Kroll Window Construction Co

Got a call to try and change my appointment time and the sales consulting was extremely rude on the phone. When I brought up canceling the appointment he seemed relived like I was taking a large weight off of his shoulders. Very disappointed in lack of professionalism that I received by this sales consultant. What happened to the old fashioned customer service?

One of the worst sales experiences I’ve had in any industry.
I requested an estimate for a new roof and had a sales guy come out to my house. When he got here I told him unfortunately that I needed to leave soon, my wife is upstairs sick in bed, my 1 yr old is sleeping and my 3 year old is bouncing off the walls. I warned him that my attention may be split, but I still wanted to talk with him.
I listened to what he had to say and we covered all of the areas I wanted to talk about as well; however, he seemed offended and felt like I didn’t give him the time of day despite me warning him about how the conversation would go. He was slightly pushy and seemed more interested in getting me to sign on the dotted line the same day, than me as a customer.
I clearly told him we are collecting quotes this week and will make a decision within the next two weeks. This frustrated him and he proceeded to tell me about the numerous sales visits he makes every week and how if we can save them time by not doing return visits, then he could save us money in our project. I told him that he wouldn’t need to come back as we will make a decision within two weeks’ time on which company we want to work with. After 30 minutes he clearly felt I was wasting his time, got up mid-​conversation and walked out as I was asking him for a record of the quote that we discussed.
Not every customer will be able to sit down with you on a Sunday morning and have a formal business discussion, especially when that customer is taking care of 3 other people simultaneously. If they forewarn you in advance that the conversation may be a bit broken and that they need to leave soon, the salesman needs to adapt to the customer’s environment; especially when they’re serious about spending up to $ 15,000 in cash and would be a repeat business customer on other projects.
Don’t waste your time with these guys because their time is clearly more valuable than you as a customer. That’s the message I received today.

I’d be doing the public an injustice by not leaving a review of this scam of a company! When toothpicks are being added to help with adjusting cabinets, it’s safe to say you could get better craftsmanship from a blind man! If you insist on using this company, do yourself a favor, flush some money down the toilet, save yourself from the grief of their ignorance and then hire someone else who knows what their doing.

I am increasingly displeased with the service of Kroll construction. 3 years ago I needed to have my roof replaced. I knew it was in poor shape. The quote was bait and switch. I was initially quoted in the low 4K range and halfway through the project Kroll more than doubled the price because decking needed to be replaced. It was known the boards were in poor condition. The quote should have been more accurate.
Within the first year a single fell off.
Meanwhile at the hall of justice since they have my cell number I get sales calls.
3 years later I found a portion of a single on my front porch. Why I am having another single issue.
I place a service call and I was told it would take at least two weeks for someone to show up at my house. Two weeks pass. No one showed up, but I did get another sales call from Kroll. I called Kroll to inquiry when someone was coming over. The story changed. I was informed there would be a 125 dollar service fee. It is ridiculous. $ 125 to send someone to my house despite the fact I am 4 miles away from HQ and already I paid them over 8K. The lifetime warranty they sell you on is meaningless.
I called Kroll out on their poor service. I told Kroll that two weeks and I have not even received a followup call. I was apologized to, but this does not negate incompetence.
Overall, I am not pleased and regret I did not conduct business with another company.

Did my windows last year and I get compliments from every exterior laborer on how nice they are. Thanks!

spent almost $ 50 000 on outside work, work was to be completed within two months, it took five months, very very poor workmanship, BEWARE go elsewhere. The people at Kroll all are very nice, however their door and window installers are horrific, also had a roof, gutters, garage door and all trim installed without a problem. PURE DECEIT INVOLVED WITH THE DOORS AND WINDOWS…