McDonalds’s

We drove up and placed our order which included various items, but most importantly, a sweet tea.
After paying, we pulled up to the second window to receive our food. We waited patiently, for over 5 minutes, while nobody acknowledged us.
Afterward, a lady came out and I watched her grab a cup which was full of liquid, from a series of cups left on the windowsill. She then proceeded to pour out the liquid (sweet tea) from the used cup on the windowsill, into a brand new cup, then open the window and hand this new cup to us.
As you can imagine, per my disgust, I informed the lady that I will not be drinking this item, as I watched her do this. At which point she indicated, «Well, this is from the leftovers». I insisted that she fill up a new one, as we will not be drinking older tea, or tea that has been sitting on this windowsill for longer than I can imagine, as it was already up there when I arrived.
Additionally, after telling her to give me a new one, she informed me that she no longer had any sweet tea and that was all that was left. I immediately requested to have a refund, to which she stated, «The tea, or the whole order?» in a very irritated tone.
The lack of sanitation was disgusting, rude, and I cannot believe that it even occurred.

This place went down hill. They got my order wrong had to come back. Waited 15 minutes for my order when there were only 3 customers in the lobby.

Not sure why it’s so hard to get an order right, but apparently it takes more than a basic education. Happy meal toys are old and outdated.

This is one of the slowest and most disorganized McDonalds I have been too. There is always confusion and long waits in the drive thru. It seems as if no one communicates with each other cause no one ever really seems to know what is going on. Our orders are often not correct so we have started checking before we drive off. However it is conveniently located and the store inside is pretty clean.

I would not normally bother reviewing a fast food chain, but this McDonalds is so staggeringly bad that I cannot keep silent. While the décor has been modernized, the bathrooms were filthy, it took FOREVER to get the food. Staff made no effort to communicate with each other to correct inefficiencies. Food came with no napkins, no straws, and the fries were stale and unsalted. Manager walking through saw nothing, heard nothing, did nothing. This place takes apathy to new heights. Worst McDonald’s ever!

Disgusting went there today Saturday 645 pm place was filthy I asked to talk to the manager they just stared at me the ketchup was dripping all over the counter the garbage look like hasn’t had attention for a long time 13 disgusting trays before had napkins straws spills no toilet paper in the bathroom we asked to get a rag to wipe ur own table you think they would have got a clue but no they were taking breaks what was crazy they feel their drinks and they had to see how disgusting it was are go there in the AM drive thru I have a new role before I go through the drive thru I’m going to go inside and look no pride it’s sad

This particular Mc Donald’s is defiantly not the best, They constantly go through employes and they are slow. Some times they don’t even know how to run a card through the machine. One had actually asked for my pin in the drive through had to ask for the manager. The food is about the same as the employes its slow getting to you and half the time its either cold or stale.
If you are in a jam its an alright choice but it wont be my first choice.

Not from here decided to stop by to get breakfast with the family, worst mistake ever. Service was horrible, they had a line of people just waiting for coffee over 20 min

Well hello again McDonald’s. The fiancé and I are here to devour some of your hot and scrumptious french fries and sip a caramel frappé on the side! Yes yes, gotta love it!
What up Unilocal?!That’s right, we took a little road trip and made a stop here to fill our bellies some.
So this McDonald’s had the expected double-​ordering intercom boxes to make service «faster.» The reason why there are quotation marks is b/​c the so called service was not «fast.» Yes, you have the usual car that cuts you off in line b/​c they don’t know how to do the zipper effect but hey, it happens. But the reason why I say the service was not fast is b/​c a new recruit just joined the Golden Arch’s ranks! I probably waited in line for a good 10 mins before I made to the last window.
Don’t get me wrong, the staff was pretty cool. Nonetheless it took a while to get my order, but McDonald’s food here was on point. I was happy I didn’t roll away with the wrong order!

I was hoping a quick grab for dinner via drive thru but I had to wait in the parking lot for 15 minutes and counting… Still waiting. It’s just a #7!!!

Service was pretty slow that’s why the rating was a little low. But the food was good and the service was very nice and respectful, employees knew it was a longer wait and they acknowledged that. All real similar to McDonald’s standards I’d say. It made for a quick stop on the drive home from Sacramento. The sign is visible from the highway, and the parking lot is pretty big with lots of parking. The building was clean and comfortable.

Drove through today about 3pm.
CRAP. Basically the food tasted like it was on the shelf for some time.
10 pc chicken was the least nasty, but never, ever, try the Parmesan shake in a bag thing. It sucks.
The coffee was old and basically warm, not hot. Really lazy poor effort, as I saw the lady near the cashier swill the bottle around, so apparently I got the bottom of the barrel.
Fries were OK, but some were burned and should not have been in the bag.
The building itself was really nice, so my expectations were high, but certainly NOT met. I was in a hurry and didn’t feel like arguing with the people there. They were friendly enough, btw, but just not caring about the customers satisfaction.
Manager, you need to overhaul yourself or the team there.

Can fast food service get any worse? The person taking orders doesn’t have a clue about the menu, the person training the girl is texting on her cellphone and between the two could care less about providing service! Obviously the staff and management are unaware of how bad the service is because at the drive through they’re talking to each other and don’t even acknowledge the customer at the window! I won’t be back!!!

Horrible!!! I came to get some food with some friends and the lady at the drive thru cut us off so many times and was very rude when we were ordering. Then when we pull up to the window it turns out it was the Manager named Angelica. We let her know how rude she was and she basically just said «i apologize» and closed her window. Once we left she still forgot something that we had ordered!!! Such a bad experience

Omg don’t know why I keep coming here! They are slow don’t get the order right half the time… usually with the newbies!
The only ones in the drive thru n waited 4 to 5 minutes for 2 happy meals a salad n Quarter Pounder meal1
Look forward to the new site being built on Twin Cities road!

Came in around 1am, service was very slow even though we were the only car there.
The girls at the window were rude and kept looking at us and laughing, not sure what was funny. Eating fast food is a rare occurrence for us but it was 1am so it was most convenient. We def won’t be going back here anymore.

McDonalds are all pretty much the same across the board and not something I really eat but on our way to Sacramento one weekend Hubby needed Breakfast and he loves those McGriddle and McMuffin’s so we made a pit stop here.
I can’t say I had the same issue with the place being dirty as other reviewers have mentioned, it was actually pretty clean as McDonalds restaurants go, maybe they recently had a refit? At 10am it was surprisingly not at all busy and the staff were very quick to serve us. My Husband ordered himself a McGriddle meal for himself and for me — Orange Juice. I don’t like to eat junk food and actually had my own Greek Yogurt with Fruit Breakfast with me and the staff didn’t mind that I ate it there which I really did appreciate. My Husband enjoyed his Breakfast which was piping hot. Not too shabby for a quick stop on our short road trip.

It’s time for an update on my initial review seeings as how I just pit stopped thru the drive thru on my way to an appointment from Sac to Lodi.
T-​minus 9 months darn near to the date of my last experience here and I’m sad to say that the 1-​Star review must stand at this point and time.
Molasses. No not on the menu but that is the speed or lack of speed at which the all the transactions appear to take place at this particular Galt location. I’m not special in this respect as I witnessed on both trips here each paying customer be treated the same way as well as the length of time from order placement to order completion to be the same: Looonnnnnnnnggggggg waits which suck it big time.
Drive thru’s should be speedy and quick. I don’t mind waiting longer at say In n Out Burger however their stuff is made fresher than Ronnie McD’s hence the patience I have with them verses Ronnie’s…
RATIONALE for Lone 1 Star: Drive-​thru. 15 minutes from pull in to pull out. No joke, no exaggeration and although the drive thru was packed that is still no excuse. All I ordered was a large Diet Coke on this most recent trip unlike my first one which included food. Both trips here ended the exact same.
Slow as molasses.
This is McDonald’s and as such they should be used to the fact that by now people, especially people on a Saturday at oh say around lunch time are going to inundate them with drive thru as well as in-​store purchases.
Solution: Hire more people, train hired employees more efficiently from the front end to the back end of the consumer experience. IE: Money exchanged for a service/​product which includes speedy accurate service.
I do have a theory however as I grew up within this San Joaquin Valley and spent over 40’s year in it. It is a slower pace of life and people just don’t seem to have any sense of urgency what so ever. Which fits perfectly with the lackadaisical attitude and speed or lack there of of how they move. This is fact.

You’re going to notice a common theme among the reviews, and that’s that this Mcdonalds is VERY slow. I’ve come here during busy hours and during slow hours, and it really doesn’t make a difference. There seems to be too many managers on staff and not enough employees at any given moment, but this won’t help with your customer service.
They often get my order incorrect, sometimes laughably so (think a chicken breast instead of beef on your quarter pounder). They really need to work on quality control. This has pretty much forced me to keep my orders incredibly small and simple.
The place is often dirty, most notably the bathrooms. Most of the employees do seem like they just don’t care to be there, although there are a few who always greet me with a smile and are always upbeat. It is those that I count on to make sure I get what I ordered.

This place sucks. They always get my order wrong. It was sooooo much better when the previous owner had it.