I had an amazing experience with a representative here at the Lake Forest Mall.(Didn’t grab her name but I like to give credit where credit is due: Assoc# 537164) She was very professional and took care of my needs very efficiently. I had misplaced my warranty receipt for a belly ring that I had purchase at the Wheaton location and thought I’d have to take another day to resolve my dilemma but through her excellent customer service she handled the problem. I love Pagoda and purchase all of my body jewelry from their locations. Their warranty is excellent and definitely recommend it for the few extra bucks especially on the expensive white gold pieces. I’ve been one of their customer for over 4 years now and never thought to leave a review for any other location(Montgomery & Wheaton) but this one representative certainly made the process seamless. I appreciate her efforts in making my experience worth wild and will continue to remain a customer. Thank You.