Finish Line

I love it when my husband shop for an item:
he goes straight to the section of the item he needs (today –sneakers), look for what catches his eyes, ask for his size, try it on, if it fits, it clicks. Done!!!
The store carries mostly Nike products. This location is turning to be my hubby’s favorite store– reasonable prices comparable to a NIKE store. Today’s experience in the store was easy, was helped right away (i like their idea of a lady watcher standing over a bench for a view of customers who may need help) and luckily the store carries the shoe size my hubby needs. A smile was seen on his face as we were walking out. No complaint, no aggravation feeling and no side remarks. That’s very unusual.
Definitely coming abck.

Went looking to replace my running shoes. The staff was extremely knowledgeable and helpful, especially on a Monday morning. I will definitely come back here to shop!

I went in to buy a pair of of sneakers. Once I found ones I liked the sales associate was very helpful in helpingme, however they did not have my shoe size which is very common in womens size 7.5, which is understandable. She said she could have it shipped to my house since she did not have it in stock. I agreed the whole process took about 20 minutes. She realized a local finishline store may of the size I need and it would be quicker from them and I was able to come in two days following for pick up, instead of shipping to my house. I was told I would receive a confirmation phone call once it was in possession, of course I didnt receive a call. I called them, was placed on hold for 5 minutes. I tried again and finally was told the sneakers were in house. I come to pick up my sneakers, the sales associate had a funny face while attending me, asked my name and got it wrong. She was persistant, finally I received my sneakers she opened the cover to check the correct size and sneaker and from my viewing behind the counter seemed okay. I asked her if something was wrong she seemed very hesitant and said no. As I was walking out the door I decided to look at my new purchase I made. Realizing that the sneakers already have been WORN. The bottom of the sneaker had a pebble stuck on the bottom from ware and yellowing on the edges. Mind you the sneaker was white! VERY noticeable. I immediately went back into the store for a return. I just dont understand why anyone would sell a sneaker that was used and worn! I paid full price for what I wanted. Very dissatisfied, She apologized once! I understand this was not her fault. But common sense why would you sell a sneaker used, clearly used. She did not even attempt to satisfy me after all that. BIG FAIL!!!