Pizza Hut

This place sucks, their management (andrew) is horrible with customer service. Plus their pizza is garbage, never buying here again! This isn’t the first time they forget to put sauce on my pizza, and i just kept saying mistakes happen but this was the final straw! ! $ 25 for a peporoni quesadilla basicly!

Poor customer service and cold food. When I called to complain the guy that answered the phone kept talking to another person on the phone and taking their order. It took a little while of saying «hello? hello?» to finally figure out that he wasn’t actually talking to me, but didn’t’ want to listen to the phone ring anymore. Why not just answer and ask if I minded holding? When I spoke to the manager and complained about the cold food they stated that they «had a lot going on right now», and they knew they were serving cold food. Need I say more? There are plenty of other pizza places in Gallatin, so I suggest you patronize them instead of this place. FYI… they wouldn’t give me a refund either.

Never again! Just tried to order online 2 pizzas and a pasta. $ 40 order for carryout from Gallatin Pizza Hut. Got a call saying they were out of the kind of pasta we ordered. I said sub another kind of pasta. «We are out of all pastas». I said ok fine sub a cheese pizza because the person who wanted pasta wont eat the other pizzas. But i think it should be free due to this hassle and that you are out of pasta. «I cant do that». I said get a manager. «I cant get a manager from the carry out area, you have to take that up w the register when u pick up». I said ok then give me the $ 7.99 2 topping large online deal. «I cant do that because we are not online.» I said ok then give me whatever is the cheapest deal you have. «I have medium for $ 6.99». I said ok thats fine. «but you have to buy 2». I that point I lost it and cancelled the order completely. Good heavens. Are you kidding me with this??? We will go someplace that actually has an interest in our business.

I’ve ordered from this location a few times and the delivery always takes more than an hour. Each time the pizza has arrived cold and not very appetizing. With all of the various pizza choices in the area, I would avoid this location.

This is Pizza Hut, so you know what you’re getting. I usually order on line so there aren’t «lost in translation» issues on the phone. Sometimes the pizza is outstanding-​exactly what you’d hope for from Pizza Hut, the way it’s tasted ever since you ordered in high school.
Other times, you wonder if the night crew are on loan from the local asylum. Orders will be delivered mixed up, backwards, or just completely wrong. Sometimes the pizza is just so-​so. Maybe this is what we all expect from pizza places, right? In defense of management, when I’ve complained, they’ve offered me a large, gratis. Not a comp, mind you, which would be most appropriate if you’ve ordered four larges and none of them were right, but it’s something. Even the wrong pizza is edible, of course.
I’m frustrated that this Pizza Hut doesn’t participate in almost every national or regional special, so when the offers come in on email, text and in the mailbox, odds are this store has opted out. It’s a legal form of bait and switch which you won’t discover until you’ve actually tried to order. It’s enough to drive you to order from Papa John’s.
My final gripe is this place doesn’t deliver after 9:45pm. You’d think just one pizza place in town would figure out they could own the late night pizza business by staying open just one hour later. But no!
Maybe it’s an absurd dream to think that Pizza Hut would be staffed by people who love pizza and want to put out a great product every time. By the looks of things, they’re struggling to keep the place staffed. It’s a tight labor market, though. Oh well.

I have always liked pizza hut and I would really like to able to continue eating their pizza, but every time I order pizza from this particular pizza hut the order is incorrect. I guess I have order from them five or six times. The first couple of times they got my order wrong and offered me a couple of bucks off my pizza. I thought to myself, give them another chance so I kept going back. They still kept getting my order wrong! I have tried calling the order in and ordering online… they still get it wrong. A few weeks ago I tried to order a pizza and they were out of thin crust pizza. Yesterday I ordered a pizza and once again it was incorrect. The guy at the pick up window said he was sorry and offered once again to give me a couple of bucks off my next order. The staff do a good job with customer service and they try to make things right and I appreciate that. But I don’t want money off my order, I want a pizza I can enjoy eating.

This is a great Pizza Hut. Always consistent, lots of topping, fast and friendly service!