Starbucks

My husband and I were looking for a drive-​thru so we wouldn’t take our son out of the car, and this one was the closest! I have to say I’m surprised with how nice and courteous the girl was! Usually they tend to be quick and short but she was so helpful and didn’t seem to be rushing us while we were trying to figure out the name of a sandwich. I appreciate that, and the girl at the window who was learning drive-​thru was nice as well:) thank you girls for all the help!

One of the worst customer service Starbucks I’ve been to. I know this may be a popular chain of coffee, but that doesn’t mean the employees have to offer horrible customer service and horrible attitude skills. Explains the low star rates on this place. I work in customer service and NEVR would i hire anyone like the cashier here. This is why I only support mom and pop coffee shops and cafes. Way better tasting coffee too

I’ve noticed a new staff.
Good! Hopefully the service and quality will improve. My last two experiences have been better then prior but the drinks have been subpar unfortunately.
I’ve had numerous bad experiences here and numerous deadlines. This is my first review I normally leave bitchy snide comments and the tips or my check in.
Attention general manager get your stick out of your ass and pay attention to your workers.

Okay… today I have ordered my green tea ice latte, same order like always. I saw the POS system that supposedly charged me 4.85 that showed on the POS screen so I gave $ 5.85 and expected to get my $ 1 change back. But then he gave me ¢90 back. I asked for the receipt to see what the POS registry charged me… came out to be 4.25 ugh. I was confused cause I don’t think the employees know if the POS system is shown wrong. They need to fix it up…

I walked in to this starbucks this morning like 7ish, a guy took my order it look like he couldnt even take orders.
I order a mocha frappuccino with a banana blend in it after waiting I got my starbucks and I left, once I got on the fwy I tried my starbucks, it was so horrible I’m not sure what he put that i order, it was so nasty i could even taste the mocha or the banana, I am not sure what flavor he put it order. He didn’t even put a label outside my cup.
FOR the mangers don’t put someone up front taking order if they can’t take orders right or if they are not willing to ask for help. Pretty much what this guy did is put a different order then what I asked.
I would of gone back told that guy myself but I was already on the freeway I had to get to work all the way to riverside.
It was all bad that I throw it to the trash !!
But I gotta say the lady who was there yesterday on drive thru around 3ish was very nice and very good customer services!

I’m so disappointed in this location first time been there and so bad service. Placed a mobile order and they didn’t have anything that I ordered. The restroom was out of service. And the staff didn’t even know what was going on. Never going back!!! It was the worst experience I’ve had in a Starbucks!!!

This starbucks is convenient for me because it has a drive through and is .4 miles from my home. The first couple of times my drinks were pretty good. Within the last week I’ve gotten pretty bland drinks or they were not topped off right. Today I went through the drive through, husband was driving I was in the back seat with my daughter. Ordered my CDL hot, and as always I sipped the whipped cream and set the rest down to cool off. My daughter started acting up and we had one more stop b4 we went home. So I focused on her instead of sipping my super hot drink. We get home and I am finally able to taste my coffee… burnt coffee. Usually I’m like f*** it but since it’s around the corner I call and ask if it would be ok to exchange it. They say eeeh yeah sure come in… I’m like cool. I go in a gentleman opens the door (Bc lobby is now closed) he checks the time on the sticker. I tell him it’s from earlier, he asks me what’s wrong with it… I say its burnt. So, so far I’m not upset bc .hey shit happens and he didn’t make a big deal about the 30 min difference. But then the barista that took our order (who wasn’t very friendly to begin with) grabbed my cup took the lid off and nodded her head back and forth proceeded to dump the coffee while making faces at another barista. So thank you I’m assuming manager or supervisor, you were exceptional. BUT lady at least wait until I’m out the door to to that s***, bc i didn’t scam you in any way, you cost me time and gas. The two stars are for the gentleman in charge, lady Learn something.

Time to keep this short and sweet. I have been to many Starbucks but this location is the worst one by far. It takes over 10 min via drive through to get your drinks. The last time i went for an iced black tea with mango or peach flavor I kept being told everything out, and as far as helping to choose another flavor the employees were not the most helpful.
I love Starbucks with their coffees and teas, but this location needs help.

I personally like this store. They never screw up my order like other Starbucks locations. Most of the time other stores forget if I’ve ordered a pastry or something like that. Then I spend another 15 minutes trying to let them know they forgot something I paid for. Not this store, this store is perfect. They never forget anything that I order and things just taste better when I’m not frustrated for some reason. As expensive as it may be, a hot mocha is so worth it. The staff here is so great. There is this big guy (built) who always wears the headset. I feel rude not remembering his name but I’ll be sure to get if next time. He is so polite, just fantastic. Their customer service just rocks and the lounge area is just always super clean, neat and tidy. Hopefully this location gets the wireless charging going, I think they had it but there are no more store chargers you can borrow. Unless someone took them all, I can see that happening.

There’s a drive thru and we get our drinks fast! We go there so much that they know our order before we are even finished ordering. It’s like the a modern day «Cheers“of the coffee world. The staff is an eclectic bunch of people that we grow attached to. Super friendly. Seems like they are always promoting within. They make delicious drinks and always make suggestions that we can try for a future drink order.
Downside is their parking lot is a little funky and cramped. It can get a little tricky waiting to get to the drive thru. The lot is really small. All in all these guys rock!

Something new to try for today: grande iced coffee w/​two pumps hazelnut, 2 pumps toffee nut syrup w/​cream :)
5 stars for simply:
1) greeting me when I came in
2) Thanks to the male barista for asking me how I was doing, helping me get the desired drink I wanted. Made great recommendations, and was very nice in helping me.
3) received my drink 30 seconds later with a «thank you Amanda»
No stars for the parking around here.

Love this location. My favorite barista Jamie Steiner always gets my order right! I’ve been coming here for a while and will continue to come over and over again. Great customer service

I went here to order drinks for my office. At first, the experience seemed alright. The cashier took our order and was patient with us. However, as I finished paying, a barista yelled over to me, «Don’t forget the tip jar!» Being a Gold member and former Starbucks employee, I was slightly shocked at the boldness of this statement. I paid it no mind and decided to wait and see what the rest of the experience would be like.
As our drinks were made, we waited patiently. The same barista that had yelled over to me repeatedly slammed down a number of drinks at the hand-​off table without calling them out. My coworker approached the hand off bar and attempted to find which drinks were ours but none of them were labeled with names or drink descriptions. As my coworker and I continued to look at the unlabeled drinks to find ours, the same barista told us to move so that other people can grab their drinks.
Finally, our drinks had arrived and seeing that there were two of us with eight drinks, I asked for drink holders. «We don’t have any.» That’s it? No customer service? Just a statement? At this point, I was already peeved with the service and the attitude of the barista. When one of our last drink came out, the coloration was off and my coworker asked for clarification but was ignored. At this point, I decided to no longer tip. A very disappointing visit.
If you’re reading this, and you are the barista named Pablo, you should get your customer service training redone because this was horrible. I expect more from a Starbucks partner.

There drive thru is horrible. Always takes up to 20 min just to get a coffee. They need to do something about this. I never said as much ppl inside as drive thru so wonder why they take forever to make those damn coffees… They really need to speed up.

Why the negative reviews Unilocalers? It’s a Starbucks with a drive-​thru (talk about convenience here)! Every time I get off the 22 (Fairview exit), the question «Michelle, do you want a green tea latte today?» may run across my mind.
Depending on the time of day, it isn’t really that bad. I sit there in my car waiting to make it to the order screen (where btw you can SEE the barista talk to you) and then go around the little building until I get to the window.
Starbucks is literally for convenience when we can’t think or want to drive to the niche coffee shops. This place helps me calm those sugary desires that I may have here and there without having to get out of my car

I’m so torn about this Starbucks. I love the fact that it’s right next to where I work and they also have a really cool screen where you can see the barista’s face on the screen with your order correctly written on the screen, but that’s all I like. Everything else is pretty horrible. The location is so small… there’s probably 10 parking spots and I’m sure half of them are taken up with employee’s cars and then the drive thru. it’s so crowded and so small! There have been times where I couldn’t find parking and the drive thru line was overflowing on fairview and I’m just stuck. Then cars are trying to back up, but I’m stuck because there’s a car in front of me and cars behind me. It’s horrible.
I would say you have a better chance parking at u-​haul and walking over.
Overall, I go to this location because it’s so close to work, but I would never recommend this location. Oh and there was a lovely hair in my oatmeal this morning…

This is the worst Starbuck that i’ve been. I often come to this one because it’s close to my kids’ school. Today i bought a bagel but it looked like overcook. I told them and they said «Oh, that’s the last one we have». I sat back my table but i didnt think i can eat that. I came back the cashier and told them i couldnt eat overcook one. They said: Do you want another kind or you want to refund it?. And they gave me another plain one without Sorry. Then i bought a cup of Tea. The guy who service me the bagel didnt say: Thank you or have a good day anything… I think he upset because of my exchange or anything… My opinion, as customer service, whenever anything happen, even you don’t feel happy today, you had better Smile and nice with ur customers…

i wish I could give it more stars but this location is horrible!
It’s right next to the freeway entrances and the drive-​thru is extremely long in the mornings. Parking is super small and sometimes you even get stuck because the drive-​thru spill over blocking your car!
Drinks here… can’t say much because it tasted mostly like ice. I get the frappuccinos, with extra caramel…

Perfect stop! Right off the fwy, drive thru and great service! I’ve never been through a line so fast :-)

I’m a Gold Member!
Love Starbucks in General!
My usual order for Starbucks is Iced Coffee with Half N Half and sweetened, but now a days I love Green Tea Latte!