Tires Plus

It’s hard to write auto service reviews because you generally don’t know if you’re being jobbed. I got four new tires today.
Good: Work was completed on time. Service was pleasant and helpful in deciding the right tires for the car (I went away from the OEM and every other tire place I called wouldn’t play ball).
So-​so: The tires and rims were dirty when I picked it up. Not that the car was clean to start but they got noticeably worse.
No real negatives.

Took my Toyota Highlander in due to hearing a squealing noise from my front brakes and thought I may need my brake pads replaced. I then get presented with a $ 369.00 estimate telling me my rotors were seized up and had to be replaced and my brake pads were bad. I declined as my wife’s a business manager for Carmax and I wanted another estimate. My rotors and pads were perfectly fine and I just needed my brake pads adjusted. I paid $ 59.00 at Carmax for the service. Tires Plus, you don’t get loyal customers by lying and taking advantage of people! I’ll never use your establishment and you should really be ashamed of your establishment for trying to rob people of their hard earned money.

Easy, painless, and quick, despite no appointment, to have a leaky tire looked at and replaced (dropped off at 4:30 and picked up at 6:45). Nice to have a mechanic open past 5 pm. Haven’t tried any other services, but they seemed to have a good supply of tires in stock. Probably won’t change from my usual oil change mechanic unless they offer a coupon or big discount.

To be fair, tires plus customer service wrote me a check for $ 75 (for the rebate that never was) and the store refunded the tow cost. But, it was only because I wrote a review. I appreciate that they did this. Honestly, it was never the money, I just wanted a safe car ride for my wife and child.

Stopped by on a Sunday to have my tire looked at (found a nail embedded in the tread). An employee took one look at the nail and said the tire was not pluggable and that it needed to be replaced. My tires were purchased from Costco so I decided I make the trip to the Arundel Mills location (it’s not exactly close to Crofton so that is why I went to Tires Plus first — I would have been willing to pay them to plug it vs driving all the way to Hanover).
Costco plugged the tire and had me out of there within an hour.
I don’t get it. Maybe the guy wasn’t experienced enough to make the correct call? Maybe he was too busy and didn’t feel like wasting his time with a plug… Who knows.
Lesson learned: Next time, I’ll just bite the bullet and drive to the Arundel Mills Costco for tire repairs. Their customer service is reliable and consistent. This place, not so much.

1 star. The staff is down right rude. Went in to get my tire checked out after it was going flat. I was told I had a nail in my side wall. I knew I had to buy a new tire I asked for the pricing for the tire that would match the rest. They told me the only tire they had was $ 420 I asked them if they had any cheaper ones and they insisted they didn’t until I had my mom call and ask which ones they had in stock and told her they had one for $ 120. I guess getting swindled is how they make money here

Paying for new tires sucks. Paying for new tires a month before your wedding, really, REALLY sucks.
Apparently, I’d taken one road trip too many without even giving thought to the wheels that we getting me there. I stopped into Tires Plus en route to NYC for yet another trip. I just wanted to get an oil change and go. I dropped off my car and then walked to the donut shop in the same plaza. Thirty minutes would be plenty of time to eat, relax a bit, and then scoop up my car. I was just beginning to eat my breakfast sandwich when my cell rang.
«Elsa… It’s Tires Plus. Sorry, but we have a problem. Uhhh… you need new tires… and bad.»
My first thought was «Scammers! WTH? I just wanted to get an oil change. No one asked you about any tires! Plus, those tires are a little more than a year old. You’ve got to be kidding me.» I was ticked… mad because I assumed they were taking advantage of a woman who came into a car shop by herself. With the accusations flying around in my head, I grabbed up my breakfast and stomped back to the shop incredulously.
I don’t know if I gave that feeling off or if the guys at the shop had had to deal with women who felt the same way, but before I could even protest, the guy behind the counter was walking me in the garage to show me exactly what he was talking about.
Faced with the facts, my accusatory thoughts went silent. Those tires were bald. Not bald-​ing, but BALD. I’d seen bowling balls with better grooves.
How I didn’t notice, I don’t know. The alignment was off too and it was wearing away at the inside of the tires, shredding them with each mile I drove. Had I not stopped in when I did, one in particular wouldn’t have made it. It was about to blow!
I asked the dreaded question: «How much?»
They didn’t sugarcoat it. It was going to be close to $ 900 total… at least that is what I should have paid, but with coupons that they gave me and a deal on tires that fortunately was going on at the time, I wound up paying $ 670 or so. A steal.
It was the first time that I felt like a car shop was trying to SAVE me money, especially since they knew that the costs were unexpected. A little bit of care and great customer service softened the blow of the bill and made me a repeat customer. Yeah, paying for tires a month before your wedding sucks, but something tells me if I hadn’t gone into visit the guys at Tires Plus, it would have sucked more.