Jack’s Galena Carriage Company

All of these poor reviews makes me wonder if I got lucky. I had my ride in October 2012 and everything went perfect. I made great memories on my ride with King the horse.

Poor customer service. Was told to return at a specific time and they put another party in our spot who missed their earlier appointment. We stood there for over 10 minutes waiting for our ride and no one ever told us about the issue. They tried to brush it off and not even address the issue. We would never go back as they clearly did not care about their customers.

This company never returned our phone calls. We called before we left for our trip to make a reservation for a sunday carriage ride. No return call. No confirmation. We called when we were in the town of Galena to make sure the message we left secured our reservation for a sunday carriage ride. No return call. The owners of the B&B where we were staying at gave them a call. No return call. We went to the physical location of the carriage company and were told that they were out. The owners of the Galena Brewing company which is right next door, who I think are part owners of the carriage company, made some calls to help us. No return phone call. I don’t know what this place’s deal is. The website says that they are available on sundays and to reserve in advance. We did so and tried to continually contact them even though there was no response. Ever. If anything they could have at least pretended they were interested in our business and explain to us that their carraige service wasn’t available for one reason or another. But no. We got nothing. In a town full of places where one can spend their tourist dollar, and be happy doing so, don’t spend any at Galena Carriage Company. Jack’s Galena Carriage Company doesn’t even think you’re worth a phone call.

During my stay in Iowa, I was lucky enough to be able to ride along on the Galena Carriage. I have never been on a carriage ride before coming from the bay area, but being in Galena it just felt right. If you haven’t visited Galena, it feels like you walked into the past with brick buildings, wide side walks, and not a single franchise in site. We signed up for the basic package, a tour through old-​town Galena. The ride starts at the historic post office. Fun fact, it’s the oldest running post office in the Country. Anyway… I had a great time, the driver was very friendly and told us things about the horse and the town. And to add to the historic feeling, they have Clydesdale’s! Clyde was the driver that night. It was something fun and new to try, and I’m really glad that I did! :)
Please note, the carriage services runs through May through November and cash is only accepted. I highly recommend making an appointment in advance.