Cole Services

SATISFACTION GUARANTEED!!! They sent JIM for my plumbing problem. He was professional, honest, and fast. GREAT SERVICE!!! I wouldn’t recommend any other company but COLES!!!

With the heatwave of the summer 2015 I replaced a furnace and had a/​c added to my home. Cole Services was by far the best quote as well as the most on top of getting me a quote. They offer a no interest payment plan and could get the job done quickly. The team that put in the unit did a great job and were very professional. The system works great and I added a smart thermostat that makes the system very efficient. Now that el Nino has arrived I discovered a water leak from putting the system on the roof from the rains. I called Cole services out to my home to fix the problem within hours of this happening. Lorenzo the service tech found the leak and fixed it quickly and was very kind. Susie who took my call and has worked with me through the installation and the repair has always been helpful and takes a genuine interest in the client. I highly recommend this company.

Outstanding customer service!!! Had a plumbing problem and called, the representative was really helpful and sent Jim Fisher over within a couple of hours. He was very professional and respectful. Explained the procedure in detail. I would highly recommend Cole Plumbing services to anyone!!!

Cole Services is awesome! They are prompt, give options, don’t try to force unneeded work, and are just generally nice guys, especially Phil and Anthony. The office is staff is great to, they communicate with us if they are running late, and are always very friendly.

I am very pleased with the work provided by Cole Services. The company and employees were very professional, courteous, and fast to schedule an appointment and complete the work.
Ralph K.

UPDATE: Company contacted me and may be offering me a complete refund. …Worst service ever! This company is a shady plumbing company looking to nickel and dime you at every opportunity!!! Technicians are incompetent and very rude. We had an awful encounter with 2 technicians. It’s almost a joke how they answer the phone «how can I make you smile today?» Each interaction has been nothing but insulting and frustrating. I would never call this company. I wouldn’t wish this service and financial robbery on anyone!!! I seriously wish «zero» stars were an option. Now I am looking for a plumber who knows what they are doing. Seriously sucks that I’m paying for this job to be done twice.

Where to begin– cole services has provided me with awesome customer service. From when i initially made the call to when the technician left my home. Kept me calm and insured me my drain issue would be resolved. I was updated with my appointment and not only did the technician showed up sooner than we expected but got straight to work and got my drains going with in minutes. Extremely satisfied and couldnt imagine going with another company. I will be calling back to schedule our yearly heating and air maintenance as well!

Well well well, what else can i say! VERY happy with the professional and friendly service by Garrison. I had 2 major problems. Bad clogged in our kitchen sink and an overflowing sink due to clogged pipes when using our washer in the garage. GARRISON worked long and hard and even went up our roof to tackle the task. Removed and showed me the clogged pipes on both and replaced with new ones. Also used their hydrojetting system to clear drain clogged. Garrison worked hard and when done cleaned up everything and for that day my drain problems was reolved. Great service!!! Friendly and so worth it!

These guys are Fantastic! My wife found these guys on the streets doing a job on New Years Eve. My wife spoke to the Repair technician and he had her call the office. My wife was so impressed with the customer service and how professional, kind, and courteous they were she told me to call and have them look at my problem which I did and she was right I found them to be the nicest company I have had the pleasure of dealing with. Susie is a sweetheart, she went over and beyond her duty to help deal with a persistent problem. All the guys there Keven, Matthew all do their best to get the job done. I am a General Contractor myself and I would call these guys anytime.
Mr. & Mrs Geiser

We were very pleased with the service and installation that Cole Service heating and air provided us. The installation crew was very clean and efficient. I don’t believe that we would ever use another company after this very pleasant experience.
The company followed up after the installation several times. Making sure that we were more than happy with the service and products that were provided.

Approximately one month ago a Cole technician came to diagnose our furnace which was not turning on. I spoke to a supervisor over the phone who also came to diagnose the problem. He gave a whole song and dance about our ducting being too small and parts that needed to be changed in the furnace. It sounded like a whole heating system overhaul. I scheduled a follow up service when I would be home to discuss our plan. Prior to the appointment, I changed the thermostat. The system worked perfectly. The system is still running flawlessly now. I avoided giving Cole thousands of dollars with a hundred dollar fix.
I do not trust this company and will obviously never use them again. They appear to be thieves and dishonest. In addition, they made my wife feel uncomfortable.

I’ve been a customer of Cole Services for 2 years now. I have met some quality people from this company and they have been so professional and helpful up until Summer of 2015. Not sure what changed but the customer service has gone down the drain which is too bad because they would exceed my expectations every time I would call them for help.
My bad experience with Cole Services started after a big job that was done to replace my water heater tank with a tankless system and also a water conditioner. The technician who installed the whole system decided to just leave my house and not let me know whether he finished or not. I had to start calling to inquire on what was going on. I was informed over the phone that he had in fact «finished» the job. Long story short, I had to call about 4 different times about this install because first the hot water wouldn’t come out from any faucet, followed by another call because water was leaking from one of the newly installed pipes, followed by one more because sediments of the new job got through the pipes and clogged all my faucets and toilets. I also found the hard way, the technician had shut off the gas to our drier and left it like that. I didn’t call for that because I was able to figure it out. I thought i was done with all the quality control issues. I decided to test what i had been promised, «water so clean you’ll be able to drink from any faucet in your house». The tests i did for hard water showed the level is still hard, so I’m not sure what the conditioner is doing. Probably something wasn’t installed properly. I have made about 6 calls in over a month period to get this fixed. I keep getting promises that i will get a call for someone to come out and fix the problem but so far It’s a different promise every week. I have asked to speak with management but they are surprisingly never available for me. I have even asked for the owner’s business email address to get this addressed but I was told they were not allowed to give me that information over the phone.
The two polite persons I’ve spoken over the phone have told me that the manager «is on it». Many things come to my mind when they tell me the manager is «on it» except helping me resolve this issue. So here i am, still trying to figure out how to get the 100% Satisfaction and Quality guaranteed promise that was promised to me when i purchased this expensive system from Cole Services.

Roscoe gave me a call this morning to discuss my Unilocal review and ensure I’m a happy customer. He gave me a large discount for services, an additional year of maintenance, and told me about next steps in the city permit process. It was really nice to have someone personally call to inquire about the service I received and to make sure I’m a satisfied customer. This shows an effort to make things right. Not many companies would bother doing this. Cole Services realizes the power of online reviews and is therefore making a concerted effort to ensure customers are completely satisfied.

I have literally never written a negative review on Unilocal.However, I have to say the service I received from this company actually got me to log onto my computer, sign onto my Unilocal account which I rarely use and proceed to write a warning to all that they should NEVER deal with this company.
I had a problem with my air conditioning unit which was making loud noises and not functioning properly just a couple weeks ago. Unfortunately, the previous owners used this company to install the original unit in 2011 and although he had warned me that his experience had been less than stellar, I thought I would give them a try since I thought they may have some advantage in figuring out what was wrong having installed the device. What a huge mistake!
As all previous reviewers have noted, when you call, there is a perception that this may be a competent company with reasonable customer service. But it all went downhill from there. They tell me that the initial diagnostic fee will be $ 89 and they gave me a time frame as all companies do for when the repair man would come to the house of about 2 – 6 PM. At around 5 PM that day, the company called and said they were running very behind and that he couldn’t make it. Although it is definitely an inconvenience to arrange for somebody to be home for 4 hours during a work day for the repair, I conceded that this may be possible and rescheduled for another day.
When the repair man showed up 2 days later, he stated that the noise coming from the air conditioning was due to a filter problem since it had been a long time since we replaced it. He said he would order parts, proceeded to try and sell me a 3 year «package» to maintain the air filter then said the parts would come in Monday and he would return to install the filter. I call the company Monday to confirm the parts have arrived and what time he his showing up and they tell me that actually he is scheduled to come in Tuesday morning which is news to me. This is the 2^nd time that the appointment has been made on their whim. I arrange for someone to be home Tuesday morning and he shows up and quickly changes out the filter.
Over the course of that week, we realize the air conditioner is still making the same noise and having the same problems. I call the company again. They tell me they will send out the repair person again to figure out why his initial diagnosis of the problem is incorrect. The morning of the appointment, I get another phone call and as you can probably predict by now, they tell me that the repair person is unavailable and they would like to reschedule. I am irate at this point because of the multiple changes in their appointments when I have taken time out of my schedule to wait for a service that I had already paid for. I tell them that this is the 3^rd time this has happened and that I have called multiple times already to try and fix this situation at which point the customer service representative corrects me and says that I have actually only called once before. I couldn’t believe that I was arguing with someone about whether or not I would have been inconvenienced by this event since I seem to only have called in once before according to their records.
I call the supervisor and leave a message about how unhappy I am about this whole situation. This is about a week ago now, and guess what — I haven’t heard a single word from them. I plan to leave another message today and see if they call me back. If they don’t, I will leave an update.
So basically, in summary, I gave this company $ 210 for 2 weeks of frustration without actually fixing my air conditioning. I would definitely give them 0 stars if I could.

I was referred to Cole services by a family member, and I hire them. I had the service done in less than 24 hours from the initial call. I loved their service from the initial call till completion of the job. Chad, the expert showed up on time, got the to work right away, fixed the problem, cleaned up and off he went. Chad was professional, courteous, and knew his stuff. Please use their services and you’ll see what I am talking about.
BTW, prices are very reasonable, and results speak for themselves.
I highly recommend them, and so should you.

When we called Cole for some clogged yard drains, these guys wanted us to sign a big contract — lots of hand wringing and telling me what a tough job this was going to be. We ended up going with another company (Done-​Rite) that solved the problem quickly for less than a quarter of what Cole wanted. Everyone from the company was very pleasant and professional — but that’s not the most relevant thing when a drain is plugged!

Cole services supply the AC for our church and we love it and it’s always nice and refreshing in our sanctuary.
It’s been a hot summer so we need the fresh AC daily!

I got a new unit installed back in March of 2015 and paid almost 11k. I got a 3 ton unit with insulation in the attic installed. within 1 month ½ the condenser water pump malfunctioned and the unit stopped working. I contacted them and it took over 48 hours to fix when it was hot here in LA. It took multiple calls to get service.
Today I called at 9:30 am and was told someone would get back to me. I called again around 2pm and they said someone would get back to me. I called again after I got a voice mail, the one time I went to the bathroom but I called back within 2 min of the voice mail. I Left another message and finally a women called me back saying someone would call me. I waited and waited, at around 7pm I called her and she said they had taken care of calling me, I said no i am still waiting. During this entire time the inside temp was 91 degrees with the windows open and 3 fans going on high.
She apologized and said she would call back. Its 7:55pm and still nothing. I would not hire this company or recommend them to anyone ever. Today is Sep 26^th 2015. So I finally got a call on the 27^th in the AM that someone would contact me, hours later I got a call saying someone would show up at 3pm. Sure enough a technician came at around 3pm and was able to solve the issue.
The issue has since been resolved however the lack of communication and call back is lower than low. When you call a company you should only have to call them once. You should be able to reach the person who leaves you a voice mail not get their after hours phone service that only writes down what is happening and forwards it over.
I called back within 2 min and never got a call back. When I kept calling the number back i kept getting voice mail, what is the point of having a work cell phone if you don’t answer it. When you do call back early in the AM and advise your customer to contact the after hours on call that is completely un-​acceptable.
I did appreciate Liz call backs as it appears she was the only one who even somewhat cared. However when her co-​workers lie to her and say they contact me when they clearly didn’t speak to me is un-​accetable. I have worked in customer service for over 20 years, even if my co-​worker says I contacted the client I always follow up to make sure it was done. However that is just cause I probably have over 20 years in customer services as a computer technician.
1÷30÷16 Update
So after a few months of having the AC installed I needed more air flow in the back room were the roof is flat, I called Cole Services again cause I do not want to void my warranty and they are going to install on Friday a fan booster to the back room. Once this is installed I will post again the outcome. They are doing it Free of Charge for all my hard troubles I have had in the past. If this works out and they come on time I will change my opinion for Cole Services.
2÷5÷15
So Cole Services came out today and installed a blower/​fan for a vent to a room that needed more air due to the back part of the house is a flat roof and it gets really hot and cold. The air does come out however that room just needed a bit more air. They installed it free of charge due to all the horrible issues I have had with them. I was expecting to pay for this however they took care of me by not charging me. They were on time this time and the technician was awesome.
I know at times things do happen and we all have some good days and some bad days, as you know I had more bad than good however since they took care of me this time and now when I call I get good service now, I do believe they try hard.
The install technicians that installed the service were good, it was just the lake of communications they had during my after-​hours support and it looks like now they have improved that.
I would recommend Cole Services.

Unreliable, Undependable, FAKE customer service — Mike Cottle, if you still own this company, then you need to follow-​up before your company goes down the drain… if that hasn’t happened yet! BBB you gave this company A+, seriously?! You’ve also been fooled!
To my fellow Unilocalers, be warned that Cole Services sound nice, friendly and attentive on the phone, but they do not DO what they say.
I can write a long lengthy article, but others have pretty much said the samething. I’ve pretty made appointments regarding AC repair which neither show up nor do they call back. I have to call them many time as I waited for them to show up and to hear their response that they have tried calling me.
Tired of no shows!
Tired of no call back!
Tired of empty «responses»!
As I am writing this review, my wife and I have received their «guarantee» from an earlier phone call that someone will call back tonight and a resolution will be provided.
THE ONLY REASON I HANG IN HERE SO LONG is because the air conditioning was purchased through Cole Services from the previous owner.
ARGH!!!

EDIT: 1 star for you. Had another company come out and there is no rust on the coils. He opened it up and showed me. So it appears both the tech and supervisor were lying slime.
You know it is funny their web site shows a 5 star rating (I should know better.)
Our AC is having issues so we contacted Cole Services on a Friday, however nothing open until Monday. Fine sign me up. guy be here between 4 and 7? awesome. 4pm Monday we received a call confirmed appt. for between 4 and 7. And then at 7:30 to tell me the tech was stuck on another job and would not be there. OK. Reschedule for Tuesday this time between 2 and 6. Tech arrived and was very courteous, asked questions and got to work. The tech worked until about 8 and did what he could but advised that trouble is 1 part and will cost 4 THOUSAND DOLLARS TO REPLACE??? Oh guess what you qualify for a loan for Wells Fargo. Will send out our Supervisor to go over pricing tomorrow.
Ever have that used car salesman feel about someone… yep that was their guy. First off they were going to come back around 6:30 today. The tech came back but the supervisor was somewhere else and had to catch up. When he got here he looked at my equipment, did not take any measurements that I am aware of, and went outside to «get together some packages for us»
Everything was the basic Good, Better, Best scenarios, he did not bring in any literature about the equipment they install. No walk through on how long or what the process would entail, no cost break downs or anything. He did not even give us a printed break down of the pricing or the packages. When my wife asked him if we could get a copy of what he showed us he looked confused and asked «all of them?» He finally decided that he was going to email us some of them so we do not get confused. I might get them in the next 24 hours. He seemed like we officially bothered him because we would not sign our life away without getting other estimates.
We made some calls today and found out from several that the part they want to replace generally costs between 1200 to 1400. I seriously doubt we will be doing business with this company again. Don’t get me wrong their customer service was very helpful and polite. The tech Matthew was very helpful. I just can not afford the pricing with this company and I always find it shady when I can not get a printed copy of my options.