Lowe’s

I can’t leave a negative rating, I wish I could’ve, piss poor customer service, long waits in the store. After spending seven hundred dollars on a grill and accessories and then a delivery charge I’d of expected the grill to be fully assembled.

I just moved to Gallatin from Hendersonville last month. Spent over $ 2,500 at Lowes in a 3 day span once I bought my new home. I was looking for a specific mulch that I had been using on my home. WalMart had the mulch for $ 2.87 and Lowes had it for $ 5.97. I asked if they offered a price match because I didn’t want to drive an extra twenty minutes to get it at WalMart (just being curious), it was like passing a law through congress. The initial response from their manager was basically to check WalMarts website. He didn’t want to call them so he directed a service staff employee to do so. They claimed I had a different type and that it’s not online at that price.
Making a new resident feel stupid and not doing proper due diligence illustrated a sign of unconscious incompetence which according to Maslow is a low level of learning.
I have since given all of my business to the Home Depot in Hendersonville and regret the AMEX card usage I had with Lowes coupled with my LAR account when I was a General Contractor.
The attention and intention for servicing a customer, no matter how much they shop at your store, should be under careful consideration and better awareness.
All of this over 8 bags of mulch and 30 minutes of laziness.

If you’ve ever wondered what Lowe’s does with all of the people who fail employee training, drive out to Gallatin. Customer assistance is non existent. Saturdays, Sundays, Tuesday morning at 9:30, it doesn’t matter. Try pressing a button in the lumber department for help and listen to the automated female voice beg for assistance until you’re intoning along with her. Try this on a dozen different occasions over the course of a year.
Ask someone for help and stand back while they hurt themselves trying to figure out how to pass the buck. The DMV is just down the road and Lowe’s would be well served to swap their employees for whomever the DMV gets the most complaints about. Some schmuck at Lowe’s HQ is trying to figure out why this store is the worst performing property north of Guadalajara and all it takes is asking someone to cut some carpet or to explain the difference between a 2×4 and a shovel to discover why the stoned, drooling illiterate 5^th grade dropout at Walmart is more helpful.
P. S. The old guy selling hot dogs out front is the best part of the experience, even if you find the smell of hot dogs revolting.

got to love lowe’s. It has everything you need to make you home better!