The UPS Store

Dropped off some AT&T equipment. Didn’t have any problems, they were professional and quick.

I’ve been to this locations twice and both times were fairly short; I only had to wait five minutes for service my first visit and no wait the second.
Both times, however, the staff members weren’t very cordial, almost robotic even in; they just grabbed my package, scanned the barcode, handed me my receipt. There were no friendly greetings, questions regarding if there was anything else I needed, thanking me for my business. They weren’t rude but smiles are no where to be found here.
In the end, I got my packages shipped so that’s what really counts.

I’ve been here a few times and the people here have always been very helpful and friendly.

Not sure if I just came on their best day, but in any case they were professional and service was great. I’ve had bad experiences at another UPS store, but this place just redeemed the UPS image. Keep it up.

I hate this store so much that I reactivated my old Unilocal account in order to review them.
I came in 20 minutes before closing time to ship a package. I understood that this was close to closing time, so I already prepared my package — the items were already put in the box, and I already created and printed a UPS label. The only thing he had to do was intake — scan the label, and whatever else to get it ready to hand over to the delivery man.
Apparently, this task was too much for him. He was annoyed, rude, and heavy-​handed with my box. I thanked him for helping me out so close to closing time, but he couldn’t be bothered to look up or respond.

Avoid this UPS store at all costs. I went in at 0645pm to be helped and an older Indian man advised me the store is closed. The store hours are clearly stated online and on the store door. This clown told me, «Sorry for the inconvenience, better luck tomorrow. The store is closed and my ride is coming.» UPS corporate will be hearing from me to make a formal complaint.

I don’t know why this place has so many bad reviews. Then again, most people are miserable and never have anything nice to say about anyone or anything. This place has always been fast and friendly when I’ve come in.

Be aware, i called the store to get shipping cost. Then they overcharged my credit card some fee I wasn’t aware of. They said it was the store policy and refused to refund it.

Do I have to give them any stars??? This place charged me 50 cents for a 6inch piece of tape… Really??? My choice was that or buy a whole roll for $ 3. They were so rude and didn’t even greet us. They basically treated me like wtf are you here for??? And wanted to push me out the door as fast as they can with trying to get every penny out of my pocket. No customer service what’s so ever. Never going back!!!

I wish I could give negative stars as I just had the worst customer service experience of my life. I went into this store to return my package to Dish TV which is pre paid by the company. I had everything in the box but I just needed it taped up. So I put it on the counter and ask if they could tape it up the owner (the man not the wife) he asked if I had the label on it and I showed him I did. We then put the tape on as I assisted him to make sure the box was closed. After he added one line of tape down the center to close the box he then said «50 cents» I said for what? He said for the tape. I told him he never stated it would be 50 cents to tape the box. Then he said I did tell you it’s not my fault if you don’t listen. What? When did customer service diminish so terribly that an owner of a UPS Store could say something like that to a customer? I have been into this location a few times over the years for various needs and I never experienced a positive interaction. This place should close as they are terrible owners representing a major company. I plan to also send info to UPS corporate.
Go to the UPS hub on Vernon in Anaheim. You can drop off and they will tape it for free. It pays to drive a little farther for great service. I will never go here again. NEVER!!!

I’ve used the services of this store over the years on an infrequent basis. Once for notary service and the others– when I needed to pay last minute on my gas or electric bill.
Went in this morning, and discovered that they no longer accept utility payments like they had for years. I encountered the franchisee/​owner who typically has not been a warm or friendly person.
He was rather passive and cold about advising me they stopped doing utility payments two months ago. When asked the nearest location– he dismissively pointed me to an info sheet he had mounted on the counter that states their new policy– and said for me to call Edison and SoCal Gas.
The store this morning… was strangely empty. Half their business was accepting these utility payments!

It’s nearby. That’s it.
These people here are very unpleasant and should be running any kind of business. If someone smiles the least you do is smile back not give me my receipt and say «bye.» Can’t believe that UPS would allow these kinds of people to represent them.
Now I’m wondering if they’ll even ship my package!
Poor excuse of a shop, people, and service.

I come here at least 4 times a week, every week for the past 2 years! Seriously, UPS is my life! The people who work here are extremely nice and helpful. The guys who drive the UPS truck are really nice too. There have been a few times they have helped me load boxes out of my car into the store. Wow, that’s not even part of their job duties. The owner himself have rolled out a dolly to help me many times.
If you want Next Day Air delivery then drop the package off by 5pm, that’s when the truck comes. If you want 2^nd Day Air, 3 Day Air, or Ground shipping then drop it off by 6pm, another truck comes around 6.30pm.
Note:
If you shipped anything within California, set it to ground shipping. Most likely it’ll be delivered the next day. No need to pay for express shipping.
Overall, I like this UPS location the best because it’s close to home, located in a great shopping center with banks and food. It’s convenient for me to run my errands. You can get documents notarized, buy stamps and pay your bills here!

So I read the reviews while waiting in line at this store. Didn’t go to this one by choice but due to location. The older guy, does not deem the title gentleman, was such a jerk! He attempted to say my preprinted label wasn’t for enough weight and I’d need to pay the difference. I know for a fact the company input it as 1lb and the item is a light weight pair of little girls’ pants which the store said weighed 4oz. They wanted me to buy a new package because they said the «envelope» wasn’t mail worthy. Brand new polymailer, yeah ok I’m all set. Then he wanted me to pay extra for them to put tape on it. I already pretty well covered the thing in tape and reinforced it so I passed. He told me «we can’t guaranty you it will make it through the mail and get there» um what? It’s a brand new 12“x16″ polymailer doubled over and you are UPS! It better make it! The other worker was a lady but she didn’t help me she was too busy sitting on a stool being rude to another customer she was ringing up and trying to make him pay cash or pay a debit card fee. I went ahead and covered the $ 0.02 he was short of cash so he didn’t have to pay the fee to use his card.

The worst! This is the worst!!!
I actually wanted to cry literally cry after going here. They have no sympathy to people who are new to UPS and people who ship things in general.
Dont go! They overcharged me an extra package…

Only took one visit for me to vow to never return. Store is tiny and very unorganized. I had a prepaid UPS return label on my item and just needed to have it taped closed. They wanted 50 cents for a 16″ strip of tape! I promptly went to the 99 cent store, bought a whole roll of tape for 49 cents more and went to another UPS location to drop off the package. Avoid this store at all costs.

Do not go here. They charge more money for UPS services than UPS’s own website. I had shipped similar sized boxes at my work UPS location for almost 25% less than what these people charge. Every time.
It sucks because they are the only UPS store close to my house but forget giving these people any business. They are just trying to milk everyone for every dollar they can.
Don’t go here. Under any circumstance. If you don’t believe me go take something there and weigh it and then go on their website it will be 25% cheaper. I just did it myself.
UPS, can care less about their «UPS Stores» and does little to nothing to regulate these predatory practices.

wasnt all that bad. the lady was meking an effort to be friendly. the young asisn guy tho, looked like he hated his job and was not very friendly.
overall, i would return.

This UPS store has terrible service. First of all they are under staffed. The line was to the door. Then there was a problem with my prepaid UPS shipping label. I had to wait another 10 minutes for the guys wife to come back. She was a bit rude on top of that. Find another UPS Store.

I was entirely OUTRAGED by the service I received at this UPS Brookhurst store in Garden Grove. I was returning something I bought online, and so the shipping was free and hence I didnt bring in my wallet. When I needed ONE strip of tape to close the top of the package (ONE PIECE of TAPE!!), the owner and his son told me I could DRIVE back to my house to get the ONE PIECE OF TAPE or pay them $ 0.50. –50 cents for 1 miserable piece of tape! I’ve never been asked to pay so much money for 1 piece of tape when I can just go to my local post office and get free tape there.
I will NEVER GO BACK to THIS UPS!!! THey are extremely cheap and have driven business from me and everyone I know away. I am an avid online shopper and they have lost my business. I would rather drive further away to get better service than to go to this UPS store. I will call the franchise and complain about this. It was so upsetting that the guy told me to drive home multiple times so I can tape it up, using my tape from home. They should learn a thing or two about business before they drive away their customers.