My wife and I have dined at this location a few times as it is close to home, but each time was a terrible experience. Very disappointing. The food was undercooked and the staff didn’t seem to care. I ordered the cajun chicken pasta and the chicken was cold, almost still frozen. Went back a few weeks later, got the steak faitas and the steak was barely cooked. This time, I politely notified the waitress. She didn’t apologize, took my plate away and brought back in the same way, still very undercooked. I didn’t touch it. She stopped back over, looked at my plate of untouched food and didn’t ask any questions. I have no idea how this location is still in business. –Brian
Steven H.
Évaluation du lieu : 5 Gallatin, TN
My family comes here every so often, and have had great experiences each time. Our server is usually attentive and the food was fresh.
Jeff C.
Évaluation du lieu : 4 Gallatin, TN
I visited here twice recently for the first time visiting a Chili’s in nearly 10 years. Both occasions were pleasant. I had their smothered prime rib burrito the first time and one of their combination of two meat platters the second time. The environment is what you’d expect, the service adequate, and the prices well within the mainstream. I’m not a big fan of these chain places, but my experiences here have been positive on both occasions.
James D.
Évaluation du lieu : 2 Gloucester, VA
Ordered Margarita chicken and cheese fries. Fries showed up hot and fresh. The chicken was cold and had a hair on it. Manager did stop by to make things better and took entrée off the bill for my wife and me.
Kristy S.
Évaluation du lieu : 2 San Diego, CA
I love Chili’s, but this location needs work. Our last two visits were a joke, we ordered two simple dinner items and after two hours. we still didn’t have our food, it took 20 min to even get someone to take our drink order. They did comp us our meal, so I didn’t give it one star. our waitress had the nerve to try and bill us the full amount. Not sure of we will be back..
Randy s.
Évaluation du lieu : 1 Gallatin, TN
this location is one of the worst I ever been in. I have had nothing but the worst service in chilis. I told the girl about all my bad experiences and she promised there wouldn’t be any issues and right from the get go. food was way to long to come out at a time when it wasn’t crowded. and the worst where you pay at the table the had to machines then come to tell us we swiped wrong machine. the place was dirty and no one seemed to care
Bill W.
Évaluation du lieu : 5 Youngwood, PA
Had a very good experience at Chili’s in Gallatin. Food was very good. Great service. Friendly staff. Good value.
Melissa B.
Évaluation du lieu : 1 Gallatin, TN
Don’t waste your time or money at this location. The past two visits we were completely forgotten about. Our waitress never apologized, and acted as if everything was completely normal. By the time we were served our food, we had sat there over an hour. It was not busy. It was Sunday at 2:30 in the afternoon. There were maybe five tables(if that) when we arrived. We are patient people, but twice in a row and it’s time to find a new family favorite.
Jennifer R.
Évaluation du lieu : 1 Mt Juliet, TN
It has been a while since we have eaten at this location and now I remember why. They like to say they ‘team serve’ you, but what they really mean is no one serves you. Every time we have been to this location there is a problem. Always poor service. The manager is unfamiliar with how Foursquare check in specials work and basically accused me of checking in twice(how?) to earn my 3rd visit free dessert. In addition, this visit my burger was overcooked(I asked for medium, it was medium well) and found a hair in my fries. Lastly, I planned to order the chocolate peanut butter molten lava cake, then the waitress informed me she was allergic to peanuts so I would have to pay BEFORE I ate dessert! This is not how I would expect this to be handled. Please save yourself time and money and drive on by this location. Go the Hendersonville location instead!
Wendy S.
Évaluation du lieu : 1 Hendersonville, TN
«Service was terrible, food was wrong and chips were greasy. The past two times the food and service was below average. We will not be back to the Gallatin location.»
Kyle C.
Évaluation du lieu : 3 Adolphus, KY
Food was ok. Tables around us kept getting other peoples orders. Our order was right, and our waiter was friendly.
Shannon L.
Évaluation du lieu : 1 Gallatin, TN
I brought my kids to lunch today at this Chili’s. Our waiter was high on some kind of substance, he was very rude(told my son to «stop drinking like a fish») cause he had to bring him refills, got our order wrong… and worst yet, there didn’t appear to be anyone«in charge» to talk to about the situation. I was very unhappy and I don’t think we’ll be going back, or recommending it to other friends.