. Now I don’t know if this is normal of other nail salons, but I’ve been getting my nails done for a while and never have been asked that question. I thought it was very inappropriate. 2) He cross contaminates the scrub jars. He couldn’t find a spoon for the orange scrub he was using, so he takes a spoon from a green scrub, RINSES IT OFF IN MY TUB, (all while looking me in the eye) and then proceeds to use it in the orange scrub. Finally, we get to the hot stone part, which lasted maybe 10 minutes and was not as relaxing as I would have liked it to be. At this point I am ready to go. So he paints my nails, and I leave. Now I know what you all are saying, I should have complained. You are absolutely right. However, I wasn’t in the mood to make a scene, I had to go to work and just wanted a quick pampering session before I got there. I must say that even though I had a terrible nail tech, the pampering process involved many massages, masks, scrubs, paraffin dip and oil (Hence the one star) which is a steal for $ 55. With the right nail tech, this would be the PERFECT experience. But now that I am sitting at home and have had a change to look at my feet, I had to warn others. My paint job is terrible! there are lumps and streaks that I did not notice before, plus my gratered up feet. A complete waste of $ 55.
In case you don’t want to read all of this. Pushy newbie nail tech gratered my feet, chopped my cuticle, almost broke my ankle, did a terrible paint job, cross contaminated supplies and hit on me all over the course of an hour.
Moral of the story: make an appointment at Phoenix

HORRIBLE. I came about two weeks ago for a mani/​pedi before my vacation. Things were going great until the lady doing my pedicure asked me if I wanted the spa pedicure and I said ‘no thanks’.she looks at her coworker and laughs and says something in their language. HOW RUDE. the next day my nails were chipped… WASTE OF MONEY.

My initial experience was nice as I only went for eye brow threading. Unfortunately my second experience was unpleasant. While the nail tech was pleasant and conversational, I found that my nails began to chip upon the first day after my acrylic full set install. I went back and one of the nail techs simply used an Emory board for the sides of my nails and used a cotton swab dabbed in alcohol to wipe my nails. Essentially nothing was fixed. I will never return to this place as I was highly disappointed that this problem was not effectively remedied.

Great service and very pleasant. I felt very comfortable as a guy to have my pedis done for the first time.

LOVE THIS PLACE!!! the ambiance. everything. They took care of me at the last minute for a shellac (had my acrilics removed), hand massage and a waxing!!! EXCELLENT QUICK SERVICE this place is definitely fancy thank you guys!!! I’m defenetly going back with my mom, sister and friends!

So after sometime I decided to have Phanxi nails a try again. I went in and actually had a great experience. The young girl at the front asked if I could redo my review on here, which means someone or the boss is looking. Which is good. Customer service is key! However Judy is still the one to go to as far as my pink and white gels. Hope the service stays the same. I took off a star bc they are pricey. But I guess you get what you pay for.

If I could give this place a minus 5 I would. I came here a few times when they first opened and liked the overall atmosphere but stopped due to the over charging and a few other things. Anyhow I decided to return against my better judgement based off other reviews but thought hey why not. Everyone deserves a second chance. So return I did but ONLY for lashes which were $ 30. SO the first time SUE did my lashes she was ever so kind and friendly, my lashes were natural looking but also seemed a bit amateurish compared to the other lady that used to mine, but they did last 3 weeks surprisingly. SO I returned but took off my lashes on my own. The second time, she was again so friendly and nice and asked for me to send more people to her. Which I agreed because she was just the friendliest person. This time my lashes ONLY lasted 2 weeks barely before they started itching like crazy and the glue began to ball up by my lid. Mind you I have been wearing lashes for a good while, so I do know how to care for them from what not to do, to what I can do. Anyhow I returned again, made an appointment for 7. A few minutes before 7 she called me to tell me to come at 8 that she is running behind. I had already been waiting. SO I wait because I have an engagement that night and needed them done. long story short I didn’t start my lashes till quarter to 9. There was a woman prior to me who wasn’t 100% pleased with her lashes either but Sue kept reassuring her that the white stuff around her lashes will be gone by morning. That should have been a sign to leave but no I was press. So anyhow she did my lashes and a few days later they started lifting. Not a good sign. I didn’t get a chance to return to the shop when it first started lifting but i did return exactly one week after she had done the work. When I returned the nice friendly Sue become a rude disrespectful Sue when I told her my lashes were falling off and didn’t last like the other times. She just brushed me off and walked away with not a care in the world. Even the other customers were taken aback by her behavior towards me, even one asked Sue to just fix my lash and she refused. What really irked my nerves was when she said ‘If you don’t like, don’t come back, find someone else, I no do’ Who says that to a paying customer? SMH And she is right I WILL NEVER step foot in that establishment again. And to imagine that she is the shop manager. What a shame :(

I too have to express my disappointment with Phanxi Nails… after coming here off and on since their opening day, I have always loved my pedicures. They took their time, used a great exfoliant and applied LOTION before applying nail polish –was informed during my last visit that management had changed and they now charge $ 5 extra for lotion. Really? Where they do that at? –this was my last visit to Phanxi nails. –service was weak during this visit too. Felt very rushed and lacked the attention to detail that I loved and had gotten used to. –mind you my toes are beautiful and I tip well. But this salon would never get my business or money again.