ALEX AND ANI Roosevelt Field

This place is absolute trash. I wish I could give them zero stars. First of all, I went in there looking for one item and they didn’t have it. Now that’s not a huge issue because I understand that not all stores can be fully stocked at all times. I would have appreciated a little more effort from the woman who was helping me. She didn’t even bother to check in the back of the store to make sure.
What really annoyed me was the complete incompetence of the workers there. I waited on a line of about 10 people for more than 50 minutes. I had no idea what was taking so long with each transaction but when I got up there they showed me why it was taking so long. The employees were causally conversing with one another while completing each transaction which drastically slowed down their pace. Also, each small job required at least 2 if not 3 people to complete because no one had any idea what they were doing. I didn’t even get a receipt. As I was about to leave, the woman at the register told me she would email me my receipt which I needed but I never received it.
I am whole heartedly unsatisfied with my experience here and I recommend you find somewhere else to buy your jewelry unless you have at least an hour of your time to make what should have been a 5 minute ordeal.