Retina Institute of California

Yes, it was a little busy, but they obviously have a wide range of patients, and they have office staff that caters to everyone — Asian, Hispanic and Caucasian.
The staff was extremely friendly, helpful and efficient. the doctor is direct and answers all questions.

This place would get ZERO stars if possible.
I visited a one of their offices in Fullerton and I was referred to this office to see the surgeon. They got me the soonest appointment available. They told me that it was their company’s policy to see patients within an hour of their appointment time. So I went ahead and scheduled for a 9:30 a.m. appointment assuming I should get out of there around 10:30, maybe 11:00 a.m. at the latest.
I got an appointment reminder call 4 times (1 automated, 3 human), once each day prior to my appointment. On the day of my appointment at 8:30 a.m. someone contacted me from the office asking if I could come in earlier because the doctor NEEDED TO LEAVE AT 10:00 AM FOR AN EMERGENCY SURGERY. I said I would try and sure enough I arrived to their office at 9:05 a.m. to a FULL waiting room. When 9:30 a.m. rolled around, only one person had been called up since I arrived. I asked the receptionist WHY they called me to come in earlier than my appointment time when clearly I wasn’t even going to be seen before then. They assured me I would be called up soon. I DIDN’T GET CALLED IN UNTIL 10:50 A.M. and that wasn’t even to see the doctor. It was just to do a few tests. After that was finished, I had to wait again. I started noticing that the staff was starting to stand around chit chatting, applying makeup, eating, etc. The doctor was taking his sweet time getting to patients, clearly someone who was NOT in a hurry to get to «emergency surgery». I was not seen by the doctor until 12 P.M. in which he spent barely 5 minutes telling me I didn’t have to come but I NEEDED to follow up with him in 2 months. Over my dead body.
Clearly this is one of those offices that schedule patients every 10 minutes and rather than call and RESCHEDULE patients for another time as a courtesy, they just try and hurry everyone up to come in earlier and just somehow assume it’s going to work out perfect. Don’t forget, this is a service that YOU are paying for. Appointments are useless unless they are followed. This place is a JOKE. I will NEVER come back here. EXTREMELY UNPROFESSIONAL. Save your time and patience if you have to go here. THERE ARE OTHER OFFICES! DO NOT GO TO THIS ONE.