MAC Cosmetics

I usually never go into MAC, just because I almost always hear negative reviews of staff (not necessarily this store, just MAC stores in general). I decided to go in to the store, because I’ve been wanting to change up my makeup routine. I was greeted by a MUA, Lisa. She asked if I needed any help. I was just looking for right, but I would ask her if I needed help. Maybe 5 minutes later, I needed an opinion on what foundation color would be better for me. Lisa was awesome, showed me on each side of my face what each would look like, and gave me a few other recommendations. Overall I was pretty happy with my experience.

Ive always loved this location but now even more because I found my new favorite makeup artist, a new girl Christina, she is very knowledgeable and makes you feel like you’re her first priority. She doesn’t make you feel rushed she takes her time and shows you the best products for you. I will definitely be coming back to this location it was a pleasure!

I seriously cannot understand how unhelpful the employees are in this MAC location. I frequent MAC at least once a month and every time I come to this location I leave incredibly annoyed.
Today, the store was completely empty and yet I was not welcomed to the store or offered assistance. When I inquired with one employee, she actually held her hand up in «wait» motion while she continued to have a conversation with another employee.
I don’t understand if there is not a manager present, or if they find this kind of employee service acceptable but it’s pretty ridiculous.
This may be the closest MAC location to me, but I’ll be avoiding it on principal alone.

the workers here are beyond rude and nasty. I came in for a makeup trial and the girl treated me like garbage. she was no help at all. she insisted she would be walking away from my makeup to help other customers meanwhile no one was helping any customer out throughout the store. the lady was just horrible at her job and very obnoxious. ended up walking away from the trial. worst experience.

The first thing I noticed was a MESS! Make up was everywhere. This is the only Mac store that I’ve been to that looks like a hurricane ran through it! Completely unacceptable. As a consumer I want to be greeted [which I was not] and I want to be able to find products. They need to get someone in here ASAP to get this store in order and clean!

Well, they lost a sale today, walked around and around the Mac makeup counter, the girls working there were chatting amongst themselves and never acknowledged me or asked if I needed help in the 10 minutes I was there. So, Urban Decay made a nice healthy profit for being friendly and helpful!!!

Coming into MAC is never a good experience. Almost every girl in there feels like they’re the sugar honey iced tea. Well, at least all the MACs in Roosevelt Field Mall. Anywhere else I go, I am welcomed and encouraged to learn about makeup. I specifically went into the MAC Macy’s location in RF. I just stood there waiting for help for 10 minutes until I finally had to go up to someone. The girl kept rushing me, she didn’t answer any of my questions. She was like «yes yes that’s good trust me» didn’t even offer to apply it on my skin or test my skin tone. It wasn’t until another associate decided to help me, if it wasn’t for her I wouldn’t of bought a single thing. I’ll never shop in another MAC in Macy’s again, most of the associates need to come back down to earth.

Ok, so there is always the unity foolishness of the makeup world and I get that. But I am so over coming in this store! Every time I come into this location there is an issue. This time, the store was not busy and I could not even get a standard greeting! I had a sheer bag full of empty «Back to MAC» containers in my hand and I played in makeup, swatched lipstick for at least 10−15^th minutes and was still unacknowledged. I went and stood at the cash register and finally someone asked had I been helped. I let Employee# 454 479 know that I was really here for a quick pick up and to render some back to MAC containers. She advised me that she had other customers waiting. I let her know that If been here for at least 10 – 15 minutes and hadn’t even received a greeting. And I was there before the other customers even came in. She apologized and came back quickly. I’m not going to get all crazy in this review but seriously, the lack of customer service is ridiculous! It’s like this every time I walk in this store! I’m not coming back to this location to spend my hard earned money to be treated this way! Sephora is right down stairs! Class it up a bit would you?

The sales associate noticed me and helped me right away. She answered every question and helped me find everything I needed. Ask for Sarah, she’s the best and knows a lot about makeup.

I refuse to give this MAC location any stars… I went there today to return a purchase with receipt… The manager Stanley (and his girly ass) had a problem… He looked at me a me and asked if I wanted to go an exchange, I replied No, just my refund. He then gave me a dirty look and then scanned all of the products I was returning, extra examining them. Keep in mind I just brought them 1 day ago! He then took the next customer’s exchange and went in the back with my receipt explaining he needed to further examine my receipt/​transaction. After 10 mins he came back with an nonchalant attitude, asked for my ID and did the return. This was the nastiest experience ever at this location, but there have been other distasteful experiences here. Like on a regular basis a non crowded store and all ASSociates ignoring customers until they ask for help. DO NOT PATRONIZE THIS STORE! MAC/​Estee Launder needs to monitor and train there staff. And I will be calling corporate to make a formal complaint and sending an email through there website!!! Mind you I have been a MAC customer since they had 1 store in NYC (the Village) on Christopher St and Gay St! I’m done with there Ghetto behavior

I went to both the MAC inside the mall & inside of Macys. I went to the one in macys first since I entered the mall through Macys. There was a lot of customers trying to get lipsticks and in my coat, none of the sales women even looked at me. Hell, they looked happy when I walked away.
I then went to the MAC Store in the mall minus my old coat, looking like the girly girl I truly am *sarcasm*. They helped me find the lipsticks I wanted, except for one. I also should have been more careful because the sales girl gave me a color I didnt want buying (I had a list of colors on my phone) but it was still a great shade. The fault really was on my part. Left with a foundation and 4 lipsticks

Well the manager (Jessica) is a total Bitch…
For the first time today we actually found someone real nice, her name is Shirley, very helpful, knowledgable and is the only one that know what she is doing! Great makeup artist!
Shirley really should be the manager in this store, super nice girl made us feel very welcome in the store and happy — we had a great time.
And the manager I don’t know what’s up with her, always with an angry face — rude — she is ridiculous!
Will be back to see Shirley anytime! :D

In my past experiences in this location I haven’t had any trouble as the past reviewers mentioned however I will agree that it does take them a while to tend to you but overall no problems

Horrible workers, who can’t even match you to concealer or foundation! I walked in and asked for a concealer lighter thank my skin color because i want it to brighten up my under eyes. THEY GAVE ME LIKE 2 SHADES DARKER! it wasn’t the one she applied in the store! so i went back to return it and they didn’t want to give me my money! HOW S IT MY PROBLEM THAT YOU DONT KNOW HOW TO MATCH PEOPLE TO THEIR CORRECT COLOR. Workers are rude, and I don’t know why they work their cause their faces were cakey as F***. Horrible place don’t go there, your better off at Sephora.

I always have a horrible experience at the MAC store in Macys. I know what I want all I need is for you to get it charge me and I pay. But instead I wait 30 min to give up and go to the wonderful MAC STORE upstairs. OK yes you had a bridal party but does that mean that every associate has to help them. What about the little people who need help too. This store is not my cup of tea… one more complaint before I go… Why would you tell me Im busy and I will get someone to help you if your not going to do it. Just horrible. Ladys and Gents go to the MAC store on the second level of the roosevelt field mall.

Little make up section inside Nordstroms. Slow down and let them sell you some super mascara… or do what they do in LA… let them put fake eyelashes on you for a day… I tried it… I liked it! Haven’t worn them since… The mascara is powerful!
Also was sold some super gloss. All these glamour tricks are fun. Good if your going somewhere and would like make up done for you with super mascara, etc.

This is not my preferred MAC location for various reasons.
The top reason being the service. They used to have a great staff of makeup artists that would answer any and all of your questions as well as actually demonstrate how to use their new releases. The new staff is usually just sitting around, chatting, and unwilling to help. Last night, however, I was lucky and had an MUA that was more than willing to assist.
The one thing I love about this location is the layout. The new releases are front and center and eye makeup is with eye makeup, unlike some locations where eyes are with cheeks.
I do try to stop by here when I’m in Roosevelt Field if I need some goodies or refills.

I went to MAC for the first time last week, and was immediately hooked. Anna did my make up for my bridal shower that morning and was INCREDIBLY helpful. My birthday was a few days later and I got a make up lesson in the Times Square MAC. The level of artistry was nothing in comparison to Anna’s. If I had known, I would have come back here!
I’m now hooked on MAC!

This place is a pain to get to, but well worth it once you get here — a lot great shops in this mall, plus they have MAC here.
The place is clean and well kept.
I forget the manager’s name here, but she can come off as cold on first impression… she’s just misunderstood.

How do I give NEGATIVE stars?
I’ve always loved using MAC products, and when I came to this MAC location to find my favorite eyeliner, I was very disappointed. In fact, I was so pissed off that I have not bought one single MAC product since the incident (which was a good 2 – 3 years ago).
I went in, and you feel as if you’ve walked into Chanel — haughty, snobby, unfriendly air. The «you can’t afford it» attitude is all over that I am almost suffocating in it, even though I surely can afford it!!! I mean, HS students can afford MAC, geez.
I waited a GOOD 20 minutes in front of the eyeliner counter, where there were at least 2 – 3 salespeople walked past me and totally ignored me. It must be ’cause I was in a t-​shirt and shorts.
Finally, with my temper rising, I flagged down a woman, who gave me a «I have no time for you» look and asked her for a specific color, to which she replied «We’ve discontinued that» and walked away, without even trying to recommend something else.
I have never been treated as rudely in my life, and I made sure MAC headquarters heard me. I wrote a scathing letter about how disgusting their employees at MAC in the Roosevelt Field mall was, and they sent a letter back apologizing, along with a cheap tube of mascara. Hello, I TOLD you I was buying EYELINER. Geez.
Can’t even get their apology right!