Southland Cycle Center

I bought a GT750 and got in over my head rebuilding the engine. Called several shops for help, no one wanted to take on the job. So I went to the only Suzuki dealer left in OC and Mark the owner said he’s rebuilt these engines before and to bring it in. I was amazed that all of the parts for a ’75 2 stroke 3 cylinder were on their shelves. They did a great job for a fair price.

Like I said– EXC service dept. for sure, no lie. I’d buy a Suzuki just to ensure good service.
My update is for the Parts «Dept». That Big Clown who sits back there is SUCH a DOOSH! Worthless and I mean totally. WHAT does this guy actually DO here? I think his uncle owns this shop, so he is «employed» there as he is unemployable at a «real» job. Why? Due to his generally low IQ, total lack of enthusiasm, and lack of actual knowledge about anything. I asked for a QUOTE on a PRODUCT– not even a SERVICE. And he said «oh, about $ 90 to about $ 120… And the other part? «Oh, about $ 120−150…». Well, I already KNEW the range of the part. I wanted the ACTUAL cost of the part if they ordered it. What a Doofus.

I bought a used Suzuki GS500 °F from a private party and they recommended coming here for service. Long story short, my bike needed the carbs cleaned, a battery, and a new tire. They did notuns like even bother to check the oil or anything else. $ 500 later and my bike runs like crap. It idles high and the carbs spit when you accelerate from a dead stop. I called them to see if they could fix the problem and said I had to bring my receipt and make an appointment. This is my only form of transportation and they still could not accommodate me in a one day turn around, what a rip off. Now I have to go somewhere else and spend more money because of their faulty work. Do yourself a favor, never go here unless you want to pay double for your work.

Typically, my experience with this place has always been bad. The customer service being crap, the guys rude as hell, etc. even calling and trying to get a question answered was an arrogant hassle.
BUT this last time I came in here (first time in like, a year. Yeah. It was that bad) I was really surprised that they guy helping us was as cool as he was. I came here with a buddy of mine because he had his eye on a certain icon helmet, (his size was in the back, and not on display). Chatty, friendly, I dig it. Hopefully they’re customer service has officially turned around. We will see!

I bought my 13’Gsxr 600 from this dealership and I’ve received excellent service every time I’ve come in. Mark, the owner is friendly and Aaron and Chad are super cool and knowledgeable.

Because of the bad customer service from this place. They lost me as a customer and I bought my brand new 2014 GSXR 1000 bike from delamo motor sports long beach. I will upload picture for my new bike on Unilocal,
Do your self a favor and go to delamo motor sports long beach and ask for Jarrell, if you are looking for a new bike.
Here is my story and my very bad experience with this shtti place:
The guy that answer the phone should work in a cattle farm. He is very mean and rude big time.
This guy was rude, mean, unprofessional, disrespectful and doesn’t know his job and not willing to help.
I had a suzuki katana that I lost the gas tank seal while painting the bike. I know that this seal is 2 parts and I lost the inside one.
I called them for the seal and he said we have it it’s $ 10, I asked him is it 2 pieces he said yes.
I said order it for me, he said will come in 2 days.
I went there after 3 days and no phone call and he told me yes we got ur part. Really !!! Why didn’t you bother and call.
I took it home to find out it’s like the one I have not the missing one.
So I tried to install the new one thinking it may fix the problem. It didn’t .
I didn’t want to deal with them again, I went to pep boys and got car rubber Matt and tried to cut my own. It didn’t work.
I went to auto zone and got universal gas seal sheet. I cut it and same result. Leak.
I went to ace hardware and bought a brand new stainless steal screws thinking mine are bad after all the work. Same thing, leak
So far I spent over $ 50 and at least 10 hours of work and driving and stress over this leak including Sunday. Because he didn’t want to bother and look for the right part.
I went to eBay and found the part I’m looking for.
So I waited for then to open on Tuesday and called them and guess who answer the phone. Same f guy. I told him u got me the wrong part and I need to order the right one. he said bring ur bike and will take a look. So easy for him. My bike is leaking gas and in pieces and want me to bring it by.
I told him I found the part on eBay can u please check it out to see what I’m talking about so you can order the right one for me.
he said we don’t do business like that. We are professional, my az. it’s like he never went to Ebay. I told him just go to eBay to look at the picture and see what part do I need. Just for reference.
He started screaming at me and said I’m not going any ware if u want to come by come by I if u don’t want to come by don’t come by and screaming over the phone.
Imagine after all the stress over the weekend and dealing with all this and not be able to deal with it until Tuesday and u have to deal with this f guy.
I called suzuki to complain and they told me they are private owners and we can’t do nothing about and he said why don’t u go to mission motor sports, and that was a great idea.
I called them (mission motor sports in irvine) they ordered the part for me $ 11 and boom. No leak. The guys at mission are very professional even there place looks like a dealer ship not like these guys there place looks like getto. Excuse me. The getto may be better than this place.
My advice don’t ever deal with these guys specially if you have a heart or blood pressure problem they will K.O. You with there attitude .
For you Unilocalers check out my new GSXR. For the business owner at southland check out my new bike and you lost me and many other people because of the A hole that answer the phone.

Great store & great employees; excellent customer service! Where I go for parts & service for my supermoto. Worth the drive from wherever your coming from.
Thanks Aaron & Chad.

Horrendous service.
Asked if he did brake work & he had one word responses. He was angry & offended that I even called him asking about a non-​Suzuki bike.
He is very short & rude.
I told him thank you, he had no response & he slammed the phone to hang up.

I talked to these guys over the phone about buying a new ’15 GSX-​R750. The guy who answered the phone was downright rude. Props to this guy for letting me know to stay clear from this dealership. I’d recommend taking your money elsewhere.

So I need a part for my bike. Called some shops near me and none of them had it in stock. Called this place, first parts guy II talked to was courteous and asked me why I thought I needed the part. Explained to him my troubleshooting steps and he transfers me to his mechanic so I could explain it to him. Explained the same thing to the mech, he agreed it sounded like my part was bad, and was transferred back to a different parts guy Chad. Asked Chad if I could speak to the first parts guy, as I didn’t want to explain my story to yet a 3^rd person. This seemed to irritate him and he said that he could help me. So explained to him what I needed, they didn’t have it in stock, but he said they could get it the next day. Wanted to make sure they could really get it the next day so I asked an innocent question «are you sure you can get it by tomorrow because if not I’ll just order it online.» His answer was «I just told you I could get it here by tomorrow, do you want to order it or not?» Ok I was in a pinch because I commute w/​my bike so I said yes.
To Chad’s credit they got the part when he said they would and he called me when they got it. But I could have done w/​just a bit better customer service. The first parts guy and the mech I spoke to seemed pretty cool and helpful, although if I call asking for a part no need to make me prove to them why I need it in my opinion.
When I went in to pick up the part, I said I’m here to pick up my part and Chad grabs it behind the counter and tosses it on the counter and didn’t say another word. I asked «all set?» and he said yep and barely even looked up.
In this day and age you’d think places would show customers just a bit more friendly service.

I’ve had a few street bikes, so let’s just say I’ve been in allot of shops. Parts, repairs, aftermarket etc. I most recently brought my 07 gsxr in for a new water pump. And knowing my bike was a commuter from chino to Huntington Beach every day. They busted there butt to get it done. Bikes ruining great now.
I honestly have to say these guys know there stuff and ate passionate about riding. Mom and pop feel with the prices to match. Highly recommended.
I have found my go to shop

Went in for the first time today because I had just moved back to the area and needed a tire change. Just was inquiring about pricing and when I walked in i wasn’t greeted at all, maybe because i was wearing a yamaha shirt ;) but when I asked him how much it was for a tire change he chuckled and said $ 60. I asked him «wait is that if I bring in my wheel off and with a tire?» He said yea and I said have a nice day. $ 60!!! are you crazy this place is just looking to rip people off, have never heard of something so absurd. Dont know how this place is in business with a price point like that, obviously just looking to take down unsuspecting customers.
I didnt give them a one star because I didn’t ask about any of the other services they provide.

I like this little dealership. They have been around forever. Located right next to low income mexican gang dwellings (like in the movie training day) and just across the street from a trans gender sex shop, this little place offers personal customer service. Aaron Moon will work with you on pricing and financing if you want to buy a bike. The DRZ SM is my favorite. I might have to pick one up!

Wow. Great service. Had to order parts for my GSXR1000. Ordered Thursday. In Friday. That’s the fastest service I’ve ever had from any bike store.

The guys at Southland are great. I have had several very good experiances in the shop and over the phone. I own two DRZ400’s (one dirt, one street). I have had each of them completely apart on several occasions. Each time I am confident I can call and check parts inventory at Southland everytime. These guys are able and willing to help and I don’t understand the negative reviews. Just my $.02.

These guys act like their stuff don’t stink, and it’s actually kind of funny. I went in for the first time today after trying and failing to contact them via email. They never returned my emails, strange… So I went in to the store today with my parts manual and some questions. I headed to to back where two guys were hanging out. They eyed me up and down like I was some sort of gunslinger, not a new customer! I took the challenge, though, and approached them. At least I got a head nod and a ‘What’s up?’ out of one of them. I asked my question (about old bike parts) and I got a straight up ‘no’. That’s okay, though, because it was a tough question and if these guys know their parts bin like I would expect, then they would know the answer even if it was a ‘no’. Here’s the thing; I’ve been riding for over 30 years, and this was the first dealer that I felt like didn’t give a crap about me as a new customer. No effort to engage me, help me out, offer any ideas, just ‘nope’ and done with me! I would never buy from these guys for that reason. I was a customer, not an enemy, which is what I felt like. Do yourself a favor and go elsewhere, that’s my opinion.

Had to get a gift for my brother. He regularly defies death riding dirt bikes… don’t get me started on that. So I wondered in; look around, was greeted right away, salesman was friendly and asked what I was looking for i had no idea. They indulged my poor bored daughter by allowing her to sit on the quads etc. Got my gift with a little help and guidance and got on my way.

Wow.
I have to add my two cents to this Unilocal page, which looks so far to be two guys raving against some mythical one star reviewer, Will S., who doesn’t seem to exist anymore. And one of these guys is definitely the owner (or an employee) of Southland.
This is like a soap opera! What happened to Will S, anyway?
If I disappear after this review is posted, Unilocalers, send out a search party! :)
Anyway.
When I was shopping for motorcycles a couple months ago, I came in here to look at a new GZ250. I was not taken seriously at all. The guy who helped me treated me as though I were about as likely to buy a bike as a child who wandered in with two nickels in my pocket. He wasn’t interested in getting up from his chair to introduce himself. He wasn’t interested in telling me anything about the bike, or why I should buy it from them. He wasn’t interested in showing it to me.
It’s hard to convey the attitude in writing, but the overall effect was that he didn’t give one iota of a crap whether I shopped there or not.
He said they don’t do test drives — that I should have known that if I had gone to any other dealership that none of them do test drives on new bikes. OK — understandable that you don’t, dude, but I have been to other dealerships that do. Or at least they have a similar used model to ride instead so you can get the feel of it. Am I seriously supposed to buy a new bike without knowing how well I fit on it?
Every question I asked, he just gave me the easiest answer — the one that didn’t require him to do any further mental or physical searching. I asked about a warranty, given the no test-​drive policy — he said it was probably in the manual. I asked him if he had a manual. He acted like it was a huge bother to dig one out, and that it was weird of me to even ask.
Now, shopping for motorcycles while female is a difficult endeavor anyway, and there were only a few shops who treated me as an equal and a valued customer (three, actually: those shops, for the record, were Irv Seaver BMW in Orange, Beach Yamaha in Huntington Beach, and OC Harley-​Davidson in Irvine), but Southland was the absolute bottom of the barrel. We still laugh and shake our heads whenever we drive by it, giving thanks I didn’t accidentally buy that bike.

The guys at southland know their stuff and won’t rip you off! The guy below with the one star review sounds like a total crock. I don’t know what happened but i have been there enough times in enough years along with plenty other regular customers I ride with to know that they have security cameras rolling ²⁴⁄₇ there. And if you hang out at the parts counter long enough you’re bound to hear a couple of great stories about jerk customers that retracted their stories when offered to sit down and watch the security footage with the owner! There are a lot of crazy people out there … Some are customers and some are behind the counter but there’s a good reason that southland is the only Suzuki dealer still open around here. All the other shops are going under but this shop has way too many loyal customers. So do them a favor and if your a pain in the ass DON’T go there. Those guys are way too hard working and honest to have to deal with a bunch of crap.

Oh southland suzuki, what can i say about these bunch of guys and their shop… other than that they’re nothing short of amazing! theres a reason these guys have been around since my dad started riding! (30+ YEARS ago) I started on my relationship with southland almost 7 years ago when i bought my first bike. then when i traded in for my second bike. and every single motorcycle related item i have ever purchased in my short journey has been from southland. why you ask. becuase chad (the parts guy who also happens to have a goat tee, for those who were so «irrate» with their experience to recall peoples names), chad has always fulfilled every single request ive ever had and given me some much appreciated advice as the years have gone by. he’s been always handled everything in a beyond friendly manner and has consisitantly helped me with all kinds of inquires and issues. when i laid my bike down on the 91 and needed a ride home chad took his lunch break to come get me and the bike. then had partss ordered and picked up same day so i could have the bike ready for work the following week. even the night i got into my first major accident chad was there in the waiting room while i was in surgery and even went with my dad the next day to get my bike out of the impound yard… show me a motorcycle shop that is more involved with their customers lives than that. eddie the mechanic.(clean shaven). he sure is a grumpy old guy now a days! HAHA just kidding ed! whenever i have an issue with my bike i know i can call ed and get some professional help and the answers im looking for without gettng the run around. he is great at what he does and is always available to help his customers! great guy with a great sense of humor. hell the whole shop is a bunch of comedians! the owner mark (also clean shaven) is another example of going the extra mile for his customers discounting parts for southlands #1 customers! i dont know how many times hes helped me out when in a bind… even to the point of replacing my tires when the res of the guys are busy! and you wanna talk motox, hes the man to talk to! and mr aaron moon, the man who set me up with my first motorcycle and my 2^nd. (the one with a goat tee) whenever i come into the shop there is rarely a time where i dont sit down and have at least a half hour conversation with the guy… aaron has gone out of his way too many times to count between me and my old man to get us hooked up on a super sweet deal on the new bikes we seem to continously aqcuire every couple years. he is by far the friendliest person on the southland staff and is always looking to help any customers that come in.
which is why he probably was helping you will s and couldnt give you an exact price on your 2 new bt-​016 tires with installation. granted he works there but he’s the SALES manager, god forbid he not have the exact breakdown on your tires and istallation. and in response to your #3 edit, if you were there for only five minutes, how could you have had such a one sided negative experience? you expect me (and everyone else) to believe that these guys right out the gate started in on you because you were inquiring over tires… get real bud. im glad i wasnt there or i probably would have had to laugh in your face.
and after looking at all your other negative posts you have on here, it seems like any lil thing that you have a probelm with is reason enough to totally flame the place based on your own personal preferences. god forbid everything not be up to your high standards.
to recap the above in short is to say that Southland is by far the most personable proessional shop i’ve been to and theres a reason why they have ever dollar of my past and future business. its run by guys who ride and KNOW what they’re talking about all the while keeping a family like atmoshpere everytime you walk in the door. if you want your moneys worth and your bike worked on with convidence, these are the guys for you.
much love to the southland crew, you guys are absolutely the best in what you do and on top of it you’re a great bunch of guys. thank you for everything you’ve done for me and my old man!
EDIT TO MR DOUCHE BAG WILL S.
Whether I write my first review or my hundredth review that day doesn’t mean that ever word I wrote wasnt complete truth. These are the best bunch of guys around and I’m sure as time goes on and more laughl customers see this on Unilocal,they’ll back up everything I’ve said. And further more the other people who posted as well more than likely heard about how big of a dumbass you are by spending time at the shop in which we so much admire. I’m happy to know you have made your final edit cuz frankly I’m tired of reading all the bullshit you’re writing about the good guys who work there. I’m also happy knowing that you will never step foot in their shop again. I wish you nothing but the worst, have a nice day.
*i apologize for any spelling/​grammatical errors as I am on my cell*