Garden Grove Kia

Went in a week ago, hoping to buy my first car within my budget. William my car salesman was kind enough to find me the Kia Optima I wanted all within my budget. He made the process easy and was kind enough to drive my car home, because I didn’t have anyone to drive it back with. Thank you William for making my first car buying experience easy :) Definitely ask for him !!

When we first started shopping for a car, we were unsure what kind to buy. We went to GG Kia where we met William. Our good luck. We explained we were just looking and not going to buy that day. He still took the time to show us different cars and took us on a test drive. After a couple of weeks, we went back to William to purchase the kia soul. He is the main reason we came back to gg kia to purchase the car.

Extreeeeeeemely rude over the phone. I called in asking about an optima. Asked if they could do a lower price and the guys response was «you’re looking at the wrong car brotha — maybe you should get a forte». My response was that I was looking for an optima and to get it max at that price (since there are more online at autotrader and on craigslist at that price range). His responce: «Good luck» and hangs up the phone. Is it just me or could he have said «I’m sorry we won’t be able to acomodate you»? I didn’t offer him a ridiculous insulting price — I offered what I found other similar cars for (granted the other ones had about 5,000 miles more but hey used car buying is expected to have some bargaining!)

do not take your business here!!! do not make the same mistake i made! terrible customer service. god awful service center. salesmen lie about warranty that comes with the car. service reps are rude. service is always backed up and slow.
do not take your business here!!! do not make the same mistake i made!

Super disappointed with my experience. My boyfriend and I went there this last Saturday (2 days ago from this review). We have been researching for weeks and after talking to a «Danny» on the phone, it seemed like we could make a great deal at this dealership. Of course upon arrival «Danny is a busy guy» so we get set up with someone else. Let’s call him «Franky». Of course he was very friendly and helpful (then again, what salesman/​dealer is not?) once we test drove the certified pre-​owned car, and liked it, we knew it was time to sit down and talk numbers. After a couple days prior to this day, of crunching numbers and talking with my parents and writing everything out for the $ 13K car with my father (who is extremely experienced in purchasing new cars/​CPO cars) it worked out to be about a $ 200/​month payment with us putting down $ 4k. That was the absolute budget and limit for my boyfriend and I, because any more than that would be overpaying for what the car was worth. Of course once we sat down he immediately tried to up sell us with extra fees and what not. Once we made it clear we didn’t want any extra fees, we showed what we were looking for. We even called my dad to talk to him because it was obvious «Franky» didn’t take us seriously since we are younger. Finally after a long time of negotiating and working out a price it came to $ 222 a month including tax/​license for the CPO base model, no «clicker» key, no cruise control, no spare tire, plastic rims car. Again, after talking to my dad about all of it over the phone and me doing some math with my calculator, it seemed as though there we’re some hidden fees. I asked him if he could break it down more and explain how we got to that price. He insisted that it was a waste of time to spend writing everything out and crunching numbers until we run my boyfriends credit. I asked if we could hypothetically say his credit was about 700 and see what it would be just so we can see if it was even doable. Again he said «it was a waste of time». So then of course a manager was sent over (named Sal or Sel) and began to talk about what he can do, and wanting us to be customers and so on. As he was talking to us a girl came over and said something to Franky about going somewhere (or something like that, idk for sure. I didn’t fully hear) he told her he wasn’t sure if he could and kind of gestured to us and rolled his eyes. He made me feel super uncomfortable as if we were an inconvenience to him and he wasn’t sure how long he was going to be with us. Sorry for «wasting your time» but we were trying to get the best deal we could for what the car was worth. We ended up agreeing to the credit check and it coming back not as high as we thought he immediately used that as a reason he couldn’t drop the price anymore and was firm on his $ 222. We told him it was over budget and more than the car was worth and for what we were putting down. Instead of breaking down the price for us and fully showing how he came up with that number he just told us we should find a car that was cheaper and let us go.
So to sum up this really long review, my boyfriend and I completely wasted our time at this place full of rip-​offs. If he would’ve broke down step by step how he got to that price, maybe it could have been more clear to us or show us we were off in our math. But no. He obviously didn’t want to show step by step or crunch the numbers on paper in front of us because there were hidden fees or up charges. He just saw two «kids» wasting his time and wanted us to leave. We’re happy to be meeting with some other dealers this week and not take our business back to this Kia in Garden Grove. Everyone reading this, you have been warned!
***PS. Just found out they ran his credit SEVEN TIMES, after telling us they would run it once through Kia, and not outside bankers. Straight up LIARS.

Tin Man is the man here at Kia of Garden Grove. I came in a week ago looking for a car, then I came back a week later. This time I came prepared and ready to buy. I found what I wanted and Tin helped me along side with the team here at Kia GG. Thanks. Super patient guy.

Dennis A. did a great job helping us purchase our new car! I’m a very indecisive person so this was not an easy process but he stuck by me the whole time and was very honest from the start till the end.

We were visiting from out of town and wanted to see a specific model. The sales people seemed more interested in showing us what they wanted to sell rather than the exact car we were looking for… which was right in front of us… Which they wouldn’t unlock. That’s a shame. Won’t be back

William Ryee helped us out and he was awsome! He helped, helped, and helped some more. WILLIAM RYEE IS THE BUSINESS! It was my first time buying a new car and I was super nervous. William made the experience extremely pleasant and a lot of fun. He’s a great listener therefore he knows how to get you what you want. 5 stars for WILLIAM RYEE!

Just got done getting my first car from kia after stressful searching… these guys were great BIG shout out to WILLIAM RYEE he was awesome made me feel very comfortable with such a big decision and was very genuine in helping me find the best deal for me he explained everything and answered all the questions I had… If anyone is looking for a nice affordable used new whatever I highly recommend this place and ask for WILLIAM RYEE

Had the best experience in buying my new Sportage! Sheik was awesome! Make sure you ask for him when you go in to buy! Great customer service and awesome follow up; sent me a message the day after buying to make sure I was happy and to see if I had any questions. I will definitely recommend GG Kia to all my friends!

Im very pleased with my certified pre owned 2013 fully loaded Kia Optima Hybrid. The guys at Kia Garden Grov are great! Both Dennis Arellano (Product Specialist) and Dennis Kapata (Finance Manager) were very personable, demonstrated BIG hearts, very professional and had a calming/​positive ora. I ran into 2 snags (on my end) while i was negotiating with Dennis A. and Pete, neither was discouraged or frustrated. They came up with solutions that were comfortable for me, making it a win/​win outcome. If you are looking for a new or pre owned vehicle go to Kia Garden Grove and ask for Dennis Arellano or Sam. You will not be disappointed.

I recently bought a kia cadenza from William Ryee at garden grove kia. I had an excellent experience and didnt feel like a bunch of sharks wanted to make a sale. Willam was patient, courteous and very kind and respectful. If u need a car and want a kia I highly recommended kia of garden grove and ask for William Ryee.

Bought my first car here with the help of Tin Man! He was awesome and super helpful. The moment I stepped out of the car I was greeted (by Tin). I let him know which car I wanted and he brought it right out. I test drove the car and loved it. I let him know I wasn’t going to purchase the car today, yet he still gave me his information. Later that night after I got off of work I had texted Tin asking if the car was still available. I didn’t expect a reply because it was 11:30 pm, and he was most likely off the clock, but he did reply and let me know it was still there. The next day I went in and bought a Kia Forte and I absolutely love it.
Kenny the finance manager was also very helpful and understanding.
Couldn’t thank these guys enough!

I got my kia from here about 5 months ago, and everyone was very nice. I absolutely love my Kia Forte! I am SO OOOO happy. Was the best decision I made last year.
My car is AMAZING! :)

I called in a couple days ago regarding a tire alignment. I explained that I had hit a tire on the freeway but couldn’t swerve out of the lane which is why I needed the alignment. I asked if my warranty covered it, and I was told that yes, tire alignments were covered so I could come in without worrying about the pricing. So I scheduled an appointment to get the alignment.
I got to the shop and was told that my warranty didn’t cover it because I hit the tire myself as opposed to faulty manufacturing– which really is a valid reason to charge me for the service (No sarcasm intended here).
My problem with this was that I was told over the phone that I would not be charged even when I had explained my situation and drove out from Anaheim Hills to come to this shop. It was hard enough driving over with my tires as they were and I was frustrated at this point and waited 3 hours (I was told it would take 1 – 2) to get the tires fixed.
I came out to this location because I had such a great experience buying my Kia here, but drove out under the impression that I would get the alignment for free and got charged $ 120 for a service I could have gotten for $ 80 at a local shop. The customer service was friendly which is why I’m giving this place two stars instead of one, but I was pretty dissatisfied with my experience here. Don’t think I’ll be coming to this location again.

This is a great location and dealership! I would definitely recommend this location.
I spoke with William Ryee and he was professional. He showed us the cars we wanted to see; very attentive.
Definitely check this place out as it’s close to the freeway and people are very quick and helpful even if it’s busy every time we come here.

Drove 55 miles to buy a car I had called on only to be told it was sold when I got there. Negotiated another car deal. Had to sit for 2 hours and 20 minutes waiting for the manager to finish paper work.
Find another dealer?

It is 2015, and unfortunately, car-​buying is still the same. One would think that by now, we could just go on the internet and buy a brand new car off Amazon. Point, click. Price as listed, check out. No games, no haggling.
But that’s not the case. And unfortunately, it becomes an annoying and very frustrating experience. This will be a long review, hopefully with good TIPS for the next consumer.
RESEARCH ONLINE FIRST AND GET QUOTES BEFORE GOING INTO A CAR LOT. So we did that, got a quote from a lot of dealers and narrowed down the ones with the best prices, which included this particular dealership. We headed over. The sales guy was very pleasant and after our test-​drive, we proceeded to talk numbers.
That’s when he stated, that we were looking at X amount of dollars a month.
He had given us the price of the car which was $ 8000 more than the internet price. That should’ve already been a RED FLAG. We showed him the email that gave us this EXACT SAME CAR (color and all) from THIS DEALERSHIP for 8k less. He seemed very surprised. But of course, they were going to ‘honor’ it. Appears that the internet fleet and sales floor don’t communicate.
But ‘honor it’, they almost didn’t. The senior guy comes in (they always do) and states that we CANNOT get that car at THAT PRICE with the 0% financing. Even though the ad /​email stated it, and there was no fine print.
RED FLAG NUMBER 2. Blah, blah, blah, he gave us other options. We were ready to walk out. And the game kept going. Finally, I just said, we wouldn’t take it, and they KINDA gave in. They gave us a price closer to the emailed quote, with a lower financing. Not bad. It was almost an hour later, so we said yes.
WATCH OUT FOR THE FINANCIAL MANAGER. In this case, his name was Kenny. Yes, the guy with the paperwork. Also the guy who spends more than an hour with you trying to sell you GAP INSURANCE AND ALARMS AND ALL THAT B.S.
I was trying to be pleasant, but it was exasperating. I did not want any of it, and had said it multiple times, but he did not give up. From $ 15/​month, it went down to $ 3/​month for 72 months — JUST FOR THE ALARM — and we finally said alright. TIP: THIS IS A MISTAKE. Do NOT give in. EVER.
I realized that he DID NOT go through each line of the contract — where all the dollar signs are. This was my mistake. And there was something I did not see, until after a few days later. TIP: GO OVER EACH LINE AND HAVE HIM EXPLAIN.
So we went home with the brand new car and were happy campers.
ONE WEEK LATER, I was at a gas station and locked my car. I unlocked my key fob (as usual) and the alarm goes off. Weird. I locked it, and unlocked it again. And without even having to touch the car door, the alarm went off. I locked it, and used the key manually, and the alarm started again. This went on for about 10 MINUTES. I seriously did not know whether I should turn on the ignition or not. I was afraid to be unable to drive the car. I was PISSED. I was going to be late for an important appointment, because of this ALARM that I DID NOT WANT IN THE FIRST PLACE.
I called the dealership and asked for Parts and Services. After a dropped call, I was even more furious and tried to keep calm on the phone, while asking the Service guy for an INSTANT SOLUTION so I could drive right away. He started to give me solutions I had already done, and exasperated, I unlocked my car again (it was locked and quiet during the call), and the alarm did not go off. I was able to drive away, but wanted to set an appointment for service and possible removal of the alarm. The guy went on to tell me that there would be a charge of $ 109 despite my telling him earlier that I had just bought the brand new car last week. I wanted to yell at him, but made the appointment anyway.
So, the rest of the afternoon was ruined and I was late.
Which made me GO OVER THE CONTRACT THAT NIGHT, and lo and behold, I see an $ 800 amount right next to CAR ALARM.
WHICH WAS SUPPOSED TO BE ONLY ~$ 200. I WAS FURIOUS.
I headed over the next day, and though the service guy could not help me have the alarm removed or refunded, he was trying to help. He gets the only point for this review.
I had to return again at noon as Kenny was not available. I called him and politely gave him a heads up.
I explained the problem and asked for a refund and removal of the alarm. I asked him to explain the $ 800 amount. AND I SWEAR, HE MUST’VE EXPLAINED IT TO ME ABOUT 6 TIMES AND FOR THE LIFE OF ME, I COULD NOT UNDERSTAND WHERE HE GOT THAT AMOUNT, and I am not a dumb girl. I do not know why you could not just put the actual amount agreed upon on that line. Where did the other $ 600 come from?!? It so very exasperating and I gave up. He would not give me my refund nor remove the alarm and I did not want to waste any more of my time in this insane place.
He took the car and ‘REPLACED’ the alarm.
Now, the alarm isn’t doing some things it was doing before, and I am convinced he shut it off.
NUFF SAID.

Best prices in so cal. Take advantage of all rebates and you can get quite a bargain with decent credit.
Was on my way to Glendale to make the purchase, but during my drive there I got a follow up call from a sales rep @ garden grove — Worked out 95% of the deal over the phone, made a u turn, came in, signed, and drove out in an hour flat.
Also, for any servicing avoid Friday, Saturday, and Mondays. Pretty busy. Outside of those days you can get an oil change, rotation, wash and be in and out in 30 minutes. All around well operated dealership; by far the best one I’ve dealt with.
No non sense and great service.
My kind of place. 5 shiny stars.