Stanley Steemer Carpet Cleaning

This is the first time for me to use Stanley Steemer. I was impressed with the professionalism and expedience of the crew. The two gentlemen who worked on my carpets did a fantastic job. I would recommend them to anyone who needs the service.
The company was prompt in replying to my initial query and provided reminders of the impending service.
GREAT JOB!!!

Terrible service. I had carpet and wood floors done. The carpet cleaner was a separate crew as the first crew had not brought portable cleaner for carpet. You are coming to the fifth floor of a building; so you would know what equipment would you need for the job. They cleaned wood floor area and left shoe prints. I called and complained and was told the second crew coming out would address shoe prints left on wood floors after cleaning. Second crew knew nothing about shoe print problem but attempted to address it. Good thing I was covering both areas with oriental rugs as the shoe prints were still showing. I’ve used Stanley Steemer for years in Chicago. I’ll never use them again in DC.

First time using Stanley Steemer. They are
worth the extra money for their more
powerful truck equipment on worn stained carpets and professional expertise as opposed to the independents with an old machine and limited experience. Stanley
Steemer does the job in half the time and
the carpets come out twice as good with
stains not reappearing a couple of days after the independents. Finally, Stanley Steemer does not try to upsell you when they walk
in but do what is necessary to make you
satisfied at the quoted price. Definitely would only use them next time.

I have off-​white carpeting throughout most of my house. It’s good quality and cleans well, even though i have 2 cats that mess it up. Stanley Steemer has been to my house numerous times over the years and the carpet always looks great when they’re done. If any stains should «wick» back to the service, they gladly return and correct the issue. Ask for Lavar, who is timely, trustworthy and knowledgeable. I’ve tried other companies, both more and less expensive, and these guys are mid-​priced and do good quality work.

The booking process was easy and instructions and expectations were very clear. The crew arrived on time and did a great job. They were polite and worked efficiently, and my wall-​to-​wall has never looked better — except when it was new. I am very pleased with the results and would recommend this very affordable service without reservation.

I had my carpets cleaned yesterday and Stanley Steemer did a great job. The technicians were professional and very nice. The price charged was fair (and actually less than what I had estimated online!). My carpets are clean and free of spots!

I am getting ready to put my condo on the market, so I thought it would be a good idea to have the carpet cleaned. I called 1−800-STEEMER on Monday evening and Jason on the phone was absolutely incredible! I was able to use the coupon code APRIL and received $ 35 off the bill! Matt and Will came out the next morning and cleaned the living room and two bedrooms. They were done in 45 minutes. Matt and Will were both friendly and did a great job! Use Stanley Steemer!

We have a Persian rug with fringes that was in storage for quite a few years. We finally decided it was time to use it, but it sorely needed a professional’s touch. Stanley Steemer has been around for years, so we thought we were in good hands. I called the 800 number it directed me to enter my zip code, which allowed me to order a service for my oriental rug. I told them it was a wool rug when asked by the woman over the phone. She quoted me a price which I think was around $ 99.
The two Stanley Steemer service guys showed up the next morning. I rolled out the rug in my basement over the carpet. I asked the gentlemen if I needed to make some more room for them to do their job, like move my couch back some more so that they have plenty of room to clean the edges. But they said it wasn’t necessary and they would move the couch for me if they need the space. I then turn on the lights, and told them I wouldn’t want you to work in the dark. They two guys joked that they are used to working in the dark. I didn’t think anything of it. So I went upstairs while the cleaning was being done. Within 10 minutes, I was asked to come downstairs to take a look at the rug. The gentleman asked me if I saw a difference. Honestly, I didn’t see any visual difference. Well, the rug was damp, but its fringes appeared untouched, meaning they were just as nappy yucky looking as they were before the service. I asked him if they would take care of the fringes, and he told me that their equipment is too powerful. He then told me that I can use some hot water and a towel to clean them. *wait…what?* So it appears Stanley Steemer’s servicemen are too good to bring their own towels and use my hot water to give the edges of my area rug a little TLC, but they are good enough to charge my credit card for the full amount of an area rug cleaning without servicing my rug completely. When my husband came home from work, he pointed out that there were still some areas of ivory color that were darker than others, which I did not notice when the guys had finished their cleaning.
Note: I’ve posted a photo
I did call the 800 number again to voice my concern. The girl over the phone placed me on hold to inform the local Stanley Steemer management of my situation. She told me that they would come out to my house again to do it all over if I so choose, but «it would make little difference» and that they still wouldn’t be able to clean the fringes. Thus I declined. The lady apologized.
Then the weekend comes, and I received a followup customer service call to see how I liked the service. I told her exactly what happened. She was surprised to hear of my story, ie. servicing of the rug for less than 10 minutes and that it was an «incomplete service.» She promised that a member of the local Stanley Steemer management would be in contact with me either that day or Monday.
So I received a call from the local office, and nothing was really resolved. The manager did offer to send someone out to my house again, but did confirm that they just don’t clean area rug fringes. I was never offered a refund — not a word of it.
Of course, I couldn’t leave the fringes dirty, nasty, and cruddy looking, so I took it upon myself to get on my hands and knees with multiple rounds of gentle cleaning with towel and warm mild soapy water.
Sadly, I felt Stanley Steemer’s staff could have asked me more about my area rug from the get-​go. That way, they could have told me they would not be able to service the rug’s fringes for me, and I would never have had them come to my house in the first place. I don’t feel I had set my expectations very high at all. I am terribly disappointed. Not only did I pay full price, but I had to clean an 80-​in. x 10 ft. rug’s fringes myself for hours. My back hurt from doing so. I feel cheated, and I hope I am able to help someone else if they are considering to have their fringed area rug cleaned to steer clear of Stanley Steemer.

Polite, professional and courteous. Did a great job.

They are expensive, but when they left they had neglected to seal the grout as I had instructed and paid for. I was unhappy in the extreme, because I had a hard deadline I was working with. However, they did bend over backwards to accommodate me, politely handled my rant, and the work will be complete before the deadline. I would have given them 5 stars except that it took me an hour and a half to come to agreement with them about how we’d fix the problem.

I am so happy that Stanley Steemer cleans tile and grout. There are a million companies that clean carpet, but having a clean kitchen is so important. After Stanley Steemer cleaned and color sealed my kitchen and laundry room, the floor looked so clean, it looked like new. The color seal lasts for 5 years, and in between I just just have Stanley Steemer clean it once a year to keep it looking new.