Islander By Choice Heat N Air

I rarely write these reviews, but I was so put off by my experience with Islander By Choice that I made the time to retrieve my Unilocal login information and write about it here.
My wife and I recently bought a house, but soon after moving in, the downstairs A/​C went out. We had a First American Home Warranty, and so we called them. They sent a technician from Islander By Choice to come have a look. Eve showed up, and quickly discovered that some electrical components on the condenser unit outside had shorted and melted. She informed us that she had to get into the attic to check the evaporator/​blower unit. I got a ladder setup to get her into the attic, and she went up there and I went downstairs. After a while, she came down, and announced that we would have to wait on First American for a decision on the repair, and that the blower unit needed to be cleaned thoroughly. She also told me that the cleaning would NOT be something that we would have to do before replacing the failed components outside.
After she left, I went into the study to find that one of the blades on the ceiling fan had been bent at almost a 90 degree angle. This fan is about a foot away from the entrance to the attic. She didn’t mention the damage to me on her way out. I didn’t want to raise a stink about that, as I wanted my A/​C fixed ASAP.
When we heard back from them a week later, they informed us that we MUST get the blower cleaned in order to replace the components on the outside of the house that had failed. They also told us that this service would be $ 800, and NOT covered by the warranty that we paid for. They told us that First American had required this of them. So, we called First American back, and they told us that IBC had mandated the cleaning. I got frustrated and called IBC back. I spoke with one of the owners, who denied that it was their rule, and pointed the finger back at First American, and then said that we should have been maintaining the system to begin with. I told her that we just purchased the house, and so we had not had the opportunity to maintain the system. I also explained to her that I didn’t understand how the inside unit being dirty could impact the electronics responsible for the relay/​cap outside. She refused to discuss the situation with me any further, and after I protested, saying that I needed some kind of better explanation, she hung up on me.
I called back, and someone else answered the phone, and told me that she was on the phone with the First American people, and she was figuring it out with them.
We called around and found out that other companies charge only $ 400-​$ 600 for the same service that they were «offering» us, so we called them back with this info. They agreed to drop the price to $ 600, and then changed their story about the «requirement» of the cleaning, with the owner saying instead that «she couldn’t ‘in good conscience’ fix the unit without cleaning it first.» That seemed odd to us, because her conscience had no issues with overcharging us by at least $ 200.
A few days later, Eve and another tech showed up and went to work. After, the system blew quite cool, so I thought all was good. However, a day later, the OTHER A/​C unit stopped cooling. I’m not saying it’s impossible that this is a coincidence, but I DO know that both units in the attic are right next to each other, and that both units outside are ALSO right next to each other. They were crawling all over both of them while the work was being done.
So, frustrated, I called them back one more time, and this time, I added the broken ceiling fan to the mix. I was told that I would have to contact First American Home Warranty (again) to get a NEW claim started, as this was a different issue. I asked if someone could come look to VERIFY that nothing was done wrong. I was told no. I was then told that the owner had spoken with the technician about the fan, and that they «had been nowhere near a ceiling fan.» I explained to her that this statement was incorrect, as the entrance to the attic in the ceiling is about a foot away from the ceiling fan, and that neither myself or my wife have gone up into the attic since long before they were ever out there. She denied that it was possible that they could have damaged the fan. After I told her that I could send a picture, I was sarcastically and angrily given the owner’s email address, and told that she personally would come over to look at the fan. I explained to her that this would be great, and that they need to learn some basic things about customer service. I explained to her that «you’ve already got one customer that’s unhappy about several things that you’ve done, and instead of offering to do what you can to try and resolve the situation, you simply deny responsibility and hold to that attitude regardless of what your PAYING CUSTOMER’S opinion is.»
So, we were ripped off and lied to. I will update this if they fix the fan.