Sterling Optical

I came in for a contact lenses fitting follow-​up appointment. When I visit them on Friday afternoon 3:15pm their door was closed with a sign «Closed for renovation» along with a hand written sign saying «Back in 35min» with a phone number. Remind you, this store is inside a shopping mall and the regular mall hours are from 9−9pm (Mon-​Sat, 12 – 6 on Sun). I called the phone and the voice mailbox was full. I decided to leave them a text message but no one called nor texted me back. I contacted the mall management for the renovation and they told me that the mall management are unaware of the renovation. I waited 35min in front of the store in hope for someone to get back– but who knows what time the sign was up for.
While I was waiting, I encountered two more clients of the vision place. One had an appointment at 4pm and they didn’t informed him that the place was closed. Another client was trying to pick up her glasses.
I will not visit this place again for multiple reasons but this experience finally confirmed that I shall never come back for their service.

This place SUCKS!!! from the staff to the owner… whoever she is as you will never see her. I guess our hard earned money is making someone happy! I beg of you… Please, Please go elsewhere, they do not care about the client only the dollar he/​she can spend. It took me 3 months to get a pair of glasses that I was told the lab messed up and then the second time the office scratched the lenses. If you like incompetence than go here, if not, with all of the optometrists in MC please… I beg of you save yourself the grief and go elsewhere. I tried but they refused to give me a refund… BIG waste of money.

At least they repainted. Now everything is ugly Mustard Yellow!