Extra Space Storage

Yesterday was our moved in day. Emma Ash who assisted us is very friendly and super professional. Plenty of room in this storage to accommodate our 18 wheeler. We had a lot of running to do and we still have a few things outside, she allowed us to put in their cooperate unit and we were stuck in traffic for 20 mins passed her hours but she waited for us. Thank you for your efforts and making our life easier.

I have been a customer who of Extra Space in Lancaster so I chose this company again when needed a month ago. I reserved online but asked my husband to take care if things I was just too exhausted. He did so and we moved in. The property was nice and clean. I didn’t see any trash cans so it was inconvenient to have to keep it trash. It wasn’t until my third trip there that I entered the office to speak with the staff. I introduced myself as the wife of the one Vera (black girl) has been dealing with and advisee my name was on the agreement. Right off the top I noticed her eyes bulge when I said wife. Being so use to this by now I laughed. I had to ask her name as she just kinda stood there. Another disappointed soul that he’s taken. She was not welcoming at all. no «nice to met yous». no «thank you for your biz». She just stood there wide eyed lol. My husband came in earlier that day and asked when our unit was due but forgot to ask the amount of our first payment. I asked this deer behind the counter and she said, «I thought the manager gave that to him already. «Even if she did. which she did not, I am asking. I also asked about vehicle storage. I wanted to know if there were any requirements after a certain timeframe such as once the registration expires, would we have to provide more docs, etc. She said she didn’t understand the question. After I rephrased it, she said it was month to month. still not understanding. Already irritated by her lack of customer service, her obvious personal feelings about my title and this horrible stench in the air that smelled like a number 2 in a too small no ventilation room, I just wanted the amount due so I could leave. Heading out the door I walked past the locks and said «my husband has a lock and.» the rep quickly interrupted and said «Oh he didn’t buy a lock from here, he came in with his own lock that day. «…a month ago. When I went to the car my husband thought it was weird. I thought it was cute lol. I’m glad she remembered my husbands name when he forgot his Id and the manager asked before declining him entrance and I’m impressed that she remembered what kind of lock he had a month ago. now if she could only greet, smile, and figure out the answer to my question about her companies vehicle policy we will be straight. or give us free rent lol. Giving one SUPER customer service remembering the name, time of day it was, the temperature in the Pacific Ocean after one meet but then giving their spouse less than acceptable seems thirsty to me.

Extra Storage Space has lots of flexible options for storage and the manager Emma really worked with us to help meet our needs. If you need storage space I would give this place a look.

From the beginning to the end, I received great customer service and follow through. Emma gave me a short tour of the facility and made my reservation and Vera followed up with a few days later. When I returned, Emma helped me with all my paperwork and it seems she has a good memory with names and details. I am pleased with my unit and look forward to doing business with this organization.

Just signed up for a storage space here. Excellent service by Emma Ash. She was friendly & cool, had a couple of laughs. Two thumbs up

Found this place as a last minute emergency. Staff was excellent including Emma. The place was clean, quiet, secure and also very accessible. Love everything about this place and I think others reading will find too.

DO NOT RENT HERE!!! THEY BURGLARIZE UNITS OFTEN!!!
First the manager and assistant manager here at this place give the worse customer service i have ever experience. It looks like they dont care a bit about their jobs. I read the reviews and most of them were good, that i s why i rented here. BIG MISTAKE! i should’ve follow my guts! Since the very first time i went there these two girls were super rude. I rented for a month an a few days. When i came to downsized the unit i rented i found out that all my stuff and my family’s were all gone. They took everything from us just a few clothes left and all our boxes trashed. The response of these two ladies were a simple «u got robbed», careless as they can be. SHE EVEN SAID THAT THEY HAD LIKE TWENTY CASES IN THOSE PAST THREE WEEKS. When i told them they could’ve email blast as a courtesy warning they simply said that they dont have time for that. I wasn’t expecting much from them but just to be a bit empathetic. Instead of that rudeness all along and mistreatment. I wish i could explain here everything but i will try to be concise. This is not all, i asked for a supervisor number they didnt wanted to provided. I called another location, and this lady wasn’t helpful either. Thats, ok. I called corp. and they provide me with the number of the district manager. She was not rude but not helpful at all either. Just sticking to her script, i guess. She didn’t say much, just «Im sorry» we are not gonna give you your money back. i have to go to the insurance process by myself because they dont handle that. But they do not give you the insurance protection adequate for the cust. neeeds either. They didnt even emailed me the agreement as they said they would.
So now i have no belongings, no insurance, so far and a very bitter experience from this company. NEVER AGAIN. IF YOU STILL DECIDE TO RENT HERE BE VERY CAREFUL. THEY DONT HAVE CAMERAS TO PROTECT YOUR BELONGINGS OR YOU!!!
I WISH THE OTHER PEOPLE THAT GOT BURGLARIZED MADE THEIR COMMENTS TOO, SO EVERYBODY WILL SEE THAT THIS IS JUST NOT ONE PERSON EXPERIENCING THIS!

I was referred to this storage space by a co-​worker. This place isn’t that far from Los Angeles/​Culver City. I’ve driven out to the storage like 3 times, and I haven’t hit traffic. It’s definitely cheaper to reserve your storage online than in person at the store. The staff that I had talked to was really nice, showed me around, and got my paper work done. I came back the next day to place more stuff in storage, and it was another staff that was in the office. She wasn’t as nice compared to the guy from the day before. Overall, it seemed like a secure storage space out in an industrial area, and easy to get to.